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Can someone please help me with my ticket?

Soul Shriven
It's been 6 days since I sent my ticket, can I please get some help? I couldn't make this thread any earlier because upon creating my account, I didn't get an invitation code so I then had to make another ticket just to get this far. I have no idea if the slow reply is because of what I've requested but I could really do with some assistance, it feels like I've been forgotten about, thank you.

Ticket number 190619-004644.
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