This just happened to me a few minutes ago too. I had 110 bank slots (crafter here, so needed all the extra slots I could get), and got mails for the CE items. I then checked my bank to find that I had 4/60 items, with 2 treasure maps, a piece of armor, and a food ingredient being the only items I had left (not sure why those were spared).

I logged on to an alt out of simple curiosity, and found all of a sudden that I had 60/60 items, so I've quickly withdrawn everything from my bank and spread it across my 7 alts, to try and leave nothing in there, but I've still lost some items, as I had more than 60 in there when everything disappeared.

I contacted Zenimax and this was their response:

Response By Email (Nathan) (04/13/2014 10:16 AM)
Greetings Cazka,

We are currently investigating a fix for the issue regarding bank space.
Missing items and slots will be returned, and we recommend that players not purchase additional bank spaces, as they may be lost when this is fixed in an upcoming patch.
We apologize for the inconvenience, and ask that players please bear with us as we work on a solution.
Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team

I was glad to hear about items and slots being returned, but this is seriously going to hamper my playing the game until the issue is resolved, because I found it almost impossible to manage items with 110 bank slots, let alone 60, and having no confidence that anything I put in there will stay in there. Seriously hope this gets fixed soon, as it is game-breaking for me.

7788b14_ESO wrote: »

I wonder if this is tied in with doing major group dungeons. I've never done one at all on this account and have zero problems with inventory.

Definitely not. Too widespread. It -may- have to do with going between characters while the server is experiencing problems. It bugs out and recognizes your log in as the first, resends your CE items, and resets some things like inventory and bank space.

just had this happen to me so i sent a support ticket explaining my items and bank slots where gone and i got this reply

Thank you for contacting The Elder Scrolls Online Team.

I'm sorry but unfortunately it's impossible to store items in the bank if they're in a container, you'll need to remove them from the container before you can store them.

Thank you for your continued interest and support!

do they even bother to read our requests for help?

what am i supposed to do now with my stuff? i cant store anything else in the bank in case it to disappears.

When will this be fixed? and will they restore all lost items, bank slots and money back to ppl that have had this stuff removed?

Same thing here, happened to me last night.
Digital download from Zenimax, later upgraded to Imperial.

Yesterday I bought the third bank upgrade, 90 slots. Later at the evening I was sorting my stuff between alts (I was storing and taking quite a few items from the bank between the characters to reorganize my things and deciding what to decon).

Lastly I logged on with one of my characters and received the pre-order items once again. When I checked my bank it was reset from 90 slots down to the default 60 slots, with various items disappearing (no way to remember which items as I have lots of crafting materials in the bank). After I submitted a ticket and it was answered but with nothing useful. I'm not going to touch the bank until this is fixed - nor do I feel to play either, I just spent a few hours staring the screen and logged off.

It's annoying when some quests can't be advanced without trying to relog over and over, but that stuff happens with new games. This bug however is on totally different level. I hope this is on your high priority fix list! If the game wouldn't be as good as it is otherwise and I would want it to succeed personally - it's needless to say what would I do next.

7788b14_ESO wrote: »

I wonder if this is tied in with doing major group dungeons. I've never done one at all on this account and have zero problems with inventory.

Nope. Never done a major group dungeon, and I lost my bank a week ago. So we can discard that theory.

I got the form email as well. They completely ignored that fact that I reported my skills/points are messed up. In my case, all skills have been reset but the expense points have not been refunded.

VertigoTX wrote: »

I had the "failed to transfer" issue last night right before the emergency maintenance. This morning, my character is naked. My inventory is gone, but there are some 100 stacks of materials from my bank on him. The bank was full, but now has 4 items. All my skills have been reset, but I don't have the skill points back. Oh... and my horse is gone

This is something that I've been concerned about. Bank slots going *poof* appears to me to be a side effect of unreliable handling of account-level data within the server network (setting accounts back to *new*). If that unreliability extends beyond account data and includes character data, it can eventually result in damage to characters as character data is passed server to server and to the DB. That appears to be what has happened in your case. Hopefully ZOS can restore characters easier than they can bank slots, items, and gold.

Same here a few moments ago. Bank went from around 90 to 60, all the gold in the bank disappeared, and the duplicate mails from the Imperial Edition arrived.

dzugarueb17_ESO wrote: »

Can this be tied to having multiple characters? If I have only one character am I safe?

Probably not, I think my buddy had only one character and all his bank items and gold was gone. He made a support ticket that went unanswered for two days..until it was "escalated" at which point they sent him a generic response that they're working on it. He should already have his stuff back by now. So he quit.

ZOS_JessicaFolsom wrote: »

Hey folks, just a quick update. We're gathering all the known info so we can provide you with an update about this issue. Please bear with us.

Seriously? 17+ days going and this is all the response we get? This and a footnote in the "Known issues" thread? Not to mention the horrid treatment from the support.

I lost all my will to play and stopped logging in. I am simply FED UP with spending all my time trying to sort out my inventory. And as a stopgap I filled up all my existing alts with items now and will have to create more. But so sick of going through the Coldharbour intro(which thanks to the same bug I cant skip) to make more mule alts.

There bloody better be a compensation to gametime lost.

Congratulations ZOS.... It happened to me a second time... and this time i lost my COMPLETE BANK! ... i only have 2 items left in my bank... all other is GONE!

ARE YOU JUST KIDDING ME??? Last time i lost from 100 Slots back to 60 slots EVERYTHING!!!! and now... i lost completely EVERYTHING in MY STORAGE!

What is this ***! Great decision to only give a handful of stupid players beta access to more than the starting area and long time testing... congratulations... I was close to veteran rank 5 and now my complete exitement to the game is GONE... thanks for that.. i lost everything... and no need to beta test your game any further.

This has to be one of the worst launches I have seen yet. Fix the darned game before charging customers $80+

manaek05rwb17_ESO wrote: »

Well, Ive posted my ticket data (obviously, the ticket is marked as "solved"). Did anyone actually got his issues fixed after DT? Never heard of such thing.

In the meantime, I have a proposition. Since now some of us have lots of monkeys (I have 3 for instance), lets send them to CS to replace the agents, they will clearly do a better job than whoever is there at this moment.

No one has been fixed. Not one customer.

They tell you, they cannot restore the items or gold and to make a new character. My friend lost 50K and all his crafting mats because of this garbage, and then he quit. I'm thinking of doing the same before it happens to me.