Crashes

ebix_ · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

eso was going forward slowly , tiny tiny steps but now a huge step backward , now you have to fix bugs that only can be seen in beta state of a game .. instead of fixing performance first you had to completely change gameplay which led to this ..
it's like you trying to fix bathroom in a house with broken foundations .

it's gonna go down very soon if you don't do something about it .

technohic · August 2019

Thats a lot more reasonable. Appreciate the flexibility to try to do better than the original plan.

EatYourVegetables · August 2019

ZOS, perhaps you should not make patches that change half the skills in the game, and instead invest more time keeping the codebase solid.

I don't sub or buy your should-be-illegal loot crates, so the recent avalanche of bugs and design issues doesn't bug me too much, but I can see why people who are paying $15 a month are upset.

Cavedog · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

Thank you!

CiNNeR · August 2019

@ZOS_JessicaFolsom Can you open a topic yourself about this? Now an update appears in one of twenty topics and most of the people don't see that.

iris56 · August 2019

Honestly, I'd rather have it patched Monday than lose weekend playtime, but then I don't pvp.

chess1ukb16_ESO · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

This is good and better late than never but honestly, it is shocking ZoS had to be shamed into this.

danthemann5 · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

Now we're going in the right direction. To give credit where credit is due, this is a great example of good communication, good follow-up, and listening to and addressing player concerns.

Thank you for the update and your attention to the problem.

eso_lags · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

Just the crashing? What about the other issues? Will this fix that too? And is this going to hit console as well?

I honestly cant fathom trying to pvp on console with WORSE performance issues than there are now, plus the constant crashing. The 30 day is already unplayable.

scorpius2k1 · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

ZOS_JessicaFolsom wrote: »

Hi everyone,
We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

@ZOS_GinaBruno @ZOS_JessicaFolsom Just wanted to say a BIG THANK YOU for communicating, and giving us not one, but TWO updates. This is what it's about! It really does mean a lot to your community, no matter what the outcome is. We appreciate it and know that our complaints aren't personal, it's because everyone wants ESO to be the greatest it can be and we don't want to see it fail. We know you all are also extremely busy and doing a million things otherwise while trying to deal with this and other ongoing issues. There is a reason why #ESOFam exists, and even in these situations that still stands strong, we've got nothing but love for you all and it's also why we all struggle together.

Again, thank you, it means a lot.

/endmushycommentary

Gandrhulf_Harbard · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

Well, for the love of all that is good in the world at least have staff on site who can intervene if this patch breaks as much as the last one.

Don't flip the switch on this patch at 5pm on Friday as everyone walks out of the office, and then leave us to another dumpster fire quality server.

All The Best

starlizard70ub17_ESO · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, the crash you all have been experiencing is likely one that started with the most recent incremental patch. The good news is we already have a fix in testing, but the bad news is it's not something we're able to hotfix; it will be published with the next incremental patch on Monday.

So we can all take a few days off and come back on Tuesday or Wednesday when the next patch comes out on Monday, (and of course the hot fixes to fix whatever gets broken during that patch.}

Sandman929 · August 2019

Warms my heart to see how fast this is addressed for PC...updates and trying to get things done faster.
Not bothered at all that it took weeks just to get an answer about why we only got part of the update that was supposed to deal with bashcros on console, and even then the news was that we could live with it til the next DLC.

SweepsAllClowns · August 2019

Sandman929 wrote: »

Warms my heart to see how fast this is addressed for PC...updates and trying to get things done faster.
Not bothered at all that it took weeks just to get an answer about why we only got part of the update that was supposed to deal with bashcros on console, and even then the news was that we could live with it til the next DLC.

Console players don't matter much at all, that I've learned by now.

merevie · August 2019

This was hard to find but it exists. Ty for responding. Will go do something else till Monday.

Jam · August 2019

The core problem didn't change, we have to wait DAYS and to QQ a lot before to have any communication.

And... what about to refund people who paid for playing a game which doesn't work ? Not a word on this ?
[snip]
[edited for bashng]

Tsar_Gekkou · August 2019

Skall66 wrote: »

Aurielle wrote: »

You have to wait until Monday? Boo hoo. On console, we crash daily (and have been for a long time), and we have also been dealing with unpatched Necromancer bash builds in Cyrodiil since Elsweyr launched. That fix you guys got weeks (nay, months) ago for necro bashers? We’re only getting it when Scalebreaker launches for us.

So, you know, could be worse. At least ZOS doesn’t treat you like a second class citizen.

Edit: what’s funny too is that when we inherit the patch that screwed everything up for you guys, we’ll probably have to deal with an increased rate of crashes for weeks. No rapid patches for us! So glad I cancelled ESO plus.

since it seems to late to include the fix in scalebreaker release for console next week, don't worry, for a month or so, till we get the fix on console, we will stop to crash daily, we will crash hourly or even more, enjoy!

By the way, ZoS, have you planned a compensation for console players? since we don't get all the "free to exploit with no ban" features that pc players get? (one berry indrik, free necro class, free billions gold for guilds..)

Don't know about the others, but we did get the Onyx indrik with one berry on Xbox at least. They hotfixed it a few hours after the first day it happened, but then they unpatched it a few days later like a bunch of apes. I think I got my Onyx indrik a day or so after the first event ended. I don't know if it still works since you can't buy a berry after already having that indrik type.

Aurielle · August 2019

SweepsAllClowns wrote: »

Sandman929 wrote: »

Warms my heart to see how fast this is addressed for PC...updates and trying to get things done faster.
Not bothered at all that it took weeks just to get an answer about why we only got part of the update that was supposed to deal with bashcros on console, and even then the news was that we could live with it til the next DLC.

