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That helped nothing. What you should have told me is, that IF I had made the account before the Free Play, like I had, I can not use it.
I intend to buy the game again, so I already made an account, but with free-play I could start earlier then I had planned, but clearly you dont want me to do that.
I cant see anywhere that it will only work with an account made DURING the Free Play, but that is how its working.
I would have guessed you should know that.
I can't get that free play link to work. I tried to help set up an account for my sister and all I get is the 404 error on 3 different browsers. The account has been activated from the email and I can sign in on the website, but if I try to sign in on the client it says Login failed. When I click play free on the website it says this:
So, I was able to make an account and got it to work by signing out clicking on the Game tab(next to account store forum support) at the top left corner of the screen then clicking free play on the top right corner of the screen, making a new account from that sign up page.