Someone has seen the ticket as well and didnt reply? Ticket is - 190604-003414 - Is there a reason why it takes so long?! Also, if i say something to them and the time resets, does that mean it goes to the back of the que? Thanks
Just wondering, but int here you didnt tell me if when i reply, does my ticket get sent to the back of the pile? As i replied yesterday and it reset to waiting on agent 1 day, when ive actually been waiting 5 days?