The Elder Scrolls Online

Post-Patch Porting Problems — PS4 NA

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Aurielle
Aurielle
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I’m having issues on PS4 NA today after the patch; namely, when initially logging in on certain characters via the log in screen and also when porting from Cyrodiil to Elsweyr via wayshrine. The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

Anyone else having this issue?
  • akl77
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    It does that for me everyday even before patch, 1 out of 4 times when porting to rimmen Elsweyr I get that.
    Nowhere else I get frozen load screen that I had to restart game, so not my internet or anything from my end.
    Edited by akl77 on July 15, 2019 11:23PM
    Pc na
  • TheNightflame
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    you get an awesome for alliteration
  • shaielzafine
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    TheNightflame wrote: »
    you get an awesome for alliteration

    Yeah op has a pretty good title. Concise, catchy and summarizes their problem well.
  • Willard
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    Just wondering...do we really need the message “unusually long loading time?” At this point, it is always a long load screen so why rub it in!
    Brotherhood of Redemption
    PS4 NA & PC NA
  • Aurielle
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    TheNightflame wrote: »
    you get an awesome for alliteration

    I was hoping someone would notice. <3

    Anyway, still having this issue. Just had to shut down the ESO application again after trying to login on a character stationed in Northern Elsweyr. Login loading screen froze.
  • Aurielle
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    And now I just blue-screened after porting into Wayrest. None of the other games I play regularly are acting up. Something is definitely borked with wayshrines and logins after the patch. :/
    Edited by Aurielle on July 16, 2019 3:13PM
  • dotme
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    Aurielle wrote: »
    The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?
    If you're talking about the load screen "spinning wheel" that suddenly stops spinning, and never starts again, this has been a thing since Murkmire. Most noticable in Cyrodiil. If that wheel stops turning for more than 30 seconds, I've learned to force-close the app so I can get back before I'm kicked out and forced to re-queue.

    PS4NA
  • Aurielle
    Aurielle
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    dotme wrote: »
    Aurielle wrote: »
    The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?
    If you're talking about the load screen "spinning wheel" that suddenly stops spinning, and never starts again, this has been a thing since Murkmire. Most noticable in Cyrodiil. If that wheel stops turning for more than 30 seconds, I've learned to force-close the app so I can get back before I'm kicked out and forced to re-queue.

    Yes, that’s what I’m experiencing; it only started happening for me with this patch, though.
  • dotme
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    Aurielle wrote: »
    Yes, that’s what I’m experiencing; it only started happening for me with this patch, though.
    That's interesting. I haven't done a "game settings" reset in a long time. I wonder if that may help - maybe we're both experiencing a little corruption that took a different amount of time to build up. I'll try it this evening. Worth a shot :smile:

    PS4NA
  • FlopsyPrince
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    Aurielle wrote: »
    dotme wrote: »
    Aurielle wrote: »
    The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?
    If you're talking about the load screen "spinning wheel" that suddenly stops spinning, and never starts again, this has been a thing since Murkmire. Most noticable in Cyrodiil. If that wheel stops turning for more than 30 seconds, I've learned to force-close the app so I can get back before I'm kicked out and forced to re-queue.

    Yes, that’s what I’m experiencing; it only started happening for me with this patch, though.

    You were fortunate. I see it on a far too regular basis, even porting to other locations.
    PC
    PS4/PS5
  • Aurielle
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    FlopsyPrince wrote: »
    Aurielle wrote: »
    dotme wrote: »
    Aurielle wrote: »
    The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?
    If you're talking about the load screen "spinning wheel" that suddenly stops spinning, and never starts again, this has been a thing since Murkmire. Most noticable in Cyrodiil. If that wheel stops turning for more than 30 seconds, I've learned to force-close the app so I can get back before I'm kicked out and forced to re-queue.

    Yes, that’s what I’m experiencing; it only started happening for me with this patch, though.

    You were fortunate. I see it on a far too regular basis, even porting to other locations.

    I’ve seen your thread, and what you’re describing (framerate drops around wayshrines) is not what I’m talking about. That issue started many months ago, back when we were having screen freezes in Cyrodiil. The issue I’m talking about has nothing to do with FPS; the game freezes up completely (no juddering) during loading screens when logging in or when porting to another location, forcing a restart.

    @dotme , I’ll delete my game settings save as well and see if it fixes things.
  • Yellow_Monolith
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    Aurielle wrote: »
    I’m having issues on PS4 NA today after the patch; namely, when initially logging in on certain characters via the log in screen and also when porting from Cyrodiil to Elsweyr via wayshrine. The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?

