and to add to my frustration, I have never received the preorder items I paid for, I have also sent a ticket for that!

revanghost wrote: »

Socratic wrote: »

It all depends if they have broke what they've promised, when purchasing the game they promise the games content, and further subscription for access to their servers, a bit blunt but from what I see is, some of the content isn't accessible, now you'll have to find legal clause within T's and C's to be able to get a refund, but I presume they will have had it covered by stipulating that any bugs within the content shall be fixed through live updates so I doubt you have a legal standing for a refund.

I think I agree. I was never considering anything legal, or getting into that type of thing. I just set aside money for this game because it looked so fantastic. I upgraded to Imperial edition when it became apparent that I wasn't getting a horse anytime soon because of how expensive everything is, as well as how awesome Imperials passives are. But, I can't even play the game now. And my free time is bleeding away. How will I know when the game is stable enough for me to come back and give this game more of my money?

Unfortunately their customer service is sub par in regards to what the customers are demanding, meaning they are under staffed because they weren't prepared. It would be fair for customers with circumstances to be compensated, but this will no doubt have to be given through a procedure of identifying each customer who falls under the criteria applicable for compensation, which would probably take a lot of resource to do as it will no doubt call for an investigation into each person with said bugs.

I doubt you will get anything for your time being wasted. It is a sad state of affairs as it's all down to a greedy CEO and his partners in nickle and dime crime who's main purpose in life is to optimally squeeze customers within a certain ratio of time, resources, customer happiness and profit. You are basically collateral damage within the war known as corporate consumerism. Best thing to do in my opinion is given a heart felt email, sucking up to and acknowledging yet exaggerating on all the hardships the corporate's of this game "endure" whilst hinting towards compensation, even proposing possible scenarios that would affect minimal damage in their profits/time/resource. I just don't think it would be worth your time or resource to do so.

Tweek wrote: »

GTFO fanboy...you will rage as soon as you lose all your stuff.

So let me get this straight, people that KNOW and have experienced MMO launches, and are realists are now fanboys?

Typical WoW "I want it now" generation of kiddies thinking MMO launches must be perfect.

News flash McFly.... no MMO that has EVER launched has been perfect. There has been at least 1 inventory or banking issue in EVERY SINGLE MMO that has ever launched. FACT

So, ask for a refund, or quit. I really don't care. It's very comical to see so many people rage launch after launch. Same sob story, same idle threats. I'll see you in game next week... another FACT

Etchesketch wrote: »

The only reason this is acceptable for mmos to have this many problems is because of all the fanbois around that keep telling people it's normal.

Only in gaming. lol.

I've been in every mmo since Sierra Online days and this is by FAR the worst ever. I've seen some stunning problems to be sure, but the absolute failure of CSR and inability to correct known issues that have been around since beta and now this ridiculous bank issue, stop. It's by far the worst ever.

The fact that they come in here and tell us (or rather not tell us) the banking issue is solved by the "maint" they did, when clearly they did nothing but restart the servers after the pop overload died down and the bank issue still keeps happening, shows just how bad the situation is.

Every MMO? Seriously? Come on now, MMO covers all genres not just MMORPG, and considering they are probably near 400 MMORPG's out there I sincerely doubt it.

Daemoneyes wrote: »

Even Warhammer Online had less bugs and problems then ESO, so dont give us that crap about overreacting.

well if this isn't the biggest bag of horsecrap ever....I played that game at launch and it was UNPLAYABLE.

Tweek wrote: »

I have been playing MMOs for fourteen years now and this is one of the worst launches yet...next to TOR and AoC.

This had me laughing so hard. 14 years huh? EQ, EQ2, WoW ALL had worse bugs in their launches than this game, clearly the rose tinted glasses are getting in your way.

and I still play one of those games, and beta'd all of them

Tweek wrote: »

Anyone suggesting the "wait it out" approach either is a fanboy, or has not had this happen to them yet.

Anyone suggesting Panic and abandon ship clearly hasn't been playing mmo's for 14 years, at least not consistently. I'm willing to wager that you play a month here and there, jumping from mmo to mmo treating them like pokemon "GOTTA TRY THEM ALL!!" you sir are laughable at best!

Socratic wrote: »

Etchesketch wrote: »

The only reason this is acceptable for mmos to have this many problems is because of all the fanbois around that keep telling people it's normal.

Only in gaming. lol.

I've been in every mmo since Sierra Online days and this is by FAR the worst ever. I've seen some stunning problems to be sure, but the absolute failure of CSR and inability to correct known issues that have been around since beta and now this ridiculous bank issue, stop. It's by far the worst ever.

