With the recent patch everyone was given 3 free name and race change tokens. Well, mine just up and went poof - I used one, but the next time i logged in they were simply gone.
I've poked support about this, but they tell me they can't 'issue a refund' (which isn't what i'm asking for), i just want to know a) whether i can get those tokens back and b) why they disappeared in the first place. I'm still just getting 'no' for an answer with no additional information.
The problem here isn't necessarily that i don't have the free tokens anymore, but that apparently they can just disappear without a trace. Let's just say i'm rather hesitant to buy any tokens with crowns if they can just be removed without Zenimax knowing why or how it happened....
I know they're not timed tokens. They're still there on my GF's account and others i've asked still have them, so something happened to my account to make them disappear.
190604-004289 for reference.