Do I get compensation for this?

OrphanHelgen · July 2019

So since I was too stupid not to log in before 19:30 today, me as an eso plus member wont get my dailys done among other things. I am not sure I got the daily login reword either. Will I get compensated for this once server is back up or will they just ignore the affected players and we just have to not give a ***, like the solution to everything in this game have been so far?
If the server was down for everyone, it would be more understanding, but when only some are affected thats my point.

SirAndy · July 2019

While i like to compensate just as much as the next guy, i highly doubt this will happen ...

Neoealth · July 2019

Yeah been busy all day, no idea eso was down. Thought I'd log in to quickly get the daily reward. Guess I'm out of luck.

woodsielord · July 2019

They really can't have additive daily login rewards for every day of the month and then take away the first login of the month. Well, they can, of course, but I refuse to take it anymore. The last thing I need at the end of a busy day is to feel like I failed something because someone else can't get their act straight.

Kiralyn2000 · July 2019

"Do I get compensation for _________?"

No.

Kiralyn2000 · July 2019

woodsielord wrote: »

They really can't have additive daily login rewards for every day of the month and then take away the first login of the month. Well, they can, of course, but I refuse to take it anymore. The last thing I need at the end of a busy day is to feel like I failed something because someone else can't get their act straight.

On the other hand, they put the "big prizes" at the 2/3rds point through the month, instead of on the last day (like many monthly systems do).

So they've already planned for unexpected missed days.

edit: looked at the July Daily Rewards thread. It's 5k gold. Oooh. Aaah. That's not even worth the time it took to read this thread.

Devanear · July 2019

I'm on the pessimistic camp too, although I think they should.

idk · July 2019

SirAndy wrote: »

While i like to compensate just as much as the next guy, i highly doubt this will happen ...

This and history of this game, and most major MMORPGs, seems to support it. ToS allows for outages. Things happen and it is unfortunate.

Though Zos should do something concerning the daily login rewards. Even though they are not that exciting some may still get upset because they missed out due to Zos' equipment.

Magpi3 · July 2019

My time is limited due to work hours - however I am subscribed to the game for the extra benefits it gives.

I do not think it is unreasonable to expect at the very least for an extra day added to my subscription time - the daily reward for logging in I will have to do without.

Even Blizzard do this when wow has outages and look at the reputation they have for being stingy!

Itacira · July 2019

Kiralyn2000 wrote: »

woodsielord wrote: »

They really can't have additive daily login rewards for every day of the month and then take away the first login of the month. Well, they can, of course, but I refuse to take it anymore. The last thing I need at the end of a busy day is to feel like I failed something because someone else can't get their act straight.

On the other hand, they put the "big prizes" at the 2/3rds point through the month, instead of on the last day (like many monthly systems do).

So they've already planned for unexpected missed days.

edit: looked at the July Daily Rewards thread. It's 5k gold. Oooh. Aaah. That's not even worth the time it took to read this thread.

Then don't bother reading the thread if it's only to drop by and tell people how "not serious" their issues are, yes ?

It's absolutely not normal that the EU server would be down so often and so long, and even those few 5K lost are 5K too many, among other things these server issues make us lose (amongst which, time and money - real money). I myself came back from a game break a week ago, resubbed ESO + then, decided earlier to buy elsweyr and... and now can't login to play it.

Makes sense. Makes total sense.

MrForz · July 2019

I've played enough League of Legends on the EU side to be indifferent to this.

Katahdin · July 2019

Read the ToS that you (and everyone) agreed to.

You are not entitled to compensation for server down time for maintenance/updates.

I didn't log in the last 2 days so I lost those login rewards. 5k gold or so I think.

Oh well. Not a big deal and I don't care nor expect compensation

TheShadowScout · July 2019

OrphanHelgen wrote: »

Will I get compensated...

Read the TOS.
Spoiler: NOPE!

Shi... stuff happens. Get over it.

code65536 · July 2019

Katahdin wrote: »

Read the ToS that you (and everyone) agreed to.

You are not entitled to compensation for server down time for maintenance/updates.

I didn't log in the last 2 days so I lost those login rewards. 5k gold or so I think.

Oh well. Not a big deal and I don't care nor expect compensation

Must ZOS compensate players? No, of course not.

Should ZOS compensate players? That's a different question.

Itacira · July 2019

MrForz wrote: »

I've played enough League of Legends on the EU side to be indifferent to this.

Really ? I've never had half this amount of issues with LoL, but maybe it just didn't bother me as much because I don't usually plan to spend long hours playing it. I'll keep that in mind next time I play it, out of curiosity.

@Katahdin The ToS is what it is but it doesn't excuse the game being the mess that it is when it comes to server instability. It's an attempt at being juridically on the "safe" side and prevent players from rightfully kicking up a fuss - which actually appears to be working if I'm to believe your reaction. And yet juridically a lot of the ToS actually doesn't hold up to scrutiny. It's more dissuasive than it is properly legal.

That being said, whether it holds up in court or not (and again, depending on the country, a lot of it DOESN'T), it doesn't make buying a product that is then unusable acceptable. And while we're not LEGALLY entitled to compensation, we sure as heck deserve something for the trouble.

LadyNalcarya · July 2019

Magpi3 wrote: »

My time is limited due to work hours - however I am subscribed to the game for the extra benefits it gives.

I do not think it is unreasonable to expect at the very least for an extra day added to my subscription time - the daily reward for logging in I will have to do without.

Even Blizzard do this when wow has outages and look at the reputation they have for being stingy!

Agreed. I can't access the product I paid for, this is not acceptable.

Caligamy_ESO · July 2019

Have they ever?

*stops to think.. memories of missing mystery boxes pops into mind*

Yeah, good luck with that.

