Security question - can't change

Jimboo84 · May 2019

Dear,

I'm unable to change my Security Question, as I don't know the answer on my previous Security Question.
Could this be fully reset so I can apply a new Security Question to my ESO account?

ZOS_Bill · May 2019

@Jimboo84

You can change your secret question and answer by following the steps below:

Log into the user account at the account website: https://account.elderscrollsonline.com.
From the drop down menu of the account overview, choose the option Update Security Question.
From there you can make the changes you wish.

If you are unable to answer your secret question, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.

Jimboo84 · May 2019

ZOS_BillE wrote: »

@Jimboo84

You can change your secret question and answer by following the steps below:
Log into the user account at the account website: https://account.elderscrollsonline.com.

From the drop down menu of the account overview, choose the option Update Security Question.

From there you can make the changes you wish.

If you are unable to answer your secret question, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.

As said, I'm unable to answer my previous Secret Answer, therefore I can't update my Security Answer.
I followed the URL to the form, but this is giving me unrelated choices....
Which do I need to select? See attachment

ZOS_Bill · May 2019

@Jimboo84

In the account recovery form choose the option "I can't login." Once you select this option, the page will update with additional fields to fill out where you can describe your exact issue.