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"We want to become better at communication"
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wavingblue✭✭✭✭Mettaricana wrote: »Waiting to see how long before thread closed because its not constructive to the crown store...
Crown Store to become a forum mod.2 -
Androconium✭✭✭✭✭
✭Rohamad_Ali wrote: »They only say that when they want to sell you something . Ever notice ? Just accept this is never going to be a place with good dev communication . Ever . Enjoy the game as is .Enjoy the game as is
What? Dead?1 -
Uryel✭✭✭✭✭
✭But complaining about necro bash got results. So they do read. They just choose to ignore what’s not important to them.
Yeah, and they use the same [snip] up logic as ever : ONE ultimate from ONE class is broken ? Let's nerf a weapon skill line that everyone could be using to fix that !
That issue doesn't even affect me. I don't PvP, I don't care, and I only use sword and shield on one character, for blocking, not bashing. And still ,that's the kind of thinking, or lack thereof, that makes me want to nuke them from orbit, because it's the only way to be sure.
[edited for circumventing language filter]Edited by ZOS_RogerJ on July 2, 2019 5:47PM2 -
idk✭✭✭✭✭
✭✭✭✭✭Zos is probably the worst at communicating of any MMORPG I have played.
Their "Dev Tracker" is a great example of the inferior management style Matt Firor brings to this game and probably offers insight to faulty means Matt prioritizes what the teams work on.
It is so poorly organized which makes it difficult to find an update to any specific issue unless it happens to be near the top. It is sad because it would be so easy to do a proper dev tracker and would go a long way to improving communication.11 -
Bobby_V_Rockit✭✭✭✭✭
✭It always reminds me of a parent saying “we’ll think about it” and that always meant “no” lol10 -
Ratzkifal✭✭✭✭✭
✭✭✭✭✭Maybe they are testing our patience, pushing their boundaries, see how long they can get away with empty promises. We are probably just some lab rats to them for testing out new marketing strategies.
Even if that's not actually true, that's how it feels and ZOS should feel bad for letting it come this far.This Bosmer was tortured to death. There is nothing left to be done.6 -
twev✭✭✭✭✭
✭✭wavingblue wrote: »Rohamad_Ali wrote: »They only say that when they want to sell you something . Ever notice ? Just accept this is never going to be a place with good dev communication . Ever . Enjoy the game as is .
Those EU peeps are really enjoying the game right now, didn't realize logging in was the game.
It was an MMO.
It's become a game of chance.The problem with society these days is that no one drinks from the skulls of their enemies anymore.0 -
twev✭✭✭✭✭
✭✭This phrase comes up every interview, Q&A or whatever of ZOS basically, for about an eternity.
By now there is no improvment. I mean, just look at the so called "Dev Tracker", 90% of those points is about some article on the website.
We are not even seeing some sort of a /lurk, which they tried some time ago. It is not a lot to ask for. It would be a bless to see that in a bug or balance thread.
Maybe keep an up-to-date list with all the current bugs and problems.
And what about the class rep thing? Last i heard from some ppl who are involved in that program, you were not even caring about a single thing they brought up.
It is just frustating to see the game degrading update after update with even less communication from ZOS.
Basically everything would be an improvement at this point.
I dont think it is too much to ask for us, the community, the ppl who play the game and care about it.
@ZOS_MattFiror @ZOS_GinaBruno @ZOS_JessicaFolsom
Careful, if we complain about persistent bugs - we are told that the CMs don't come to the forums because all we do is complain, and point out that they don't come here to the forums.
But complaining about necro bash got results. So they do read. They just choose to ignore what’s not important to them.
Not so sure....
"Correlation does not imply causation. ... The complementary idea that "correlation implies causation" is an example of a questionable-cause logical fallacy, in which two events occurring together are taken to have established a cause-and-effect relationship."
Sometimes some stuff just happens after other stuff.
Time is just natures way of keeping everything from happening all at once.The problem with society these days is that no one drinks from the skulls of their enemies anymore.1 -
Faulgor✭✭✭✭✭
✭✭✭✭✭It seems to have actually gotten worse over the years.Alandrol Sul: He's making another Numidium?!?