    I also have this same exact problem on PS4 EU and with porting to Grahtwood, Elsweyr, Cyrodiil and Summerset.
  • Aurielle
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    Deleting my game save didn’t fix anything. Now I have unusually long loading screens in Cyrodiil as well. FFS...
  • Yellow_Monolith
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    I deleted my save data and now I can't even bar swap in pvp or use skills. The maintenance definitely broke something vital :(
  • Swifigames
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    Aurielle wrote: »
    I’m having issues on PS4 NA today after the patch; namely, when initially logging in on certain characters via the log in screen and also when porting from Cyrodiil to Elsweyr via wayshrine. The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?

    Yep. Me too. It's really great. Especially since the console version just get's so much love and attention already.
    All I want to know is two things: If I had a better, newer version of the Playstation would my ESO console experience see any improvement? Also, if I had the best internet in the world could I actually enjoy large battles in Cyr?
    Thanks, I'll be waiting for some info :)
    "We don't want other worlds, we want mirrors." - Gibarian
    --
    Nightblade (Bosmer) - Kremlok
    Templar (Khajiit) - Drops-the-Ball
    Templar (Altmer) - Lyranil of Alinor
    Necromancer (Altmer) - Kalomyr
    Sorcerer (Dunmer) - Lord Eldruin
  • DragonRacer
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    Swifigames wrote: »
    Aurielle wrote: »
    I’m having issues on PS4 NA today after the patch; namely, when initially logging in on certain characters via the log in screen and also when porting from Cyrodiil to Elsweyr via wayshrine. The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?

    Yep. Me too. It's really great. Especially since the console version just get's so much love and attention already.
    All I want to know is two things: If I had a better, newer version of the Playstation would my ESO console experience see any improvement? Also, if I had the best internet in the world could I actually enjoy large battles in Cyr?
    Thanks, I'll be waiting for some info :)

    I'm going to hazard a guess that the answer is "no", especially since a dude was on here the other day posting really good PC specs and Internet connection and still finding Cyro almost unplayable for him.

    It isn't your hardware. It's ESO's code.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • dotme
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    DragonRacer wrote: »
    Swifigames wrote: »
    Aurielle wrote: »
    I’m having issues on PS4 NA today after the patch; namely, when initially logging in on certain characters via the log in screen and also when porting from Cyrodiil to Elsweyr via wayshrine. The loading screen hangs for several minutes without giving the “unusually long loading time” message, and ends with a full screen freeze. The only thing that resolves the screen freeze is shutting down ESO completely and restarting it. It has happened to me four times so far since the patch.

    Anyone else having this issue?

    Yep. Me too. It's really great. Especially since the console version just get's so much love and attention already.
    All I want to know is two things: If I had a better, newer version of the Playstation would my ESO console experience see any improvement? Also, if I had the best internet in the world could I actually enjoy large battles in Cyr?
    Thanks, I'll be waiting for some info :)

    I'm going to hazard a guess that the answer is "no", especially since a dude was on here the other day posting really good PC specs and Internet connection and still finding Cyro almost unplayable for him.

    It isn't your hardware. It's ESO's code.
    PS4Pro user here. Game is definitely prettier (Run 1080 Enhanced for water reflections, better shading/shadows etc) but I don't escape the long load times, blue-screens and lag. It's all still there.
    PS4NA
  • Yellow_Monolith
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    @ZOS_GinaBruno Can we get an official response or investigation going?
  • Aurielle
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    Cactus316000 wrote: »
    @ZOS_GinaBruno Can we get an official response or investigation going?

    Would be nice. I just rage quit from Cyro. Couldn’t use transit shrines or keep recall stones without sitting in loading screens for 3+ minutes at a time. Deleting game save didn’t work, nor did rebooting the game or my entire freaking PS4.
  • Mewpers
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    This has been a problem since Elseweyr dropped.
  • Mewpers
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    Deleting save data is the suggested fix.

    https://help.elderscrollsonline.com/app/answers/detail/a_id/2444/
  • Aurielle
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    Mewpers wrote: »
    This has been a problem since Elseweyr dropped.

    I guess I just got lucky then. I got FPS drops with Elsweyr, but I could log in without issues and didn’t have long load screens in Cyrodiil. These porting-related issues only started for me with yesterday’s patch.
    Edited by Aurielle on July 16, 2019 8:54PM
  • Aurielle
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    Mewpers wrote: »
    Deleting save data is the suggested fix.

    https://help.elderscrollsonline.com/app/answers/detail/a_id/2444/

    I did that. It didn’t make any difference.
  • Number_51
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    PS4 Pro won't help. I have one and have been experiencing the freezes for quite a while. Happens most often to me when going out the back door of the Thieves Den. Probably 1 in 8 times I get a freeze and have to hard reset there.Also, if I log a character out next to the equipment writ board in Stormhold, it'll sometimes take me 3 or 4 tries to even log in on that character again. Both issues been around for a while, both increased (for me) around Murkmire release.
  • VikingBerserker
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    Does the game run smoothly for anyone anymore? I used to get very little lag or dcs. Ill be playing ff14 till you sort this out ZOS.
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