suspended for mailing guild?

Trouvo

meaghs wrote: »

Trouvo wrote: »

wtf....seriously? and im still waiting after 15 hrs today and no response at all

@Trouvo are you waiting for a call back? If so try the email procedure that ZOS_JasonL posted as well. I sent in two and responded to all the emails they sent me asking for an appeal. Seeing the mistakes their new anti-spam strategies are causing they are probably now giving these email ban appeals a high priority.

Also keep checking your account. On mine they did not send me a mail saying they made any mistake or anything. I woke up this morning, checked my account and it was fixed. In this case, that was the only response I needed.

Did both and check account every 1hr...

Gavriiil

Hello,

I created a new website for our guild. I would like to inform our members about existing website, unfortunatly I did not found any mechanics to sent guild mail . So I decide to sent message to all members separatly. Subsequently, my account was suspended.
It's been 5 days. I wrote several appeals, the members of our guild written appeal. I replied to the email with label Gold Spammer. Still my account is suspended.

How many hours, days, months, years, I have to wait? It will be my account unbaned?
I have a 3 month subscription, but they are becoming very discouraged.

Thank you for your response.

GossiTheDog

Have you specifically opened a ticket using help.elderscrollsonline.com using the Account suspention appeal category? That is the only support ticket which goes to the right team.

psufan5

I just love how they are no where to be found when stuff like this happens

scruffycavetroll

psufan5 wrote: »

I just love how they are no where to be found when stuff like this happens

there are reasons why i'm not promoting my guild as of yet....this is one of them, the other being, i'm just lazy, but evenso, if i weren't, I don't need the game flagging guild messages whether sending gold or not, as spam.

more basic systems of the game that are broken.

Gavriiil

GossiTheDog wrote: »

Have you specifically opened a ticket using help.elderscrollsonline.com using the Account suspention appeal category? That is the only support ticket which goes to the right team.

Yes, of course, and not only me, but about 10 guys, indicating the incident number. I got only one answer, it must be investigated and I have to be patient. But my patience is almost at an end, how long should I wait? Most annoys me that screwed up the whole experience of the game and I don't know if I feel like it still play.