So ZoS what happened to PC EU server and promisses of improvements ?

Juhasow · May 2019

So 6 weeks ago we had this thread promissing improvements in server capacity https://forums.elderscrollsonline.com/en/discussion/467936/pc-eu-server-update-april-11/p1 which 1st results we should see 4 weeks ago. That didnt happen. Can we get any informations why instead of seeing any improvement in PC EU server performance we see excatly the same poor performance as before login queues were added or even worse ? How something like this can be ignored ?

Where is that improvement in communication that have been promissed long time ago and which never happened ?

Oh and 1 more thing. In the thread i quoted there is fragment saying : "the reason: the EU is a highly PC-centric gaming market - and also because almost all of our EU players are located in two time zones. Compared to the North American servers, where there are four time zones to spread out the "peak playing time", the EU has almost all its users logged in at the same time, which leads to very high peak usage.". It's hard to belive for me that those "high peak usage" issues occur between 3 and 6 am my time which is GMT +2. Even then battleground queue can be messed up and last few days there are lag spikes happening in battlegrounds even at that late hours.

frostz417 · May 2019

[snip]

[edited for non-constructive comment]

Mygalomorpea · May 2019

Well... It DID improve from totally borked to being only broken when compared to any other MMO. That is something, right?

But yeah... When the server is so slow to respond to anything even with the improved displayed ping... Can't say I am happy with the performance. If I talk to an npc, I don't want to wonder if the command went through before the npc finally turns around and starts talking.

But since we are still having the same problem as we had a year ago, and the year before that, and the year before that... Which is mainly focused around constant bad performance on PC EU... Kinda clear that the other upgrades were only because someone convinced the higher ups that the US servers will soon have a similar problem. Just a US company mentality.

prototypefb · May 2019

There might be a memory leak.
Eso client uses about 3.5gb ram in the past few weeks,it used to go up to 2.5gb max

Turelus · May 2019

It does seem whatever was done wasn't enough.

Hopefully ZOS is looking at something to further improve it, I just hope this time they'll be more communicative about the issues rather than ignore the threads for months then have Matt make a statement.
If they know the cause of issues it appeases players a lot more when they know something is happening or at least the cause.

This sadly has been ZOS' downfalls has been their slow reactions to informing players about the issues at hand, so everyone gets more riled up and less likely to believe the reply when it eventually comes.

Lisutaris · May 2019

It's easy. This happened:

HW improvements aka ... overclocking done wrong.

b101uk · May 2019

I'm not entirely sure its the servers per se, but the place they are located.

over the past 2 years I have seen in multiple games and applications that relay on servers in Frankfurt Germany take a nosedive as far as ping and quality of service, because as an area Frankfurt is much oversubscribed as far as data centres go, with the inevitable problem of at specific times that is a huge amount of network "traffic" feeding in/out Frankfurt area, else huge timed data transfers taking place taking place at what would traditionally be off-peek hours, which only serve to expand the peek hours of use.

you can say the same about Texas for the US, again it is much oversubscribed as far as data centres go.

picking a relative geographic centre is great if your amongst the first to do it so have a few years of good service, but when everyone hops on the same bandwagon and that area starts selling itself as the place to be for data centres etc, then there comes a tipping point that the infrastructure around it cannot handle the load and you cannot install core infrastructure fast enough to support the load.

Androconium · May 2019

b101uk wrote: »

I'm not entirely sure its the servers per se, but the place they are located.

over the past 2 years I have seen in multiple games and applications that relay on servers in Frankfurt Germany take a nosedive as far as ping and quality of service, because as an area Frankfurt is much oversubscribed as far as data centres go, with the inevitable problem of at specific times that is a huge amount of network "traffic" feeding in/out Frankfurt area, else huge timed data transfers taking place taking place at what would traditionally be off-peek hours, which only serve to expand the peek hours of use.

you can say the same about Texas for the US, again it is much oversubscribed as far as data centres go.

picking a relative geographic centre is great if your amongst the first to do it so have a few years of good service, but when everyone hops on the same bandwagon and that area starts selling itself as the place to be for data centres etc, then there comes a tipping point that the infrastructure around it cannot handle the load and you cannot install core infrastructure fast enough to support the load.

These are facts? As in, proven-to-be-true facts? i.e. with proof.

Turelus · May 2019

Androconium wrote: »

b101uk wrote: »

I'm not entirely sure its the servers per se, but the place they are located.

over the past 2 years I have seen in multiple games and applications that relay on servers in Frankfurt Germany take a nosedive as far as ping and quality of service, because as an area Frankfurt is much oversubscribed as far as data centres go, with the inevitable problem of at specific times that is a huge amount of network "traffic" feeding in/out Frankfurt area, else huge timed data transfers taking place taking place at what would traditionally be off-peek hours, which only serve to expand the peek hours of use.

you can say the same about Texas for the US, again it is much oversubscribed as far as data centres go.

picking a relative geographic centre is great if your amongst the first to do it so have a few years of good service, but when everyone hops on the same bandwagon and that area starts selling itself as the place to be for data centres etc, then there comes a tipping point that the infrastructure around it cannot handle the load and you cannot install core infrastructure fast enough to support the load.