The fact that they come in here and tell us (or rather not tell us) the banking issue is solved by the "maint" they did, when clearly they did nothing but restart the servers after the pop overload died down and the bank issue still keeps happening, shows just how bad the situation is.

Every MMO? Seriously? Come on now, MMO covers all genres not just MMORPG, and considering they are probably near 400 MMORPG's out there I sincerely doubt it.

Most of the big ones. I've been gaming and had every console gen ever made since pong in the sixties. I build an IBM in high school before there were such things as home computers.

Sierra Soy and Merridian included
U/O AC EQ DoC WoW LoTro DoA GW SWTOR EVE

Hell, I can't even remember them all off the top of my head, But I play them all for at least a month or so and usually it's the first month.

TheGodless1 wrote: »

revanghost wrote: »

I don't think it's overreacting to consider asking for a refund when the game is erasing your progress, and is nigh unplayable due to some massive bugs that either kick you out of the game, lag you to death, erase progress and items, and impeded questing.

Last night I tried to log on and play a dozen times. Half of the things I tried to do wouldn't work. The other half would kick me out of the game.

So, in a game where time is your money being spent, your suggestion is to "wait it out?"

Then this must e your first game. You even agreed before you played the very first time that there were NO REFUNDS. You people need to learn to read what you agree to before signing contracts. Tort and contractual law will win everytime in this case. You failed...let it go and go away

strange since i have recieved a full refund

thread link where my issue was speed up

http://forums.elderscrollsonline.com/discussion/comment/609071/#Comment_609071

revanghost wrote: »

Socratic wrote: »

It all depends if they have broke what they've promised, when purchasing the game they promise the games content, and further subscription for access to their servers, a bit blunt but from what I see is, some of the content isn't accessible, now you'll have to find legal clause within T's and C's to be able to get a refund, but I presume they will have had it covered by stipulating that any bugs within the content shall be fixed through live updates so I doubt you have a legal standing for a refund.

I think I agree. I was never considering anything legal, or getting into that type of thing. I just set aside money for this game because it looked so fantastic. I upgraded to Imperial edition when it became apparent that I wasn't getting a horse anytime soon because of how expensive everything is, as well as how awesome Imperials passives are. But, I can't even play the game now. And my free time is bleeding away. How will I know when the game is stable enough for me to come back and give this game more of my money?

Most people threatening legal action are talking out of their derriere, filing fees are magnitudes higher than the amount of money for a refund. IIRC federal filing fees are around $500ish.

Not that most could even take them to "court" if they wanted to. By default everyone is opted in to binding arbitration, which is about 95% favorable to business. But that stuff is neither here nor there.

Honestly people defending this launch either haven't played many MMOs or are comparing different aspects of launches. As far as server uptime and stability, yeah they've done pretty well. Client stability isn't that great, and I'm really hard pressed to think of any MMO that had as many bugged quests (especially in a game setup with quests as the primary progression mechanism). Having character losses is nearly unheard of.

Having a few broken quests and a buggy client weren't even deal breakers for me, I've played other launches and realize this stuff is pretty common early on. Having my 100+ hour character wiped is demoralizing and I really have no desire to simply start over.

UrielX wrote: »

Honestly people defending this launch either haven't played many MMOs or are comparing different aspects of launches. As far as server uptime and stability, yeah they've done pretty well. Client stability isn't that great, and I'm really hard pressed to think of any MMO that had as many bugged quests (especially in a game setup with quests as the primary progression mechanism). Having character losses is nearly unheard of.

Having a few broken quests and a buggy client weren't even deal breakers for me, I've played other launches and realize this stuff is pretty common early on. Having my 100+ hour character wiped is demoralizing and I really have no desire to simply start over.

Sorry that happened to you. If they do not fully reinstate your character, that is just bananas.

Part of my refund question has to do with what customer service is doing about the problem now. Players like to feel appreciated for supporting and playing someone's game. Simply being told that there's nothing that can be done, or ignoring people's problems does not accomplish CS's goal of making the customer feel appreciated and important.

What is it going to do to restore your character that you spent money building and playing? It's going to keep you playing (and paying). It simply does not compute how often I hear of players not receiving their deleted items/characters.

Socratic wrote: »

Having character losses is nearly unheard of.

Having a few broken quests and a buggy client weren't even deal breakers for me, I've played other launches and realize this stuff is pretty common early on. Having my 100+ hour character wiped is demoralizing and I really have no desire to simply start over.

This is the point I was trying to make as well. My concern is the severity of the issues and not the number of them. I am confident that many MMOs have had a higher number of issues at launch but more serious issues? With all of the issues that you can expect at an MMO launch, losing major progress, bulks of items and money or entire characters simply can't fall into what is acceptable.

