Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
24+ hours waiting for Customer Support -- Is anyone out there getting call backs?
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Samadhi✭✭✭✭✭
✭✭✭I've moved on to hoping to hear back from them through e-mail now, since at some point my ticket appears to have been moved to that route.
I've received neither call nor e-mail since I responded to the auto-mail stating that a bunch of issues had been fixed."If you want others to be happy, practice compassion. If you want to be happy, practice compassion." -- the 14th Dalai Lama
Wisdom is doing Now that which benefits you later.
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Samadhi✭✭✭✭✭
✭✭✭I'd love to get back into game, but I've been locked out since the access ticked over.
It is rather depressing that the ticket processing is slowed to the point that a simple subscription payment can't be accomplished.
All I want to do is set up my subscription and play.
"If you want others to be happy, practice compassion. If you want to be happy, practice compassion." -- the 14th Dalai Lama
Wisdom is doing Now that which benefits you later.
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AntiParadox✭✭Oh gods, they still haven't gotten you in? I'd have thought the escalation would've helped. That sucks.04/10/14 - Bought digital Imp Edition directly on 3/5/14. Hadn't been able to play since launch.
Finally got a callback email after 62+ hrs. Asked for a refund. Got a 1-day code instead. -_- Heh.
Pending decision: one more chance or go stuff yourselves.0 -
Samadhi✭✭✭✭✭
✭✭✭AntiParadox wrote: »Oh gods, they still haven't gotten you in? I'd have thought the escalation would've helped. That sucks.
Yeah, if I try to log in I just get a notification that my account does not have a subscription, and that I should go renew one.
I've periodically checked the order page to see if it has been fixed to provide the PaySafeCard option, but all that is there is Visa/MasterCard/Amex.
Even if I could borrow someone else's credit card to subscribe, I would still need help from Support to change my account name over to the cardholder name without getting banned.
No options available to me but to wait. No game access until it sorts out.
Meanwhile, my girlfriend's account timer is counting down daily while she waits for me so we can continue questing together."If you want others to be happy, practice compassion. If you want to be happy, practice compassion." -- the 14th Dalai Lama
Wisdom is doing Now that which benefits you later.
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Xen91✭Submit Emails, I usually get a response within 24 hours.
However, I'm sure they're slammed with calls and emails. What can you really expect this early on??Edited by Xen91 on April 10, 2014 11:51PM0