Maintenance for the week of March 25:
• [COMPLETE] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
I did as instructed in my ticket but it's been a week now.
I made another ticket in case something got lost in translation (I wasn't sure if i should be replying to the email, or the support thread and it also indicated my account was on xbox when it's on PS4). That one was closed as a duplicate with still no response to the other ticket.