The Elder Scrolls Online

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Main story quest bugged, NPC's are not responding. Manual reset required. *SOLVED*

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patrikblb16_ESO
patrikblb16_ESO
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I requested to be called, and around 2 hours later a woman named "Joanna?" called me and solved my issue by abandoning my mainstory quest for me. She's my heroine. :)

THE QUEST HAVE TO BE RESET MANUALLY SERVERSIDE, YOU CANNOT ABANDON MAINSTORY QUEST, WICH IS A DESIGNCHOICE BY...*DRUMS* YOU!

Now go over to the phone and call one of the server admins and tell him/her to manually reset my quest.

Question Reference # 140404-025483



So I did a quest in Harborage, and I got an invite for a dungeon while I was watching some "scene" where the NPC's was talking, I traveled to the dungeon thinking I would continue doing this quest later. But when I came back the NPC's are stuck completly unresponsive. Logged out - didnt help, went offline ~3 hours - didnt help, leveled up - didnt help, asked for help from Zenimax Support - didnt help only got some stupid generic answer that I should stay and watch the scene before leaving, duh...
And another dude from support gave the brilliant reply that I should abandon the quest and take it again...Since when can you abandon a main story quest??

Been waiting for days to get this resolved, and the support are increadibly slow to respond, and once the do respond it's something that wont help me at all, you could aswell have told me to stand on one leg and bark like a dog...
Shouldnt the support dudes and dudettes have some kind of basic knowledge about the game?
Any ape can copy/paste from a FAQ to the customers, and once they get a more tricky issue wich requires a simple reset of a quest the ticket have to be escalated. Dont you trust your own support enough to let anyone reset things like this?

Had to vent abit.

Edited by patrikblb16_ESO on April 7, 2014 3:16PM
  • patrikblb16_ESO
    patrikblb16_ESO
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    I'll update this once again, it still havent been reset from Zenimax side wich is the only way to resolve this issue. The last reply from the support took me back to step 1 as they repeated their first reply saying I should abandon the quest, and try to relog...
    What kind of support is this??


    If someone from Zenimax with a brain reads this:
    THE QUEST HAVE TO BE RESET MANUALLY SERVERSIDE, YOU CANNOT ABANDON MAINSTORY QUEST, WICH IS A DESIGNCHOICE BY...*DRUMS* YOU!

    Now go over to the phone and call one of the server admins and tell him/her to manually reset my quest.

    Question Reference # 140404-025483
    Edited by patrikblb16_ESO on April 7, 2014 8:15AM
  • patrikblb16_ESO
    patrikblb16_ESO
    ✭✭✭
    BUMP

    This needs attention now, been waiting days and I wont accept anymore waiting...
    Edited by patrikblb16_ESO on April 7, 2014 8:13AM
  • patrikblb16_ESO
    patrikblb16_ESO
    ✭✭✭
    BUMP

    This needs attention now, been waiting days and I wont accept anymore waiting...
    Edited by patrikblb16_ESO on April 7, 2014 8:13AM
  • tadowns_ESO
    tadowns_ESO
    ✭
    My main story (pick a companion to die @ Harborage) never updated after the NPCs telling me its a hard decision. I have no Main Quest anymore. STUCK. STUCK. STUCK.

    140407-011216 ref
  • Vlas
    Vlas
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    Going to have to wait until maint man... it is terrible and stupid, but that is what it is. I would have liked them to reboot at least on Sunday, but Im sure you can thank all the complainers on us missing out on that opportunity.
  • Vlas
    Vlas
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    @ZOS_JordanH can you help us with this, I have searched the forums and have not seen any acknowledgement of this bug. I saw that you helped others with the Coldharbor quest, and this one is much worse as we cannot advance to VP content.
  • Olzrit
    Olzrit
    Soul Shriven
    What the hell are doing the technical support? Plz make a reboot, or apply a patch quickly... Many players are ...... because they are waiting you.

    THE PROGRESSION IS STUCK FOR MANY PLAYERS !
    So work faster and have nice day.

    Plz dont be bad support.
  • Vlas
    Vlas
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    Picture of the issue showing that I cannot talk to them.

    xSQtJMx.jpg
  • Olzrit
    Olzrit
    Soul Shriven
    Can the support tell us something or just let us think that we can now forget to play to your game?
  • joejccva71b14_ESO
    joejccva71b14_ESO
    ✭✭
    I'm also on the main quest (level 43 one) where I have to find an npc named Valum Galerion (spelling?), and the quest says to find him in the capitol city which I figured was Daggerfall since my faction is DC. He's not there though. He's not in the mage guild either. I happened to use the wayshrine to Wayrest just to check and sure enough he was like right outside the Wayshrine there but I can't talk to him.

    He has a quest icon over his head but I cannot click on him or talk to him at all. I've relogged so many times. I can't abandon the quest because it's a main story quest.

    I cannot progress my main storyline.
  • Olzrit
    Olzrit
    Soul Shriven
    joejccva71b14_ESO wrote: »
    I'm also on the main quest (level 43 one) where I have to find an npc named Valum Galerion (spelling?), and the quest says to find him in the capitol city which I figured was Daggerfall since my faction is DC. He's not there though. He's not in the mage guild either. I happened to use the wayshrine to Wayrest just to check and sure enough he was like right outside the Wayshrine there but I can't talk to him.

    He has a quest icon over his head but I cannot click on him or talk to him at all. I've relogged so many times. I can't abandon the quest because it's a main story quest.

    I cannot progress my main storyline.

    Hi dude. Yes, you are stuck on your main quest like many players ....
    Just have to wait that zenimax doing something.
    We cant go in veteran's zones for continue....

  • patrikblb16_ESO
    patrikblb16_ESO
    ✭✭✭

    I requested to be called, and around 2 hours later a girl named Joanna called me and solved my issue by abandoning my mainstory quest for me. She's my heroine. :)

    But I still wonder why the support reading the e-mails have such a hard time to help players?

    For anyone running into a bug wich aint resolved by restarting client I would recommend requesting to be called, they can atleast do something and it doesnt take long time for them to do it either, took me 2 minutes of talk before it was solved. Compared to the 8 e-mails back and forth (counting both mine and ZOS) on the same ticket number without a solution.
  • tadowns_ESO
    tadowns_ESO
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    patrikblb16_ESO wrote: »
    I requested to be called,

    Where do you do this at? In game or here on site?
  • patrikblb16_ESO
    patrikblb16_ESO
    ✭✭✭
    tadowns_ESO wrote: »
    patrikblb16_ESO wrote: »
    I requested to be called,

    Where do you do this at? In game or here on site?

    Abit late sorry, I play from Europe so my link is this:
    https://help.elderscrollsonline.com/app/home?region=UK

    Then select "Phone" on the right side of the screen.
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