Linking Twitch

Grilled_Shroom · August 17

Hey I was wondering if anyone has had an issue linking their Twitch to their account? Every time I try it always says there's been an Error and try again later. Any non-troll replies would be appreciated, but trolls are juts as welcome to answer lol. Thanks for any help or info on this

ZOS_BillE · August 18

@Grilled_Shroom

What error are you getting when trying to link your ESO account to Twitch?

Grilled_Shroom · August 18

Hi, it didn't say, it just says there was an error and to try again or contact support

wishlist14 · August 19

I get the same thing constantly on my eso account it doesnt register that im linked to twitch nor will it allow me to link account yet my twitch account does say i've been linked to eso and how long ive been llinked..

ZOS_BillE · August 19

One reason you may be getting an error is because a different account was linked to Twitch before. The thread below goes over how one player was able to resolve their issue.

Twitch Linked No In game drops? (Solution in Comments!)

DLM · August 22

ZOS_BillE wrote: »

One reason you may be getting an error is because a different account was linked to Twitch before. The thread below goes over how one player was able to resolve their issue.

Twitch Linked No In game drops? (Solution in Comments!)

I have a similar issue yet it is the same Twitch account.

ESO and Twitch have been linked for quite a while, I have always received drops and rewards. For some reason, today Twitch required to change my password, in doing so (I had no choice, I couldn't log in without changing my password) they warned me that it would unlink 3rd party accounts, which was indeed the case with ESO. So I went back to my ESO account to link them again, I got the authentification screen to log on Twitch, I clicked Authorize and ESO told me:
"There was a problem linking your account. Please try again later or contact support."

Yet when I check my settings on Twitch, they show ESO as correctly connected.

I have tried on a different browser with no add blocker, I cleared my cache and cookies and ESO still doesn't acknowledge the link (I guess because Twitch forced the unlink?). So the linked thread doesn't help, it is the same Twitch account, just a different password.

zarelda · August 28

Same problem here. Exactly! All support did was leave me a link on how to link. Then they sent me a survey to see how I liked customer service. Let's just say that I gave them an eyeful with colorful metaphors and everything.

ZOS_RikardD · August 29

We are aware of an issue some players have experienced when attempting to link to Twitch you would receive the message "There was a problem linking your account. Please try again later or contact support." We have identified the issue and we believe it is now resolved.

Most players should be able to simply relink, but if problems persist, fully unlinking and relinking should resolve the issue.

To confirm that your ESO account is properly linked to Twitch, please follow these steps exactly in the provided order:

Unlink via the ESO website found here
Unlink from Twitch Connections found here
Logout of the ESO website
Logout of the Twitch website
Close the web browser
Log into the ESO website
Link via the ESO website found here
Log into Twitch

If you are still having issues and have tried the steps provided, please let us know.

zarelda · August 29

Ok, I tried all that and cleared history cookies in browser. shut off browser and my computer even. No luck here.

zarelda · August 30

Funny, how I got an e-mail from support about my ticket, that all they did was parrot what Zos_RikardD said about 2 comments back. That was after I updated my ticket and told them about this thread.

zarelda · September 10

Then they sent me a e-mail saying they kicked it up to another team after I whined about how every response to me was from a different person. They made it seem like they were going to take me seriously...but who the heck am I kidding? That was over a week ago and now all I hear is crickets. Support you suck!

Taleof2Cities · September 10

You might want to list your ticket number, @zarelda ... either here or your own thread in General Help.

You can’t be passive and wait for ZOS to reply ... be persistent but polite.

zarelda · September 14

190828-003109 Is ticket number.

I am still trying to get a response from them.

Grilled_Shroom · September 14

I've given up, they only ever link things the consumer finds out for themselves, their customer support is about as much use as their servers, utter useless!!

ZOS_BillE · September 15

@zarelda

Please check your inbox for an update on your support tickets.

denise987654321nub18_ESO · September 24

I'm having same issue and I've submitted two tickets, both stating I followed the steps they posted in article and they just tell me to follow those steps. My ticket is 190916-003957

ZOS_BillE · September 24

@denise987654321nub18_ESO

I've sent you a private message with an update on your ticket #190916-003957.

SpiderCultist · October 5

I have the same problem as described by my fellow players

ZOS_BillE · October 6

@SpiderCultist

Have you started a support ticket?

If so, what is your ticket number?