Maintenance for the week of December 2:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
What's the story with waiting so long on tickets then closing them with no explanation? Laziness?
Thorntongue
✭✭✭
Why must I wait for my money when your system is the one causing the issue? I have an issue where your system is saying I put in the wrong billing address, when it is the same one I have had for the last 5 years. I made the mistake of trying to get ot to work 3 times now my money is being held hostage and pending in my bank account. It has been pending since 6/14 , for a total of 48.75. It has been 16 hours since I opened the ticket, what do you have 1 person working on all tickets for the entire game? Let me guess, this poor person works part time, between the hours of 4 and 5 PM EST, right? If you don't want my money, that's fine. I can still play, just not with ESO Plus.
My ticket number is 190619-007902
Let's take care of this so I can find an alternative way to subscribe, like buying a game time card from a store.
Edited by Thorntongue on June 22, 2019 2:41AM My ticket number is 190619-007902
Let's take care of this so I can find an alternative way to subscribe, like buying a game time card from a store.
0
-
Thorntongue✭✭✭The ticket disappeared with no reply. Classic...
Edited by Thorntongue on June 22, 2019 4:34PM0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Thorntongue✭✭✭@ZOS_BillE This isn't your fault, but it's pretty frustrating.
Your people really screwed up the whole thing. I closed the tickets because the 3 pending charges expired at midnight Friday per my bank. I was successful in re-subbing yesterday while on the phone with my bank to make sure my address info was right. Everything worked itself out UNTIL...your customer (dis)service got involved. They reopened the tickets and cancelled my successful subscription.
One of these people had the balls to say that she went ahead and cancel the 3 pending charges today when in fact the charges dropped off like I said in the second sentence above. What she did was cancel a successful subscription. Idiotic!
THIS IS WHAT HAPPENS WHEN IT TAKES OVER A WEEK FOR THEM TO LOOK AT A DAMN TICKET!Edited by Thorntongue on June 25, 2019 3:23AM2