The "Emergency Maintenance" broke my character.

Drasn · April 2014

I was playing just fine without any problems until the server went down for "maintenance." When the server came back up my VR2 Sorcerer had lost all of its equipped gear, and a few armor items from its inventory. I could almost deal with that as I am able to craft gear if needed, what I can't deal with is the fact that all of my skills were completely reset and I only have 1 skill point available.

Please tell me how I'm supposed to complete VR content on a naked and ability-less toon.

UrielX · April 2014

Same problem here. I actually just checked my bank (since many seem to have lost their banks) and my bank/inventory upgrades are there, and there's about 5 items that weren't completely lost (mostly those dungeon reward flavor items). I think I have 5 items out of over 100 (1 item in inventory, and 4 in the bank).

All spent skill points are gone, and my ticket was supposedly escalated a few hours ago. All this happened prior to the emergency maintenance, and they didn't seem to do any type of rollback at all.

Nyxx · April 2014

Ohhh man that's a bad one. The skill reset is killer. Call them, wait on hold for an hour, tell them to give you your skill points back. Don't let them just "escalate" your problem either. They have the power to fix that and they should while you're on the phone.

Nyxx · April 2014

Did you try buying a respec? The gold sink will suck but it might make them come back. Worth a shot at this point.

Drasn · April 2014

No, I haven't tried buying a respec, and I don't plan to. Mainly because I don't have the gold. I haven't been selling items but rather deconstructing them to level crafting. Respec will probably cost somewhere around 15,000. Not really worth it on a chance.

Drasn · April 2014

Thing is, I don't want to quit. Bugs happen. I just want it fixed.

I've played too many MMO's at launch to quit because of a bug or random issues happening within the first month or so.

Whitestar · April 2014

Broke my char as well. I have no skills no skill points no armor no gear no nothing. My bank has been wiped i cant do any thing on my toon at all

Nyxx · April 2014

thomas.k.grayb14_ESO wrote: »

No, I haven't tried buying a respec, and I don't plan to. Mainly because I don't have the gold. I haven't been selling items but rather deconstructing them to level crafting. Respec will probably cost somewhere around 15,000. Not really worth it on a chance.

Understandable. Thing is...you only have one skill point right? Go check the price and see if it reflects the price it would have been for all of those skill points....or just the one you currently have. Price varies according to how many points you have spent.

Nyxx · April 2014

Whitestar wrote: »

Broke my char as well. I have no skills no skill points no armor no gear no nothing. My bank has been wiped i cant do any thing on my toon at all

If it's happening to multiple people there's a slightly better chance they'll actually care and get it fixed faster. So that's the bright side of all of this I guess.

Drasn · April 2014

Just checked, it will cost 13k to respec. Which means the game knows that I've spent the points, it just doesn't register that they are there.

And the running around made realize that my horse has also been repossessed.

Edited for typos.

Nyxx · April 2014

I'm not arguing someone who thinks that telling people to just quit the game when they have problems is decent advice. The OP already said they dont want to. Unless you have some sort of decent advice to contribute now, leave.

End this now.

OP - try checking the price of the respec. It might be nothing or close to nothing because you only have one point. At that point it might be worth a shot.

If not, call support. Don't email them because you won't get a response. The hold they put you on will suck but it's probably your only shot of being able to talk to someone about it.

ZOS_MichelleA · April 2014

Hello, everyone. We have edited or removed several posts in this thread. Please ensure that your posts address the main topic of a thread. Derailing is not something that is constructive.

thomas.k.grayb14_ESO and Whitestar, we have opened tickets for you with our Customer Support Team, and they will be happy to help you resolve this. We do apologize for the inconvenience.

Vedalk · April 2014

Almost same problem here. After maintenance I lost all the UNUSED skills points, and ALL SKYSHARDS lefts... I know it's not even in the same level of a problem as with Thomas, but it is bad too... I lost 2 to 3 (don't remember very well) skill points and 2 shards.

felixgamingx1 · April 2014

Are you guys logging before server goes down? Because if not that might be the issue

Tweek · April 2014

None of you guys will ever get these things back again. Customer support takes days to respond...they will give you a vanity pet and say you're fixed. My friend lost 57K gold and all his items in his account and they did nothing for him.

Drasn · April 2014

Tweek wrote: »

None of you guys will ever get these things back again. Customer support takes days to respond...they will give you a vanity pet and say you're fixed. My friend lost 57K gold and all his items in his account and they did nothing for him.

Items and Gold are not the main issue. Those can be replaced. It's the 130 missing skill points that are the biggest problem.

felixgamingx1 · April 2014

thomas.k.grayb14_ESO wrote: »

Tweek wrote: »

None of you guys will ever get these things back again. Customer support takes days to respond...they will give you a vanity pet and say you're fixed. My friend lost 57K gold and all his items in his account and they did nothing for him.

Items and Gold are not the main issue. Those can be replaced. It's the 130 missing skill points that are the biggest problem.

I'd cancel my sub

cybervlad81b14_ESO · April 2014

Same problem here. No skills, missing items, naked... support told me to camp. That did nothing. Resent ticket about an hour ago... no reply... you would think a game breaking, progression stopping bug would be handled more quickly. Problem started about 30 minutes before maintenance. Not happy.

goldnugget · April 2014

loooooooooooool

UrielX · April 2014

cybervlad81b14_ESO wrote: »

Same problem here. No skills, missing items, naked... support told me to camp. That did nothing. Resent ticket about an hour ago... no reply... you would think a game breaking, progression stopping bug would be handled more quickly. Problem started about 30 minutes before maintenance. Not happy.

Figured I'd try getting someone on the phone. I've been on hold over an hour now. I'd say it's much worse than a progression bug, our characters were practically deleted by the server.

cheeser123 · April 2014

Wow....... so that maintenance didn't go well, did it?

Can we please start calling this what it is?

"The Elder Scrolls Online: Extended Paid Beta Edition"

Tweek · April 2014

If this happens to me I'm rage quitting and legally demanding a refund. Two of my friends I know from other MMOs have quit already due to the launch bank bugs.....this is getting ridiculous now.

capt.squiggly_ESO · April 2014

Same thing has happened to me but it happened going on 2 days ago, contacted customer support and was told that they knew about the problem and my items would be restored after the next patch (*sarcastic yay) made no mention of the missing skill points, so I contacted them again this morning and was told that it (the skill point issue) was now escalated, been sitting here all day hoping for any kind of resolution, going to call them in the morning if it's not sorted out.

Whitestar · April 2014

Ok so has there been any type of fix for this bug at all? Cause i would really like to get back to my char that has been striped of skill points armor my bank and even vampirisum. If not my char is worthless