Maintenance for the week of February 23:
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· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Customer Service Fixed the Issue.
MaximumCat
✭✭
Update:
After waiting a while, unsure of whether Zenimax would allow for people to use the game-time card method and still receive their included 30 days from client purchase before paying for a game card, a service representative has fixed the issue for me.
The main reason I was concerned/upset, was because there was no indication that Zenimax was willing to allow for the type of payment I am comfortable with.
Issue resolved. It was not fun during the process of trying to find out what their position on this issue truly is, but in the end, they fixed it.
And so, I get back into the game, and the community will not hear from me again, except about in-game topics, whenever they come up.
-Max
Paid $60 for ESO.
Was promised 30 days game time.
Must now enter into recurring sub/pay to receive my 30 days of game time, which I ALREADY PAID FOR?
NOT OK.
Everquest and WoW did not require anything of the sort.
I love this game, but I refuse to be manipulated in this way.
Fix it, Zenimax. Don't make this mistake and drive away a large portion of your player base. We are not cell-phone customers who have failed to pay a bill. We bought your product, and want what we paid for.
Edited by MaximumCat on April 8, 2014 10:16PM After waiting a while, unsure of whether Zenimax would allow for people to use the game-time card method and still receive their included 30 days from client purchase before paying for a game card, a service representative has fixed the issue for me.
The main reason I was concerned/upset, was because there was no indication that Zenimax was willing to allow for the type of payment I am comfortable with.
Issue resolved. It was not fun during the process of trying to find out what their position on this issue truly is, but in the end, they fixed it.
And so, I get back into the game, and the community will not hear from me again, except about in-game topics, whenever they come up.
-Max
Paid $60 for ESO.
Was promised 30 days game time.
Must now enter into recurring sub/pay to receive my 30 days of game time, which I ALREADY PAID FOR?
NOT OK.
Everquest and WoW did not require anything of the sort.
I love this game, but I refuse to be manipulated in this way.
Fix it, Zenimax. Don't make this mistake and drive away a large portion of your player base. We are not cell-phone customers who have failed to pay a bill. We bought your product, and want what we paid for.
We have contacted our Customer support team to help you solve your issue.
4
-
MaximumCat✭✭"We have contacted our Customer support team to help you solve your issue."
If that is really the case, and I will not be simply handed a catch-all, copy/paste "solution" by a bot or a person who has no time for any real communication, then I look forward to hearing from Zenimax, and finding a solution to the problem which, if not fixed, will prevent me, out of principle, from ever playing this game which I love.
If this is just a move to try to calm me down, and Zenimax intends to blow me off without any meaningful action, I will be demanding a refund and raising hell on the net about this until I receive one.Edited by MaximumCat on April 8, 2014 3:12PM1 -
Hyperventilate✭✭✭You are not actually being charged. You are welcome to choose a subscription plan and then cancel the plan. Also, per Jessica...
"
ZOS_JessicaFolsom wrote: »
Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.
Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.
[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.
Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.
We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.
If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.
Game Time Cards [via Retailer]
GiroPay
iDeal
Paysafe Card
WebMoney"
Contact support if you want to bypass it entirely.1 -
Mopar63✭✭✭MaximumCat wrote: »Paid $60 for ESO.
Everquest and WoW did not require anything of the sort.
I love this game, but I refuse to be manipulated in this way.
Fix it, Zenimax. Don't make this mistake and drive away a large portion of your player base. We are not cell-phone customers who have failed to pay a bill. We bought your product, and want what we paid for.
UUUHHH, sorry yes they did. Both required a credit card be entered, in fact they did this without any other options like PayPal and such. They did authorize the card as well, though in fairness they only did it for a single dollar.
I am seriously amazed at how many people forgot how this worked when MMOs first came out. This is NOT a big deal and if you do not have a way to pay for the account why did you buy the game. Seriously folks if a $15 authorization is hurting you financially then buy a game for $60 or MORE and then KNOW you would have to pay $15 a month for the game was fiscally irresponsible.
Again I sympathies if you are unable to play for whatever reason but this crying like a 4 year old because you had to share your candy is NUTS!
True honor need not be named1 -
MaximumCat✭✭This is a matter of principle. And no, Blizzard and Verant (WoW and EQ) did not require entry of credit card details, nor a pre-authorization in order to utilize the 30 days included with those games, respectively. I was there at launch for both games, and played them for years via subscription.
I have no issue with paying monthly for an MMO I like. I've done it every single year since EQ launched. "Sharing my candy" is not a problem, and you are completely missing the point.
I am opposed to the unethical way Zenimax is trying to force more subscriptions out of the game's player-base prior to everyone deciding whether or not they will actually continue playing once the 30 days they have paid for are up, and refuse to give in.1 -
Enimus✭I dont see this as a mayor problem. It seems most people have the same attitude as you do, which is " I payed for this game, and it isn't working as I expect it to "
Well, damn. It is working. And you get 30 days of free gameplay. Just choose a recurring subscription, and cancel it before they charge you a new month. It's not a problem at all. Most on these forums should calm their thongs down.
