Access Code not Accepted - Support Needed

Bogo_Rath · May 2019

I can log into my account here: https://account.elderscrollsonline.com/users/account
I can log into the forums, but when I try to log into Support, it tells me that it doesn't recognize my IP address.
It sends me a code to my email but when I enter the code, it says Login Failed.

It's hard to request support if I can't log in.

Taleof2Cities · May 2019

You’ll need to start an Online Support ticket, @Bogo_Rath, for any Access Code issues. Be sure to list the ticket number in your thread here.

Try using a different browser when logging into the forums (such as Google Chrome or Firefox).

ZOS_Bill · May 2019

@Bogo_Rath

Since you cannot log into the support site directly, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.

Bogo_Rath · June 2019

Submitted. Appreciate the guidance.

Bogo_Rath · June 2019

@ZOS_BillE FYI - no response since I submitted information on the form.

ZOS_Bill · June 2019

@Bogo_Rath

Could you post your ticket number here?

I can check on why you've not gotten a response yet.