Atzenxb14a_ESO wrote: »

Daemoneyes wrote: »

Even Warhammer Online had less bugs and problems then ESO, so dont give us that crap about overreacting.

well if this isn't the biggest bag of horsecrap ever....I played that game at launch and it was UNPLAYABLE.

Tweek wrote: »

I have been playing MMOs for fourteen years now and this is one of the worst launches yet...next to TOR and AoC.

This had me laughing so hard. 14 years huh? EQ, EQ2, WoW ALL had worse bugs in their launches than this game, clearly the rose tinted glasses are getting in your way.

and I still play one of those games, and beta'd all of them

Tweek wrote: »

Anyone suggesting the "wait it out" approach either is a fanboy, or has not had this happen to them yet.

Anyone suggesting Panic and abandon ship clearly hasn't been playing mmo's for 14 years, at least not consistently. I'm willing to wager that you play a month here and there, jumping from mmo to mmo treating them like pokemon "GOTTA TRY THEM ALL!!" you sir are laughable at best!

I have played:
WoW for eight years
Everquest for three years
PSO for three years
GW2 for *almost* two years (in august)
AoC for two months cause bad game was bad
TOR for zero because....well look at TOR
LotR Online...for a year
PSU for the entire time the server were up on XBL...I think five years give or take
EVE Online not sure how many years but many
Star Wars Galaxies for three years I think...don't remember
Runescape for four years or so
Warhammer for....idk maybe about 7 months or so
Lineage II...for four months

Probably forgot a bunch...but there ya go.

So nope no one months here...also should add I have been playing TES games since Morrowind and played Daggerfall not to long after I played Morrowind.

Rotherhans wrote: »

The severity AND the inability to finally fix them!
These are all bugs from earliest beta!!

At this point I even stopped caring about the money, them 75€ are gone.
I´m pondering if I actually still care for the game anymore, after those initial 4 days I dared actually playing it.

You and me both.

Etchesketch wrote: »

Bunk wrote: »

Etchesketch wrote: »

Socratic wrote: »

Etchesketch wrote: »

The only reason this is acceptable for mmos to have this many problems is because of all the fanbois around that keep telling people it's normal.

Only in gaming. lol.

I've been in every mmo since Sierra Online days and this is by FAR the worst ever. I've seen some stunning problems to be sure, but the absolute failure of CSR and inability to correct known issues that have been around since beta and now this ridiculous bank issue, stop. It's by far the worst ever.

The fact that they come in here and tell us (or rather not tell us) the banking issue is solved by the "maint" they did, when clearly they did nothing but restart the servers after the pop overload died down and the bank issue still keeps happening, shows just how bad the situation is.

Every MMO? Seriously? Come on now, MMO covers all genres not just MMORPG, and considering they are probably near 400 MMORPG's out there I sincerely doubt it.

Most of the big ones. I've been gaming and had every console gen ever made since pong in the sixties. I build an IBM in high school before there were such things as home computers.

Sierra Soy and Merridian included
U/O AC EQ DoC WoW LoTro DoA GW SWTOR EVE

Hell, I can't even remember them all off the top of my head, But I play them all for at least a month or so and usually it's the first month.

no one cares nerd

quit if you're so butthurt

Roflol, this is how the fanbois always end up... Sorry little man, you couldn't possibly offend me.

I just have standards and the CSR situation in this game is failing at every level. Anyone that thinks this is NORMAL for an mmorpg, is just wrong. This sort of problem has been the CAUSE of death for many, many mmorpgs.

If that's your goal for the game, glad it's working out for you. I would rather they used the criticism to improve, yet sadly, all we are getting so far is idle chat.

This.

Nope, not asking for a refund here. Nothing has been bad enough yet for me to even think about it.

the.dzeneralb16_ESO wrote: »

I feel like most people who are complaining about bugs and issues have never before been in another launch for an MMO, much less be in one of this scale.

I have played most newer MMOs released at launch...most of them AAA and this is uncanny.

the.dzeneralb16_ESO wrote: »

I feel like most people who are complaining about bugs and issues have never before been in another launch for an MMO, much less be in one of this scale.

Not true. I didn't come here to discuss the bugs and issues until they became gamebreaking and time wasting. Even with other major MMO rollouts, companies were sure to be much more organized and careful with updates and their interaction with the community. It's obvious that little is being done thus far to get players into a stable experience in the game, and customer service doesn't seem to care about people who have lost major progress, items, or even characters.

Take it that this is the OP's first MMO?