Edited by Enimus on April 8, 2014 4:07PM0 -
MaximumCat✭✭I dont see this as a mayor problem. It seems most people have the same attitude as you do, which is " I payed for this game, and it isn't working as I expect it to "
Well, damn. It is working. And you get 30 days of free gameplay. Just choose a recurring subscription, and cancel it before they charge you a new month. It's not a problem at all. Most on these forums should calm their thongs down.
The game itself is working as I expected, and in some cases even better than I expected. That is not my issue.
It's a matter of principle. I don't subscribe to games via automatic payments any more. I paid a lot of extra money to Blizzard and Verant/Sony for WoW and EQ during months when I was not playing, because I was busy with work and forgot to cancel my sub. during those times.
I am also not able to purchase a game-time card because they are not available, and, even if I were able to... it's paying for 30 more days before I am able to use the 30 days I have already paid for.
My thong shall not calm until it is sated.Edited by MaximumCat on April 8, 2014 5:07PM0 -
Fenbrae✭✭✭horize the card as well, though in fairness they only did it for a single dollar.
I am seriously amazed at how many people forgot how this worked when MMOs first came out. This is NOT a big deal and if you do not have a way to pay for the account why did you buy the game. Seriously folks if a $15 authorization is hurting you financially then buy a game for $60 or MORE and then KNOW you would have to pay $15 a month for the game was fiscally irresponsible.
This is what always baffles me. People buy a $60-$80 game but then they get mad about a subscription fee.
If you can't pay a subscription fee, you shouldn't have bought the game and you shouldn't be an MMO gamer. You should be playing free games like PopCap.
Currently playing:
Swims-In-Sap - CP200+ - Argonian Templar
I like my healing like i like my characters: generic2 -
Except there are people who do not use any sort of Credit Card/Debit card let alone have a bank account or participate in banking, I know I don't. Game Time Cards would be an option if they existed because as it stands the only way to get on in North America is to order it from the UK. However I have confirmed if you want your money back for the original purchase because there are no game time cards available so anyone who was planning on using that option cannot play through no fault of their own. Instead of making the players send a ticket and then waiting hours to days for a response would be to just fix the situation and let people use their time without forcing us into a reoccuring subscription.Hyperventilate wrote: »You are not actually being charged. You are welcome to choose a subscription plan and then cancel the plan. Also, per Jessica...
"
ZOS_JessicaFolsom wrote: »
Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.
Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.
[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.
Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.
We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.
If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.
Game Time Cards [via Retailer]
GiroPay
iDeal
Paysafe Card
WebMoney"
Contact support if you want to bypass it entirely.
Einharjar
Die Before Us, One and All!0 -
awkwarrd✭✭✭Another one of these threads..
The game requires a subscription to play after the 30 free days.. big deal..
You people who keep making these dumb threads do realize you can just cancel the subscription right after you make it yea?
And if you have any problems after that, you can just talk to your bank.
What's dumb is complaining in this way, you knew the game requires a subscription, you knew at some point you would need to add one, you must know that you can cancel a subscription whenever you want..
Seriously.. the stupidity in people who claim to "love this game" but fret over adding a subscription, it's like children everywhere pretending to be adults.0 -
cheeser123✭✭✭Hyperventilate wrote: »You are not actually being charged.
For some types of accounts, this kind of hold is equivalent to being charged, because it authorizes the entire amount and doesn't clear immediately.Hyperventilate wrote: »Game Time Cards [via Retailer]
These are not even available yet...Hyperventilate wrote: »Contact support if you want to bypass it entirely.
HAHAHAHA good luck with that.
People are on hold for hours, requests for call-backs are "one hour or more" which for many people is never, and emails get a form response that simply says "solved" without solving anything! "Your time sensitive issue is important to us, so please contact us so we can fail to respond in a timely fashion."0 -
I am amazed by the amount of people who keep replying to these threads that you are not forced to pay for an additional month before you can get your 30 days "free" time, while this IS the case with half of the payment options! Just because it's not like that for you because YOU pay with a creditcard, that doesn't mean it's the same for other people who want to use another option!
Where I'm from it's very unusual to pay with a credit card, most people don't have them. I want to pay with iDeal, and guess what:
"Players using Webmoney, ideal, PaySafeCard, or Giropay to set up their subscription plan will see the entire charge applied against their account immediately and the acquired game time will be activated after the initial 30 Days of free game time has run out."
So there, I AM forced to buy an additional month immediately if I want to use my 30 free days.Edited by Finlorfin on April 8, 2014 4:47PM2 -
All I read was " it was easy for me, shut up and do what you are told and don't ask question, they will inform us when we need to know.Another one of these threads..
