24+ hours waiting for Customer Support -- Is anyone out there getting call backs?

Samadhi

Submitted my ticket yesterday morning, but have yet to hear any word from support.

I'm waiting for someone to help me set up a subscription, because the PaySafeCard option is not showing up for my account. All I want is to get my 90 day subscription set up and get back to playing.
I have a digital edition, so I'm not waiting on a delivery or anything -- just support.

Am I all alone on this? What should I do? =/

Wrekkoning

9 of them done so far. Not one call returned.

CandyNJ

I waited over an hour 2 days so far, nothing. Good luck

nrdw

I'm on the same boat. No answer so far. And I really want to play the game.

Wrekkoning

CandyNJ wrote: »

I waited over an hour 2 days so far, nothing. Good luck

I was on hold while calling them yesterday for 5 hours. I hung up.

Samadhi

How unfortunate.
When I had sought to place my initial preorder, they responded quickly and were polite and helpful.
Now that I want to set up a subscription and play after official release they seem to be understaffed.

Thank you for the input.

gustasonmichaelub17_ESO

________________________________________________________________
An Agent Will Call You Shortly!

Thanks for submitting your question. Your reference code is: 140406-070117.
________________________________________________________________

^ This was Sunday night at 1900hours after I submitted mine.

*Still have the page open for reference, but idk how to post an actual picture of it. (Not very technologically-inclined, I fear)

Mujuro

I put in the request Saturday night, still haven't received a callback.

Samadhi

Mujuro wrote: »

I put in the request Saturday night, still haven't received a callback.

That is discouraging to read.

chenzen

been waiting 2 days have 5 refrence #'s zero call backs with my account frozen due to not being able to set up a sub. This is redic for customer support. Thier motto "WE WON'T BE PASSING OFF YOUR TICKET TO A DWEMER AUTOMATON. REAL, LIVE HUMANS WITH HOPES AND DREAMS OF BECOMING EMPEROR WILL RECEIVE YOUR HELP TICKET. PLEASE BE KIND." Yet nothing, atleast if u have a phone# to call for support and have to wait 4 hrs atleast its done here u have to take there word and assume they will call u back. This feels like Rift all over again. I can get over having to set up a sub and what not but waiting over 2 days with no response to do so when i have 30 days of included time is very upsetting.

Audigy

I got 4 customer support mails today, last one about 90 minutes ago where they promised me to help with the pre order items that are missing. So yes they are working on our problems.

Samadhi

chenzen wrote: »

... I can get over having to set up a sub and what not but waiting over 2 days with no response to do so when i have 30 days of included time is very upsetting.

This is basically my feelings as well.
Except I also feel distressed, because my girl has already registered her subscription and her timer is counting down while she waits on me to be able to continue playing with her again.

Audigy wrote: »

I got 4 customer support mails today, last one about 90 minutes ago where they promised me to help with the pre order items that are missing. So yes they are working on our problems.

Well, at least someone is getting a response.

Mission

I got a pm from on forum moderator the other day saying I was in queue for phone support. Been nearly 24 hours since then with no call.

SMW1980b14a_ESO

Someone needs to explain to the GM/Support people the difference between a mara pledge scroll and the ring itself.

Blank83

They already got your money so they aren't going to call you back. I've sent in 4 and I haven't gotten anything back yet. Not even some automated email that you would expect from most places. They could at least give me a false sense of hope by sending me that.

Vyndetta

Submitted a ticket 4 days ago. Got the initial "give us this info to access the account" an hour after submission, not a word since.
Submitted a call back request 30 hours ago, no call back received as of yet.

This is by far the worst customer service I've ever encountered. They have even surpassed ComEd for poor customer service. (if you have ComEd and have lost power before, you know what I mean...)

chenzen

it is 7PM im on the west coast i am now entering my 3rd day of no response of any kind to my call back not even an automated E-mail to apologizing for not getting to me atleast if i got that i would know that they are working thier call back Q's. Ive worked in my share of call centers my GF currently works for the costco call center i understand when your call Q's get swamped but they always get cleared.This is by far the worst customer care ive seen in awhile there isn't even an offical post to say an offical post will come to address these issues its just sad that i as much as i want to play this game this is slowly eating my excitement i had and turning it into regret of even purchasing the pre-order/deluxe edition and im sure im not alone losing subs by the day just for this non sense

Samadhi

Didn't seem to get a call today.

No idea what my rough place in queue or anything is.

No choice but to wait I guess.

chenzen

I've received an automated E-Mail to my call back request stating and i Quote "We understand some of our customers have experienced issues related to logging into the game, trouble redeeming game keys, a variety of technical issues including error codes, patcher/launcher issues, and setting up subscriptions. We believe that we have resolved these issues and see that you have been able to log into the game." Yet i have not logged in since early release on sunday april 6 2014
nothing was resolved for me This my 3rd day waiting

Samadhi

chenzen wrote: »

I've received an automated E-Mail to my call back request stating and i Quote "We understand some of our customers have experienced issues related to logging into the game, trouble redeeming game keys, a variety of technical issues including error codes, patcher/launcher issues, and setting up subscriptions. We believe that we have resolved these issues and see that you have been able to log into the game." Yet i have not logged in since early release on sunday april 6 2014
nothing was resolved for me This my 3rd day waiting

I received the same e-mail.
I wrote a very detailed explanation of my issue and explained that I still cannot log in to game until I set up a subscription.
I got a reply in less than an hour letting me know my response was forwarded to the appropriate people.

Still waiting on help and a solution.

Samadhi

No further progress today aside from my issue being forwarded.

I hope I can actually get into game before the week is up. All I want to do is subscribe and get playing.
Dx

Tuchaka

nope been waiting over several days to get a response and the call back nope no callback in 2 days

Moobs

6 days for my issue to be rectified, still waiting.

But I've only submitted one ticket. Lots of people are submitting multiple tickets because they think their first one wasn't recieved. This is why the queue is much longer than it should be.

felixgamingx1

@Samadhi google the toll free number.

shadyjane62

I am at 36 hours and holding for a phone call. Have sent numerous e-mails and just 12 minutes ago I got some role playing clown telling me to do all sorts of stupid things to my comp to fix what is clearly ZOS problem. Since so called security patch I have been continously locked out of my account due to ISP address change. They send me a code ten times now I have done this and the codes never work. Now my husband is having same problem. We have two Imp Eds and signed up for 180 sub that has been dumped for a 1 mos just to be able to use the 30 days. that is if I can get this constant query for login and actually get into game.

Samadhi

felixgamingx1 wrote: »

@Samadhi google the toll free number.

Thank you for this, I will have to see if I can get through.

Tightywhites

I am at 5 days here and counting. I can only play the prison level again and again. They should rename it the Elder Scrolls Groundhog Day Online.

CandyNJ

I Have left a callback number and emailed about 5 times, without ANY automated reply whatsoever or call

Samadhi

I hope that I am able to get a hold of someone or receive contact back today.

Still no updates since my ticket was forwarded to "the appropriate people."

scruffycavetroll

NOPE.

put in for a call on saturday, got an email later in the day.

called gamestop, they gave me zenimax's #. gonna call them later.

AntiParadox

*points down at signature* All I've gotten since Sunday is a bunch of calls from a "breather" with a Texas area-code. Ick.