Vivec: Worse, buddy. They're buying it.4 -
Solid_Metal✭✭✭✭✭you should never take it serious in the first place, its bullsh*t PR, we know how they handle it since ESO first release"i will walk through the fog, as i welcome death"0 -
zaria✭✭✭✭✭
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This, looks how complains about maintenance fell a lot after they added estimated end times.What ZOS fails to realise is that most people do understand that issues happen from time to time.
What makes things 1000% worse is when you don’t communicate with your customers when issues occur and you leave people in the dark. There’s nothing worse than being a paying customer but not being able to get support when it’s needed.
Good communication could and would go a long way to alleviate people’s grievances
But alas we’re in this murky swamp, mired with technical issues since the last summer set, how many will be taking their business elsewhere whilst ZOS thinks it’s all running like clockwork?
Grinding just make you go in circles.
Asking ZoS for nerfs is as stupid as asking for close air support from the death star.0 -
Strike_Maximus✭✭✭Maybe the folks at ZOS wants to communicate but can't for some reason because of some kinda restriction. I'm sure everything (or most things) they DO say has to be approved in some form or fashion (think a draft or proposal), or follow some sort of company guideline. So they very well might want to say something, however, the approval process for these types of statements could take too long, in the end, or the lawyers ultimately decide what is allowed to be said because, in the end, zos is a gaming company and they have to cover themselves from lawsuits just like any other corporation would. I don't like these legal restrictions put on companies but it's the day and age we live in, unfortunately.PC/NA/DC
CP 810Garin Maximus, Breton, Dragonknight, Confused (Crafter)
Vertalius Maximus, Imperial, Templar, Tank
Vistilia Maximus, Imperial, Magicka Templar, Healer
Stormproof - Rowlan Maximus, Breton, Pet Sorc, DPS (MAIN)
Theottus Maximus, Imperial, Stam night blade, DPS
Stedus Maximus, Imperial, Magicka Templar, DPS
Dexion Maximus, Imperial, Magicka Necromancer, DPS2 -
templesus✭✭✭✭✭
✭✭Hmm, I seem to get an error, the word “Communication” doesn’t show up under my official Elder Scrolls Dictionary.1 -
MasterSpatula✭✭✭✭✭
✭✭✭✭✭Communication has been one of their absolute very weakest points since Day 1. At release, they were simply, utterly lousy at it. And they were lambasted for it, and they made their first of many promises to improve communications.
Over the years, communication has had small blips of improvement, but it always goes back to lousy.
Last year, they made a really big deal of "looking into" a "plan" on better communication. I was willing to give them the benefit of the doubt, even though I was dubious. I wasn't just dubious because of their track record. I was dubious because if you actually take better communication seriously, you just do it. You don't need a strategy. You don't need a plan, a policy, a guideline. You just talk to people. You participate in conversations. You tell people what's up. You talk to people. If it doesn't occur to you that that's what you need to do to communicate better, you're not serious about communicating better.
And respect and communication go hand in hand.
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For all Sony Online Entertainment's many mistakes in SWG, at least they communicated. They were active in the forum community. They jumped into joke threads. They participated in discussions. They answered questions. It's really not that hard when you value the community."A probable impossibility is preferable to an improbable possibility." - Aristotle8 -
shaielzafine✭✭✭✭✭Don't worry they're aware and looking forward to it. Also please be aware of the new crown crate season. There will be a banner as you log in and multiple exclamation points in your UI as you play, buy lootboxes now. They will communicate more with the community later about the July showcase and new crown crate season.0
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Turelus✭✭✭✭✭
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If people stopped duplicating threads, arguing, smack talking and generally ruining the threads they would stop being closed."We want to become better at communication... By closing threads."
Don't blame mods for closing threads when it's the players which are causing the issues in them.
This is the realisation I came to a couple of years ago, I was much happier when I did. I kept wanting to make ZOS a company which did great communication, active devs on forums, weekly dev blogs about different things etc.Rohamad_Ali wrote: »They only say that when they want to sell you something . Ever notice ? Just accept this is never going to be a place with good dev communication . Ever . Enjoy the game as is .
However I realised that's not what ZOS is, and no matter how much I push for it, it won't happen. All I was doing was making myself more and more frustrated by wanting and trying to change an entire company. I still post salty messages about how I want them to improve and give feedback where I can, but 'tis what it 'tis.