The game requires a subscription to play after the 30 free days.. big deal..
You people who keep making these dumb threads do realize you can just cancel the subscription right after you make it yea?
And if you have any problems after that, you can just talk to your bank.
What's dumb is complaining in this way, you knew the game requires a subscription, you knew at some point you would need to add one, you must know that you can cancel a subscription whenever you want..
Seriously.. the stupidity in people who claim to "love this game" but fret over adding a subscription, it's like children everywhere pretending to be adults.
Edited by ZOS_TristanK on April 9, 2014 4:36AMEinharjar
Die Before Us, One and All!1 -
Hyperventilate✭✭✭Nobody read the rest of my comment.
If you contact support, they'll bypass all of this for you. You don't need a credit card.
Sometimes, reading comprehension is the win.1 -
MaximumCat✭✭Another one of these threads..
The game requires a subscription to play after the 30 free days.. big deal..
You people who keep making these dumb threads do realize you can just cancel the subscription right after you make it yea?
And if you have any problems after that, you can just talk to your bank.
What's dumb is complaining in this way, you knew the game requires a subscription, you knew at some point you would need to add one, you must know that you can cancel a subscription whenever you want..
Seriously.. the stupidity in people who claim to "love this game" but fret over adding a subscription, it's like children everywhere pretending to be adults.
By the same token, there are people like you, who seem not to have read a single word I wrote.
I have played subscription-based MMO games for well over a decade, and have no problem with paying in that regard.
What I DO have a problem with - is being required to pay in advance for the second month via a game card, or pre-subscribe for the second month via credit card BEFORE my 30 days I PAID for are up.
Read what I wrote before you respond and make accusations of stupidity/childishness while revealing it in your own actions.1 -
MaximumCat✭✭MaximumCat wrote: »Paid $60 for ESO.
Everquest and WoW did not require anything of the sort.
I love this game, but I refuse to be manipulated in this way.
Fix it, Zenimax. Don't make this mistake and drive away a large portion of your player base. We are not cell-phone customers who have failed to pay a bill. We bought your product, and want what we paid for.
UUUHHH, sorry yes they did. Both required a credit card be entered, in fact they did this without any other options like PayPal and such. They did authorize the card as well, though in fairness they only did it for a single dollar.
Incorrect. I was there for the launch of WoW and EQ. Neither required a sub. until your 30 days of included time were up. After that, of course they required them. If they had required the same thing ESO is trying to require, then I would have raised hell over it back during both of those launches, respectively.
Don't just assume that because a couple of other, far-less-successful MMOs in the past have done so (which I avoided like the plague), that Blizzard and Verant did these things.
0 -
Ok now what about the people who have done that.....days ago.....with no response...Hyperventilate wrote: »Nobody read the rest of my comment.
If you contact support, they'll bypass all of this for you. You don't need a credit card.
Sometimes, reading comprehension is the win.
Einharjar
Die Before Us, One and All!1 -
RORYREVOLUTIONSoul ShrivenHyperventilate wrote: »Nobody read the rest of my comment.
If you contact support, they'll bypass all of this for you. You don't need a credit card.
Sometimes, reading comprehension is the win.
I have sent multiple emails about it for the past few days and no response.
Edited by ZOS_JuhoJ on April 9, 2014 4:32AM1 -
nzblustone✭✭Whether those ancient MMOs required a credit card to start your 30 days when they launched is irrelevant, if you bought them today and tried to start the included 30 days you would need to enter payment information or a time card code.
It is how subscription MMOs work. And it is not difficult to cancel the payment straight away (the pending authorisation may linger but will eventually go away). I set up subs for my wife and I then cancelled them because we will play via time cards which we haven't bought yet (I refuse to sub in Euros due to the exchange rate to NZ$). Easy peasy.Founder of Imperial Traders Guild [NA] [PC-mac] • Guild Website • ESO Forum Thread
Auron Lightblaze [Templar Heals] • Auron-khul [DK Tank] • Auronair [Sorc DPS] • Auronkha [NB DPS] • Brother Auron [Warden TBD]0 -
Actually, my friend bought a 60 day prepaid code from GAME store, it was emailed to him.
http://www.game.co.uk/en/the-elder-scrolls-online-60-days-pre-paid-time-card-289136?pageSize=20&searchTerm=elder scrolls online&catGroupId=
which you can buy at their birck and mortar storesEdited by Mindrustia on April 8, 2014 9:36PM0 -
cheeser123✭✭✭Hyperventilate wrote: »Nobody read the rest of my comment.
If you contact support, they'll bypass all of this for you. You don't need a credit card.
Sometimes, reading comprehension is the win.
Not only did I read it, I responded to it by laughing in your face. Maybe you need to read more. Customer service responses are days late or nonexistent for most of us. This is not an option you should be waving around like its a panacea. Tsk tsk.0