I created my ESO account in February of 2014 to participate in the Beta, and have played again with a free weekend code in 2015. I have recently purchased the game and unfortunately am unable to remember my old password, or the answer to my security question, which were both created so long ago. I have submitted 2 tickets regarding this issue. After the first ticket was submitted, I never received a confirmation email,. The following night, thinking that maybe I did something wrong in the process the first time and it didn't submit correctly, I decided to login to the Bethesda site while submitting the ticket, and ensured I was logged in on the page with the form to fill out, but when I checked My Support, it said I had no tickets. I never received any confirmation email for the second ticket either.
The reference number for the most recent ticket is 190612-008530.
Thank you Devs in advance for any assistance you can provide!