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."2 -
Huyen✭✭✭✭✭
✭"We want to become better at communication"
Well then, start with some at all. Any will do, really.
Problem is, silence is a form of communication too. As the saying goes, you cannot not communicate. Silence is a way of saying "I don't want to talk to you". Loyal customers don't take it kindly, but hey, it doesn't matter, they are killing it, right ?
They are counting way too much on us not willing to lose our sunken costs...
As loyal customer (or used to be at least...) I can only concur on what you said. Seeing the major messup with FO76 and ES Blades, I dont see stuff improving soon. People like me who were there right at the start are walking away now, from the whole franchise. Even with Blades wich started out awesome is made around spending real money now while every new patch makes the game worse. Saddest part: its still in beta and they try to earn money already...
For me its bye bye Bethesda and ZoS. We had a good run, but if you aint talking to me, I'm gonna move on.Huyen Shadowpaw, dedicated nightblade tank - PS4 (Retired)
Huyen Swiftpaw, nightblade dps - PC EU (Retired)
Huyen Lightpaw, templar healer - PC EU (Retired)
Huyen Swiftpaw, necromancer dps - PC EU (Retired)
Huyen Swiftpaw, dragonknight (no defined role yet)
"Failure is only the opportunity to begin again. Only this time, more wisely" - Uncle Iroh4 -
eso_lags✭✭✭✭✭
✭✭Strike_Maximus wrote: »Maybe the folks at ZOS wants to communicate but can't for some reason because of some kinda restriction. I'm sure everything (or most things) they DO say has to be approved in some form or fashion (think a draft or proposal), or follow some sort of company guideline. So they very well might want to say something, however, the approval process for these types of statements could take too long, in the end, or the lawyers ultimately decide what is allowed to be said because, in the end, zos is a gaming company and they have to cover themselves from lawsuits just like any other corporation would. I don't like these legal restrictions put on companies but it's the day and age we live in, unfortunately.
I think its more of an issue that starts at the top and goes down. Someone high up doesn't want anyone commenting on performance issues unless its very specific people at very specific times. What info on performance have we gotten over the last year? @ZOS_RichLambert mentioning it at the elsweyr reveal and then the thread from @ZOS_MattFiror that is currently pinned? Cant think of any other mentions of performance in the last year, and i dont think either of those two examples mention pvp performance at all. I think this issue is black listed until they can fix it or til the game shuts down. With some exceptions of course.
And this is the wrong way to go about it, 100%. Something is wrong with this company. Someone is making bad choices. It seems like certain people want to communicate but they just dont. @ZOS_RobGarrett for example. Im going to put his first forum post in a spoiler below. Titled "hello from the lead game play designer" from just about a year ago.Hey everyone!
I just wanted to take an opportunity to introduce myself here on the forums. I'm the Lead Gameplay Designer on ESO, overseeing the Systems, Combat, PvP, and User Interface teams. Some of you may have seen me on ESO Live last month. I was a little nervous in the beginning of the show if you couldn't tell. =P
I've been working in games for 15 years, most recently having spent 7 at Riot Games working on League of Legends and several smaller games in the LoL universe. I joined ZOS in January and started playing ESO about a year ago. Obviously many of you have been playing the game much longer and have acquired a wealth of knowledge and expertise during that time. ESO is a huge game, and I won't claim to have the same depth of knowledge as someone who's been actively playing since beta.
I do, however, play pretty much every day (I recently switched from PC to console to get better visibility into that experience) and scan the forums and Reddit when time permits. I also lean on the knowledge and experience of the great teams and people here at ZOS who've been hammering on ESO for about a decade. To be clear, my role here is less about making specific changes or improvements to the product and more about helping our teams improve how we work and communicate, both with each other and with you - the players. That being said, I'd be lying if I said there aren't specific aspects of the game I'd like to improve.
My intent is to start posting here on the forums more regularly and, in time, provide more insight into how we think about Gameplay design. My days are already pretty busy (it turns out shipping an update every 3 months leads to a pretty aggressive development schedule!) but I will engage when I can. I'm also certain Gina will find opportunities to poke me for a response.
