The Rank 1 Deconstruction Analyst achievement awards the Rank 1 Materials dye, however, for me this doesn't seem to work - The dye simply doesn't unlock. I can't retry, because the achievement is already unlocked, just the dye isn't.
I've asked support whether they can fix this, but their first response was "make sure you do enough damage to the boss to get the achievement". Helpful.
The second was 'i've escalated it'.
The third was "make sure you do enough damage to the boss."
The fourth was "bad luck, file a bug report, we will never speak to you again" (paraphrased of course).
Of course, a bug report for an issue like this is just going in the drawer to get looked at and marked as low priority at some point in july 2034, and in the mean time i'm implicitly being asked to make a new character if i want to get that dye.
Why is it not possible to simply remove the achievement from my character, so i can deconstruct another tier 1 item to try and make it work this time, or simply unlock the rank 1 materials dye? I'm only getting answers that don't apply or a straight up "no" without any kind of explanation
190606-002200 for reference.