@meaghs, go to help.elderscrollsonline.com, open an email ticket. Look for the appeal a suspension/ban category, and put your information in. They will unblock the ban, but you may need to wait a few days.

Did you send some gold via bank?

Basically, some kind of automated system has banned you, or somebody reported you.

Nopes.. no gold via the bank. I was basically thanking my guildmates for doing an AvA activity tonight and asked them to send some screenshots for our guild web gallery. The biggest upset for me is that they have not said, "We will investigate it". The preform email they sent says I'm permanently banned. I just don't understand how they do that when you are doing something normal in an mmo (a guild leader mailing his guild).

That's a copy and paste reply. The forum is full of them. People get banned, they protest the ban, they all got the same copy and paste reply. The 2nd dispute ticket gets a response, but it takes a few days.

It's weird and broken.

You will get it fixed. The problem is sometimes how long it takes to get resolved.

The bans aren't immediate, by the way (I think they're doing them once a day), so it may be something prior you've done or been reported on which triggered it. I got reported as being a bot. The reason was another player saw me stood in a dungeon and presumed I was a bot -- such is all the Bot Hysteria online, people have just started reporting each other.

@GossiTheDog that's it.. I will no longer report suspected bots if I get this thing overturned. I also didn't realize that you could get put on a ban list for going afk..

That said.. if they aren't immediate and you can get suspended for going afk then i don't know.. As an adult gamer I go afk alot - since I have to get stuff done irl. Still I think it likely it was the mail especially since @Trouvo situation so closely resembles mine. I am betting more guild leaders get banned as well, simply because mailing your guild is a natural thing to do.

yeah, same boat here, and only reply I got back was

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Because of the time this ticket was received and to respect our customers, we wish to not bother them at an untimely hour. In the meantime we will attempt to resolve your problem via email.
However we will be more than glad to call you back upon an immediate response to this email or at a specified time that is best for you

What I'm going to need to do is verify your account, if you can please provide me with the following information we'll take a look in our database and see what's going on with the account suspension.

First and last name
UserID
Email associated with account
Answer to security question
Date of birth

We look forward to hearing back from you soon

so even tho I mailed them 20mins prior to this reply and did not state a time not to call me cuz i dont care when they do just do it, they still chose not to call me...

I hope they don't send me that kind of message.. I would need some kind of hint for the answer to the security question... im an older gamer and my memory isn't so good.. oh btw.. after two and a half hours on hold with support I got disconnected
this is not a good weekend.

Sorry meaghs, really crappy this is happening. Posting in support of restoring our guild leader. hope this issues is solved quickly.

@ZOS_JasonL thank you for the response here. I did file an appeal the way you have said and I have now received what looks like two prefab mails. The first saying only that I was permanently deactivated for violating the Terms of Service and the second saying we[support] will investigate this matter and take appropriate action...To protect individual privacy, we do not disclose the outcome of our investigation.

At the footer of the second it says the status is solved

Question Reference # 140412-041025
Date Created: 04/12/2014 08:34 AM
Date Last Updated: 04/12/2014 12:22 PM
Status: Solved

It's not solved. I am still banned. I responded to the first response via email and I have been on hold for five hours... Should I be reusing the same submission on the support page instead of replying to support via email?

Mailmann wrote: »

GossiTheDog wrote: »

The bans aren't immediate, by the way (I think they're doing them once a day), so it may be something prior you've done or been reported on which triggered it. I got reported as being a bot. The reason was another player saw me stood in a dungeon and presumed I was a bot -- such is all the Bot Hysteria online, people have just started reporting each other.

Wow! I better stop reading books then. That really sucks too... there is some really neat reading material in the game.

There is a difference standing in front of a bookshelf reading, and standing in front of/on top of a boss mob for over half an hour and killing it over and over.

Using a heuristic spam fighting system to alleviate the customer service workload at the cost of customers is disgusting. Obviously implemented as an emergency workaround after launch, because I can't believe anyone would sign off on implementing a system that so greatly inconveniences innocent customers. Even if the false-positive bans are 0.01% that's still too much. You should immediately make a special form on the ban appeal page so these tickets are priority #1, and then re-think the entire auto-banning mechanism.

I'm glad to see that someone got their account fixed, I however am still waiting, and been waiting since Monday. I assume I was banned for sending a guild mate a mail with a 1,500 gold c.o.d and a Redguard motif because he was in Stonefalls and I was in the southern area of Shadowfen and didn't want want to teleport. I guess the thing to take away from this story is never send mail...ever...it's a trap.

meaghs wrote: »

Looks like they've restored my account also! Thank you to the support staff ( @ZOS_JasonL and anyone else) who gave attention to and fixed this.

wtf....seriously? and im still waiting after 15 hrs today and no response at all

Trouvo wrote: »

wtf....seriously? and im still waiting after 15 hrs today and no response at all

@Trouvo are you waiting for a call back? If so try the email procedure that ZOS_JasonL posted as well. I sent in two and responded to all the emails they sent me asking for an appeal. Seeing the mistakes their new anti-spam strategies are causing they are probably now giving these email ban appeals a high priority.

Also keep checking your account. On mine they did not send me a mail saying they made any mistake or anything. I woke up this morning, checked my account and it was fixed. In this case, that was the only response I needed.