ESO is a great game. I wouldn't have joined the team if I didn't believe that, and it's exciting to have a hand in shaping the game for the coming years. I'm happy to be here and am looking forward to hearing from you!
Edited by ZOS_GinaBruno on August 17, 2018 5:12PM
He has made 2 of his own threads here, total, and commented about 20 times since he made that thread. The last one back in january. He sounded hopeful to start communicating more but it doesnt seem to have gone as planned. I wonder why that is (and thats not sarcasm, I honestly do). It just seems like they are either not allowed to comment on certain issues, or the general consensus from everyone at zos is to not comment on certain issues. Either way it sucks.
And on another note he says he plays on console now to get a better experience of how it is for us. If thats true then they have to be aware of how bad it is, especially in cyrodil, and thats depressing. But I would love to see him stream some pvp sometime 🙄2 -
Turelus✭✭✭✭✭
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There are some games journalists who have spoken openly about Bethesda's desire to control their narratives when it comes to the PR/Marketing side of their games.Strike_Maximus wrote: »Maybe the folks at ZOS wants to communicate but can't for some reason because of some kinda restriction. I'm sure everything (or most things) they DO say has to be approved in some form or fashion (think a draft or proposal), or follow some sort of company guideline. So they very well might want to say something, however, the approval process for these types of statements could take too long, in the end, or the lawyers ultimately decide what is allowed to be said because, in the end, zos is a gaming company and they have to cover themselves from lawsuits just like any other corporation would. I don't like these legal restrictions put on companies but it's the day and age we live in, unfortunately.
I think its more of an issue that starts at the top and goes down. Someone high up doesn't want anyone commenting on performance issues unless its very specific people at very specific times. What info on performance have we gotten over the last year? @ZOS_RichLambert mentioning it at the elsweyr reveal and then the thread from @ZOS_MattFiror that is currently pinned? Cant think of any other mentions of performance in the last year, and i dont think either of those two examples mention pvp performance at all. I think this issue is black listed until they can fix it or til the game shuts down. With some exceptions of course.
And this is the wrong way to go about it, 100%. Something is wrong with this company. Someone is making bad choices. It seems like certain people want to communicate but they just dont. @ZOS_RobGarrett for example. Im going to put his first forum post in a spoiler below. Titled "hello from the lead game play designer" from just about a year ago.Hey everyone!
I just wanted to take an opportunity to introduce myself here on the forums. I'm the Lead Gameplay Designer on ESO, overseeing the Systems, Combat, PvP, and User Interface teams. Some of you may have seen me on ESO Live last month. I was a little nervous in the beginning of the show if you couldn't tell. =P
I've been working in games for 15 years, most recently having spent 7 at Riot Games working on League of Legends and several smaller games in the LoL universe. I joined ZOS in January and started playing ESO about a year ago. Obviously many of you have been playing the game much longer and have acquired a wealth of knowledge and expertise during that time. ESO is a huge game, and I won't claim to have the same depth of knowledge as someone who's been actively playing since beta.
I do, however, play pretty much every day (I recently switched from PC to console to get better visibility into that experience) and scan the forums and Reddit when time permits. I also lean on the knowledge and experience of the great teams and people here at ZOS who've been hammering on ESO for about a decade. To be clear, my role here is less about making specific changes or improvements to the product and more about helping our teams improve how we work and communicate, both with each other and with you - the players. That being said, I'd be lying if I said there aren't specific aspects of the game I'd like to improve.
My intent is to start posting here on the forums more regularly and, in time, provide more insight into how we think about Gameplay design. My days are already pretty busy (it turns out shipping an update every 3 months leads to a pretty aggressive development schedule!) but I will engage when I can. I'm also certain Gina will find opportunities to poke me for a response.
ESO is a great game. I wouldn't have joined the team if I didn't believe that, and it's exciting to have a hand in shaping the game for the coming years. I'm happy to be here and am looking forward to hearing from you!
Edited by ZOS_GinaBruno on August 17, 2018 5:12PM
He has made 2 of his own threads here, total, and commented about 20 times since he made that thread. The last one back in january. He sounded hopeful to start communicating more but it doesnt seem to have gone as planned. I wonder why that is (and thats not sarcasm, I honestly do). It just seems like they are either not allowed to comment on certain issues, or the general consensus from everyone at zos is to not comment on certain issues. Either way it sucks.
