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Replies from the support team

LadyTusk
LadyTusk
Soul Shriven
Heya ive been speaking someone in the support team, but its taking at least a week each time to get a reply, is there a reason for such a long wait each time?
  • LadyTusk
    LadyTusk
    Soul Shriven
    Someone has seen the ticket as well and didnt reply? Ticket is - 190604-003414 - Is there a reason why it takes so long?! Also, if i say something to them and the time resets, does that mean it goes to the back of the que? :) Thanks
  • ZOS_BillE
    ZOS_BillE
    admin
    @LadyTusk

    We've sent you some information regarding delays on your ticket #190604-003414.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • LadyTusk
    LadyTusk
    Soul Shriven
    Just wondering, but int here you didnt tell me if when i reply, does my ticket get sent to the back of the pile? As i replied yesterday and it reset to waiting on agent 1 day, when ive actually been waiting 5 days?
  • ZOS_BillE
    ZOS_BillE
    admin
    @LadyTusk

    I've sent you another message to answer your question about your latest reply.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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