Console players don't matter much at all, that I've learned by now.

That’s definitely the impression I’m getting.

Yes, consoles have a patch authentication process, and yes, it delays things to the point where devs usually try to bundle as much into one update as possible... However, when a bug is discovered between updates that makes a certain game mode frustrating and unplayable, ZOS should do everything in their power to push the fix out as soon as they can — even if it means we have to wait a week for Sony/Microsoft to approve the patch. Don’t just push it ahead to the next DLC, which could be several weeks or even months away; make it clear that you actually care about the issues that we’re dealing with.

dotme · August 2019

SweepsAllClowns wrote: »

Console players don't matter much at all, that I've learned by now.

Sounds like this "fix" requires a client update. If this PvP crashing issue makes it to console when the new DLC drops, I shudder to think how long it will take before it's patched.

Aurielle · August 2019

dotme wrote: »

SweepsAllClowns wrote: »

Console players don't matter much at all, that I've learned by now.

Sounds like this "fix" requires a client update. If this PvP crashing issue makes it to console when the new DLC drops, I shudder to think how long it will take before it's patched.

It will take weeks, guaranteed. Look at the necro bash fix, for instance: by the time console gets the fix, it will have been fifty-eight days since PC players got that exact same fix.

SweepsAllClowns · August 2019

dotme wrote: »

SweepsAllClowns wrote: »

Console players don't matter much at all, that I've learned by now.

Sounds like this "fix" requires a client update. If this PvP crashing issue makes it to console when the new DLC drops, I shudder to think how long it will take before it's patched.

I'm completely immune to lag and crashes with my stuck account since Wrathstone, locking players in character selection screen is the premium fix for most problems, I wonder when this amazing feature hits the majority of players.

Bergzorn · August 2019

On the other hand, that moment when you get chased by a bunch of angry players, out of magica, nearly dead, and suddenly the light attacks stop flying in because they all crashed ...

StabbityDoom · August 2019

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

This is the kind of update I want to hear. This is providing us dates and possible solutions. Thank you.

pod88kk · August 2019

StabbityDoom wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

We wanted to give you another update. As mentioned earlier this morning, we are testing a fix for the game crash that many of you are currently experiencing. If the fix passes testing, we are looking to move up the incremental patch to this weekend. We want to get this fixed as soon as possible, and are doing everything in our power to expedite the process. We'll keep you updated as we have more info. Thanks again for your patience.

This is the kind of update I want to hear. This is providing us dates and possible solutions. Thank you.

Agreed, this type of communication is exactly what we as a community are looking for.

reoskit · August 2019

It's great that the fix is getting tested and put in asap.

Since it's being included as part of a pushed-up incremental patch, it is implied that other things are changing this weekend. Is that right? If so, any chance of a heads up on what else is changing?

Timing matters, too. Hopefully the patches get staggered so they're not applied during either NA's or EU's primetime. Having peak user population all banging on a new patch together is vastly different than the slow-roll of Monday morning (NA) when issues come to light slowly.

Good luck - and thanks to the folks who are working this weekend to deploy and monitor post implementation.

Edit: Removed rogue comma. How'd you get there?

jadarock · August 2019

SweepsAllClowns wrote: »

Sandman929 wrote: »

Warms my heart to see how fast this is addressed for PC...updates and trying to get things done faster.
Not bothered at all that it took weeks just to get an answer about why we only got part of the update that was supposed to deal with bashcros on console, and even then the news was that we could live with it til the next DLC.

Console players don't matter much at all, that I've learned by now.

Which is pathetic because on xbox I see the amount of cash still being thrown at zos despite all the issues smh

valeriiya · August 2019

Aurielle wrote: »

SweepsAllClowns wrote: »

Sandman929 wrote: »

Warms my heart to see how fast this is addressed for PC...updates and trying to get things done faster.
Not bothered at all that it took weeks just to get an answer about why we only got part of the update that was supposed to deal with bashcros on console, and even then the news was that we could live with it til the next DLC.

Console players don't matter much at all, that I've learned by now.

That’s definitely the impression I’m getting.

Yes, consoles have a patch authentication process, and yes, it delays things to the point where devs usually try to bundle as much into one update as possible... However, when a bug is discovered between updates that makes a certain game mode frustrating and unplayable, ZOS should do everything in their power to push the fix out as soon as they can — even if it means we have to wait a week for Sony/Microsoft to approve the patch. Don’t just push it ahead to the next DLC, which could be several weeks or even months away; make it clear that you actually care about the issues that we’re dealing with.

They could get them through on PS4 faster but they'd have to pay and we know that's not happening unless it's the Crown Store

Rain_Greyraven · August 2019

I honestly believe that one day soon this war will end; Cyrodil will become a vast PVE zone and the arena system (with certain enhancements and it's own quest line) will be the only PVP to speak of in ESO.

No more server issues
Temper tantrums cut 60%
And the game follows more closely what a TES game is.

TequilaFire · August 2019

The temper tantrums seem to be mostly coming from PvE players whining they got killed in PvP.

Veinblood1965 · August 2019

TipsyDrow wrote: »

ZoS is going to let something this bad go unfixed for a week? Seriously? It's not that ZoS can't, it's that ZoS wont. Period. I have never seen another company let crashes like this go unfixed because they have to wait for the scheduled patch. They FIX IT!!! This is quite possibly one of the worst things I've seen a gaming company not address.

Rofl did you not read the "testing" part? It's called testing for a reason instead of Programmer Mikey "Hey I think I've got a fix let's just roll it out to 10 million players without testing, I mean hey boss what could go wrong?"