And on another note he says he plays on console now to get a better experience of how it is for us. If thats true then they have to be aware of how bad it is, especially in cyrodil, and thats depressing. But I would love to see him stream some pvp sometime 🙄
I don't know how ZOS works fully, but I wouldn't be surprised if the reason they don't communicate so openly is because they want to make sure what's being said is the right thing.
That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."1 -
Delsanab14_ESO✭✭✭✭Corporations and the profit over people motivation have always been the main problem in society in our lifetimes and before. Higher profits mean less care about the customer. That's not that surprising.
It's likely true that the developers and such want to fix their game, but management and corporate ties always ruin everything.Account: @Delsana
FREE CRAFTING (NA PC) SIDENOTE: Hel'phaer is a Grand Master Crafter with almost every motif (excluding Buoyant, Meridian, Coldsnap, Grim Harlequin, Tsaesci, Pellitine, and Elder Argonian because can't afford it) and will craft attractive quality and visually appealing training gear or combat sets for those interested. FREE gear for players below CP 160 (equivalent level of 210), and paid gear in some form from those CP 160 or higher.1 -
Gigasax✭✭✭✭That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
That would be fine by me but why not leave a /lurk or /seen threads they have read. Or just give devs a function to mark these.
I dont mind if they dont write a 3 page long answer to everything that comes up.
IMO just getting noticed with my problem would make a huge difference.Edited by Gigasax on July 2, 2019 8:36AM- Noractis -
- PC EU -1 -
Turelus✭✭✭✭✭
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They've spoken about that in the past as well.That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
That would be fine by me but why not leave a /lurk or /seen threads they have read. Or just give devs a function to mark these.
I dont mind if they dont write a 3 page long answer to everything that comes up.
More often when talking about having a "dev tag" to show a dev has seen an issue. However once it's seen, and it's not fixed (because of whatever reason), people start screaming now that they note things and never do anything about it.
They can't really win unless they are fixing every bug and solve performance issues, not with everyone at least. I do agree though that for many of us just some more information and updates on what's happening would be nice.
I know that Gina was at one time working on getting an hour a day into her schedule to go through the forums and acknowledge threads, however that was before the class rep programme which also landed on her desk to deal with, so whether she has the time any more who knows.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."1 -
xSkullfox✭✭✭✭✭
Groupfinder:
The worst part is when it finally puts you in a group, your healer turns into a werewolf, your tank has 14k HP and the dps is heavy armor, using a restro staff and a two handed sword on the backbar. Then comes the 15 minute penalty before the cycle starts anew.
Rulz of Morrowind:- The first rule of Morrowind is: You do not talk about Morrowind.
- The second rule of Morrowind is: You do not talk about Morrowind.
- Third rule of Morrowind: Someone yells NDA stuff, uploads images, streams, the game is over.
- Fourth rule: only invited players can test.
- Fifth rule: one invite at a time, fellas.
- Sixth rule: crying or bashing on pts.
- Seventh rule: NDA will go on as long as they have to.
- And the eighth and final rule: If this is your first invite at Morrowind, you have to play.
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daemonios✭✭✭✭✭
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I can understand that. But two points stand out for me:That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
- Saying the right thing can be addressed by defining a hierarchy. You have community managers and product managers. The former should be the mouth, the latter should authorize what is said. On urgent issues it should be possible to run things through these hoops with minimal delays.
- What Rob said doesn't account for inconsistencies we've seen, such as things being communicated via Twitter but not the official forums (I, for one, don't use Twitter, and don't want to), or more information being offered on the German forums than on the English ones, making that information harder to find and in many cases impossible to understand due to the language barrier.
The fact remains, in my opinion, that ZOS simply don't put the necessary resources into their communication. I honestly don't care why. In the end, only the results matter.2 -
maboleth✭✭✭✭✭
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They've spoken about that in the past as well.That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
That would be fine by me but why not leave a /lurk or /seen threads they have read. Or just give devs a function to mark these.
I dont mind if they dont write a 3 page long answer to everything that comes up.
More often when talking about having a "dev tag" to show a dev has seen an issue. However once it's seen, and it's not fixed (because of whatever reason), people start screaming now that they note things and never do anything about it.