These are facts? As in, proven-to-be-true facts? i.e. with proof.

On the internet as soon as it's written it's a fact.

Like that time I did 100K DPS with my naked Orc Magplar.

Zer0oo · May 2019

at this point we can only be happy that WoW classic launched and that they failed hard with their communication about early access or the server would be even worse

b101uk · May 2019

Androconium wrote: »

These are facts? As in, proven-to-be-true facts? i.e. with proof.

they are anecdotal, based on the degradation of service from many different things, with the common theme of having some aspect of it being in Frankfurt, Germany (else Dallas or Austin Texas for NA given the east/west divide)

i.e. what happens if you put a lot of things in one geographic area that have a reliance on a data network, that just so happen to be near/in a major city, with all the infrastructure problems that brings, when expansion and demand is outpacing practical bandwidth as opposed to theoretical bandwidth which is based normally on bast-case rather than average or worst case.

Darkstorne · May 2019

I haven't noticed much difference either (UK player). At peak hours I frequently see ping spikes over 300ms, and earlier this week I was even disconnected from the server twice in a row so just didn't bother with the game at all after that for a couple of days.

It's getting to the point where I might just stop playing until the Q4 update and unsubscribe. Even during off-peak hours I'm still at 80+ ping, which is worse than WoW's ping ever was at the busiest time of day. Off-peak in WoW I'm hitting 30-40 ping, dropping to 60+ during the worst periods. In ESO I'm usually over 100, with frequent spikes into the red at 300+. That's not acceptable, and it's ruining how the game feels to play. It's a shame when server performance is crippling what would otherwise be a very fun game.

Morgul667 · May 2019

They forgot already (goldfish memory and all)

Dark_Lord_Kuro · May 2019

Play console in the meantime our server work!

rumple9 · May 2019

If everyone cancels ESO plus sub they will lay new servers on in a week. Money talks

Turelus · May 2019

rumple9 wrote: »

If everyone cancels ESO plus sub they will lay new servers on in a week. Money talks

It's also important that you explain why you cancelled. When you do cancel a sub you get an email which contains the email address to send feedback to on why you cancelled, sending a polite and constructive reply to that would go a long way to showing the reason why they lose subs.

Anhedonie · May 2019

My ping used to be 60 on the release. Few years into the game it went up to 120.
Now it constantly jumps from 70 - 999+. And this kinda sucks.

Salvas_Aren · May 2019

rumple9 wrote: »

If everyone cancels ESO plus sub they will lay new servers on in a week. Money talks

Problem is, if subs increase, suits think everything's fine.

If subs decrease, suits think it's not worth getting new servers set up.

They always do like they want.

I can give you a brief example what happened before: A famous anime was due to be dubbed for several new seasons but it had very little viewers since it was about the 4th rerun of the older ones. The channel announced that views need to increase, else new seasons would not pay off. Eventually views skyrocketed and the channel stated that views were sufficient to secure ad business and there were no need for new seasons since old ones still work well.

Just to show how close business decisions are to actual dementia.

ZOS_RogerJ · May 2019

While we completely understand everyone has their own opinions, thoughts, feelings and even frustrations, we want the forums to be a civil and constructive platform for the game and it's community as a whole. Please remember to keep your posts constructive, on-topic, and civil.

Krawchi · May 2019

ZOS_RogerJ wrote: »

While we completely understand everyone has their own opinions, thoughts, feelings and even frustrations, we want the forums to be a civil and constructive platform for the game and it's community as a whole. Please remember to keep your posts constructive, on-topic, and civil.

Other than geting this copy-paste text all the time , could we atleast get some info about what is being done ?

adree · May 2019

Thats wahat goin' on right now for me and for last few weeks, there any no even current ping there. I think this packet loss come from insufficient servers bandwidth of .level3 company and u have lag spikes, skills no fire out, no swap etc. Before elsweyr i saw zo$ used akamai for week or two, now they came bck to this *** company. google for ae-2-3202.ear2.Frankfurt1.Level3.net its simple

Salvas_Aren · May 2019

adree wrote: »

Thats wahat goin' on right now for me and for last few weeks, there any no even current ping there. I think this packet loss come from insufficient servers bandwidth of .level3 company and u have lag spikes, skills no fire out, no swap etc. Before elsweyr i saw zo$ used akamai for week or two, now they came bck to this *** company. google for ae-2-3202.ear2.Frankfurt1.Level3.net its simple

LeL. I dont get a clear name, all I read is ... battle.net - performance bad ... geforce -. performance bad ... twitch - performance bad ... EVE online - performance bad ...