Elsonso · July 2019

OrphanHelgen wrote: »

Will I get compensated for this once server is back up or will they just ignore the affected players and we just have to not give a ***, like the solution to everything in this game have been so far?
If the server was down for everyone, it would be more understanding, but when only some are affected thats my point.

This is an interesting question. As far as I know, or at least as far as they have ever admitted (and I remember), this is the first time they have had to take the whole server offline for "infrastructure outage". I imagine this sort of thing to be like "the data center we rent is on fire" or "some idiot dug up the fiber optic line leading to the data center".

New territory, AFAIK. Interesting to see what they do.

OrphanHelgen · July 2019

Kiralyn2000 wrote: »

woodsielord wrote: »

They really can't have additive daily login rewards for every day of the month and then take away the first login of the month. Well, they can, of course, but I refuse to take it anymore. The last thing I need at the end of a busy day is to feel like I failed something because someone else can't get their act straight.

On the other hand, they put the "big prizes" at the 2/3rds point through the month, instead of on the last day (like many monthly systems do).

So they've already planned for unexpected missed days.

edit: looked at the July Daily Rewards thread. It's 5k gold. Oooh. Aaah. That's not even worth the time it took to read this thread.

I bet 5k worth more to you than you think. I bet you are the one not porting to a wayshrine if it cost more than 140 gold

Rev Rielle · July 2019

Kiralyn2000 wrote: »

woodsielord wrote: »

They really can't have additive daily login rewards for every day of the month and then take away the first login of the month. Well, they can, of course, but I refuse to take it anymore. The last thing I need at the end of a busy day is to feel like I failed something because someone else can't get their act straight.

On the other hand, they put the "big prizes" at the 2/3rds point through the month, instead of on the last day (like many monthly systems do).

So they've already planned for unexpected missed days.

edit: looked at the July Daily Rewards thread. It's 5k gold. Oooh. Aaah. That's not even worth the time it took to read this thread.

Exactly. I think it perhaps may be a case here in this thread of complaining without actually looking at the reality?
14th day and 21st day are the unique rewards this month, and I believe that is consistent most months. After that it is small amounts of Gold, Alliance Points and Tel Var Stones.
So players can miss up to 10 days and still obtain them.

disintegr8 · July 2019

Simply missing daily writs - meh, there'll be more tomorrow.
Missing daily login rewards - nothing much in there anyway but plenty of people miss out on some while waiting 2, 3, 4 days or more whenever a DLC comes out and their update downloads, so meh.

They could fix the daily rewards issue easily by not having them every day. maybe have rewards 21 - 24 days out of every month instead of every day.

Tavore1138 · July 2019

OrphanHelgen wrote: »

So since I was too stupid not to log in before 19:30 today, me as an eso plus member wont get my dailys done among other things. I am not sure I got the daily login reword either. Will I get compensated for this once server is back up or will they just ignore the affected players and we just have to not give a ***, like the solution to everything in this game have been so far?
If the server was down for everyone, it would be more understanding, but when only some are affected thats my point.

What you will find is that not only will you not get compensation but you will get trolled by a bunch of smug pro corporate flunkies who think they are edgy for taking whatever nonsense big companies throw at them and accepting it without question.

Itacira · July 2019

Tavore1138 wrote: »

What you will find is that not only will you not get compensation but you will get trolled by a bunch of smug pro corporate flunkies who think they are edgy for taking whatever nonsense big companies throw at them and accepting it without question.

Glad there are still people out there ready to call this out

nafensoriel · July 2019

Make a character on US/NA and I will send you potatos as compensation for your hardships.

SynodicOracle · July 2019

You agreed to the terms. Simple.

A better question would be "Should ZO$ change said terms to account for dailies"

I'm not sure, of it was some major award, absolutely. If it's just some potion, nope.

Also, these circumstances are unforseen and not the fault of ZO$. One days reward won't hurt, and there are other ways to occupy your time.

I'm not going to ask for compensation though, it's a minor issue that really doesn't affect our lives.

sagitter · July 2019

Well, there is a strong way guys, to send a little and strong message to them, that 99% times always works, bust we must do it togheter and have to be many... The money way, let's not pay for the next month eso plus, and stop to buy crowns also for that month, we will see.

Moushen · July 2019

People complained about jewelry writs and eventually ZOS fixed them. Now when you delete them, "DELETE" is auto filled for you. Maybe they can autofill "DELETE" for your characters as well.

Elsonso · July 2019

Moushen wrote: »

People complained about jewelry writs and eventually ZOS fixed them. Now when you delete them, "DELETE" is auto filled for you. Maybe they can autofill "DELETE" for your characters as well.

I think that an add-on is auto-filling that?

Jaraal · July 2019

SynodicOracle wrote: »

Also, these circumstances are unforseen and not the fault of ZO$.

ZOS is omniscient enough to know that they can't fix the game to support Midyear Mayhem until possibly next year, so why would they not know that yet another failed patch would disable the server once again?

wolf486 · July 2019

I find it strange they can't throw anything at people. I bought BDO a few months ago but returned it. Ended up buying it again today. When I logged in I had multiple mails from them as compensation for when BDO servers were down from a DDOS attack.

Chicharron · July 2019

OrphanHelgen wrote: »

So since I was too stupid not to log in before 19:30 today, me as an eso plus member wont get my dailys done among other things. I am not sure I got the daily login reword either. Will I get compensated for this once server is back up or will they just ignore the affected players and we just have to not give a ***, like the solution to everything in this game have been so far?
If the server was down for everyone, it would be more understanding, but when only some are affected thats my point.

Me, as an ESO+ member failed to see the imoportance of being ESO+ member in this.