They can't really win unless they are fixing every bug and solve performance issues, not with everyone at least. I do agree though that for many of us just some more information and updates on what's happening would be nice.
I know that Gina was at one time working on getting an hour a day into her schedule to go through the forums and acknowledge threads, however that was before the class rep programme which also landed on her desk to deal with, so whether she has the time any more who knows.
I'm like 100% sure there's a reason why devs or Gina don't do this or that. I don't actually think it's because they don't work or are lazy or so... But the way they communicate is... lacking.
Is it a coincidence that Gina is responding to the crown store post in less than an hour, yet dozen of bug reports are left with both eyes closed, ignored even when question is asked by many people? Some questions are hysteric and over the top, sure, but some are legit concerns with video & image evidence.
I don't know how to call that, but that can make people angry or make jokes.7 -
Turelus✭✭✭✭✭
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Last I knew was that the social media accounts were run by a single person, so they're more active/focused. The forums replies are handled by mainly two (now three?) people in Gina, Jess and Sarah.
I can understand that. But two points stand out for me:That said on a less tin-foil hat and cynical side, I did speak with Rob at an event about commutation and he said one part of it with the forums is they take time to check what's being said is correct before it's said, as they don't want more cases of Dev A says one thing and Dev B says a different thing.
Additionally they want to be careful what's said as we as players will examine every post with a microscope, so if something doesn't say what they want to say clearly, we're going to pick it apart and find other things and then go full drama llama.
(obviously not his wording, using my own)
- Saying the right thing can be addressed by defining a hierarchy. You have community managers and product managers. The former should be the mouth, the latter should authorize what is said. On urgent issues it should be possible to run things through these hoops with minimal delays.
- What Rob said doesn't account for inconsistencies we've seen, such as things being communicated via Twitter but not the official forums (I, for one, don't use Twitter, and don't want to), or more information being offered on the German forums than on the English ones, making that information harder to find and in many cases impossible to understand due to the language barrier.
The fact remains, in my opinion, that ZOS simply don't put the necessary resources into their communication. I honestly don't care why. In the end, only the results matter.
Kai is fantastic with his work as a CM and I wish we had his level of engagement from the English CM's, however I would personally put that down to work load. Kai is from my understanding a Bethesda/ZOS CM for Germany and does work focused on one subset of the community (ze Germans).
The English CM's (Gina and Jess) do both CM work such as forums, but also have other responsibilities such as ESO Live, Social Media, three player programmes (Class Reps, Stream Team and Community Ambassadors), patch notes and probably more internal things.
I do agree that if ZOS wants better communication they need to invest in more staff to share the load put on the current CM staff. Others have stated that they've apparently had a CM job up on their site for a while, so they are advertising for it.
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
Uryel✭✭✭✭✭
✭Strike_Maximus wrote: »Maybe the folks at ZOS wants to communicate but can't for some reason because of some kinda restriction. I'm sure everything (or most things) they DO say has to be approved in some form or fashion (think a draft or proposal), or follow some sort of company guideline. So they very well might want to say something, however, the approval process for these types of statements could take too long, in the end, or the lawyers ultimately decide what is allowed to be said because, in the end, zos is a gaming company and they have to cover themselves from lawsuits just like any other corporation would. I don't like these legal restrictions put on companies but it's the day and age we live in, unfortunately.
Well then, why bother having someone whose job description is "community manager" ?2 -
Salvas_Aren✭✭✭✭✭
✭✭Well, there exists a variety of management approaches.
Zeni obviously prefers "management by champignon".0 -
Thraben✭✭✭✭✭"We want to become better at communication" is a business speak euphemism for "People are too stupid to appreciate our good work."Hauptmann der Dolche des Königs
DDK ist die letzte Verteidigungslinie des Dolchsturz- Bündnisses auf der 30-Tage-No-CP- Kampagne(EU) mit dem Anspruch, in kleinen, anfängerfreundlichen Raid-Gruppen möglichst epische Schlachten auszufechten.
DDK is the Daggerfall Covenant´s last line of defense on the 30 days no-cp campaign (EU). We intend to fight epic battles in small, casual player friendly raid groups.0
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