Maintenance for the week of April 20:
• [IN PROGRESS] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
I did as instructed in my ticket but it's been a week now.
I made another ticket in case something got lost in translation (I wasn't sure if i should be replying to the email, or the support thread and it also indicated my account was on xbox when it's on PS4). That one was closed as a duplicate with still no response to the other ticket.