Bad performance must be a thing nowadays, since I get zero results where they state like 'works well'.

Wolfpaw · May 2019

Juhasow wrote: »

So 6 weeks ago we had this thread promissing improvements in server capacity https://forums.elderscrollsonline.com/en/discussion/467936/pc-eu-server-update-april-11/p1 which 1st results we should see 4 weeks ago. That didnt happen. Can we get any informations why instead of seeing any improvement in PC EU server performance we see excatly the same poor performance as before login queues were added or even worse ? How something like this can be ignored ?

Where is that improvement in communication that have been promissed long time ago and which never happened ?

Oh and 1 more thing. In the thread i quoted there is fragment saying : "the reason: the EU is a highly PC-centric gaming market - and also because almost all of our EU players are located in two time zones. Compared to the North American servers, where there are four time zones to spread out the "peak playing time", the EU has almost all its users logged in at the same time, which leads to very high peak usage.". It's hard to belive for me that those "high peak usage" issues occur between 3 and 6 am my time which is GMT +2. Even then battleground queue can be messed up and last few days there are lag spikes happening in battlegrounds even at that late hours.

Go above them https://www.zenimax.com/about

Mancombe_Nosehair · May 2019

ZOS_RogerJ wrote: »

While we completely understand everyone has their own opinions, thoughts, feelings and even frustrations, we want the forums to be a civil and constructive platform for the game and it's community as a whole. Please remember to keep your posts constructive, on-topic, and civil.

Has the thought ever occurred to you that the reason we are frustrated is that you are treating pc eu as second (or even third) class players, and ignoring our pleas?

Darkstorne · May 2019

ZOS_RogerJ wrote: »

While we completely understand everyone has their own opinions, thoughts, feelings and even frustrations, we want the forums to be a civil and constructive platform for the game and it's community as a whole. Please remember to keep your posts constructive, on-topic, and civil.

@ZOS_RogerJ While we completely understand every community manager has to copy/paste the same posts, comments, rules and even warnings, we want the forums to be a civil and constructive platform for the game and its community as a whole. Please remember to keep your posts informative, on-topic, and aware that your playerbase is requesting information on a game-breaking problem that your team promised to address over a month ago.

Turelus · May 2019

Darkstorne wrote: »

ZOS_RogerJ wrote: »

While we completely understand everyone has their own opinions, thoughts, feelings and even frustrations, we want the forums to be a civil and constructive platform for the game and it's community as a whole. Please remember to keep your posts constructive, on-topic, and civil.

ZOS_RogerJ While we completely understand every community manager has to copy/paste the same posts, comments, rules and even warnings, we want the forums to be a civil and constructive platform for the game and its community as a whole. Please remember to keep your posts informative, on-topic, and aware that your playerbase is requesting information on a game-breaking problem that your team promised to address over a month ago.

Pssst. Mods are not community managers.

jircris11 · May 2019

Tbh I believe it's the data center causing these issues

CaptainKuijt · May 2019

jircris11 wrote: »

Tbh I believe it's the data center causing these issues

If it is, I do believe at least some degree of transparency isn't asking too much. If it's the datacenter, fine, then say so. When they instead lock threads and remove/edit comments, people are bound to get pissed off.

A simple "the datacenter is having problems, we don't know when it will be fixed but we'll keep in touch" would be sufficient. No communication is the worst possible thing to do when you have a mob of angry players.

Ananoriel · May 2019

I was wondering the same thing. I was happy to hear that they were upgrading the servers, finally some improvement. But it didn't make any improvement. We are several months further and the same issues still exist. I was positive about it at the time of the announcement, but at the moment I wonder what they even did to improve it.

adree · May 2019

If they start to blame database then next question: why are u still using their services? Since i cant belive that theres only one company can provide required bandwide the answer - cheaper prices. Then u'll will ask them well i'm paying money so give me quality...
This gonna be a long conversation which will end up with the only conclusion: they dont provide game quality customers expect to recive for their money. Thats why they keep silence. And they will continue this cos they already move to another game to pump out money from next loot boxes.

Wolfpaw · May 2019

adree wrote: »

If they start to blame database then next question: why are u still using their services? Since i cant belive that theres only one company can provide required bandwide the answer - cheaper prices. Then u'll will ask them well i'm paying money so give me quality...
This gonna be a long conversation which will end up with the only conclusion: they dont provide game quality customers expect to recive for their money. Thats why they keep silence. And they will continue this cos they already move to another game to pump out money from next loot boxes.

It's a small fraction going back into ESO in comparison to where it really goes.
https://www.zenimax.com/about