The Elder Scrolls Online

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Instant crash on my Mac [Workaround]

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  • tallscot
    tallscot
    ✭
    I bought this game for the first time, last week, for my 2013 Mac Pro with dual 700 GPU. It crashed on me on launch and the tech support system is horrific. I experienced the same problem where I needed a Game Consultant report to create a ticket, but Game Consultant doesn't work on the Mac. There is no email address for the company, no phone number.

    I finally copied and pasted the OS X crash report into a text file and named it myreport.txt and uploaded that to create a ticket. After no response in 24 hours, I ended up Tweeting my experience and tagging Bethesda and Apple. Someone immediately responded to that and confirmed my ticket was active and that someone would contact me.

    About 12 hours later, I received a response on my ticket. It was the "HOW TO TROUBLE SHOOT YOUR WINDOWS PC" response! LOL. Wow! I actually made three comments on my ticket about my Mac and the issue I was having with my Mac and after a couple days, they give me the standard PC troubleshooting copy/paste.

    I replied to give me a FULL REFUND and proceeded to tell the world my experience with ESO on the Mac.

    I bought it on the Playstation Store and I've been playing it for a few days on my PS4. This leads me to a question – if they finally pull their head out of their a** and do basic quality control for the Mac and get it to work, will I be able to use the same account/character on my Mac as my PS4? If so, should I expect better performance on an 8-core Dual 700 than a PS4, or worse?

    I'm enjoying the game a lot, so far. Last MMORPG I played was WoW, and this kicks the crap out of it. :)

    Cheers, everyone.
    North America - PS4
  • tallscot
    tallscot
    ✭
    Oh yeah, if I can't launch the game, how do I patch/update it? My launcher is working and it's loading the news, etc. Are updates done in the game that won't launch?

    Thanks!
    North America - PS4
  • tallscot
    tallscot
    ✭
    Another note – the Mac Installer doesn't download when the app is in the background or the Mac's screen saver is on. It gives you the download speed in the installer and if you bring any other app to the foreground, the speed of the download slows down to a crawl. I literally had to bring the installer to the foreground and then walk away from the Mac.

    So add that to the bug list for this 4-year old app.
    North America - PS4
  • Wodinn
    Wodinn
    ✭✭✭
    Don't know what happened. My usertext file is gone. I don't know what to do.
  • Wodinn
    Wodinn
    ✭✭✭
    Wodinn wrote: »
    Don't know what happened. My usertext file is gone. I don't know what to do.

    wow, I've no idea how this reply ended up on this thread. oops?
  • Wodinn
    Wodinn
    ✭✭✭
    It's not working. I don't know what happened but my Usertext file is gone.
  • baconCheeseFry
    baconCheeseFry
    Soul Shriven
    Wodinn wrote: »
    It's not working. I don't know what happened but my Usertext file is gone.

    I just installed ESO for the first time. Here is what I found: The UserSettings.txt did not exist for me. Apparently a fresh install crashes before that file is created. I followed the Xcode/instruments steps (xcode> open developer tool> instruments; then instruments>preferences). This allowed the game to run. Then Close the game and the UserSettings.txt will now be present and can be modified as noted in this thread.
    Edited by baconCheeseFry on August 12, 2018 9:54PM
  • Thoros
    Thoros
    Soul Shriven
    This worked for me. Fresh install of ESO resulted in instant crash.

    I didn't even have a UserSettings.txt file in my ESO folder. I was able to create one via Windows (bootcamp) on my Mac. Editing the text as suggested worked for me. Didn't have to mess with Xcode.

    You're a life saver for this thread. Thanks so much.
  • sphane
    sphane
    ✭✭✭
    Damn, this is still a thing for month now and ZOS dont care and didn't even comment on this.

    @ZOS_GinaBruno
    Edited by sphane on August 21, 2018 12:39AM
  • Wodinn
    Wodinn
    ✭✭✭
    sphane wrote: »
    Damn, this is still a thing for month now and ZOS dont care and didn't even comment on this.

    @ZOS_GinaBruno

    This has been my exact thought through the last 3 updates. I mean, I think they commented, but just the one time. And it was not helpful whatsoever. It took people here in the damn forums to come up with two solutions for our problems.
    Incredibly discouraging.

    @ZOS_GinaBruno
  • Glycer
    Glycer
    ✭✭
    As always, ZOS support is a joke, @ZOS_GinaBruno.

    Thank you all for the time spent researching, it allowed me to be playing ESO within 30 minutes of finding out it didn't work.

    My problem was:

    ESO would "quit unexpectedly" right after launch on my Macbook Pro 2018.

    Solution was:

    Asked a friend for a UserSettings.txt and changed

    SET MaxCoresToUse.4 "-1"

    to

    SET MaxCoresToUse.4 "6"

    Game started working immediately.

    How is this bug still here 3 content patches later?
    PK'ing since Pong.
    Founder of Inside Trade.
    Developer at PlayerGadget.
  • Rowjoh
    Rowjoh
    ✭✭✭✭✭
    ✭
    There's a whole host of other mac related bugs since Summerset and subsequent patches that also haven't even been acknowledged let alone fixed.

    some of the more annoying ones are:

    Skill progression trees not updating properly so have to reload UI to correct.

    Some add ons not working properly or at all - worse case is Skyshards where the icons are missing completely.

    Costumes and gear not displaying properly.

    I'm assuming only a relatively small number of mac users have suffered the instant crash issue and other post Summerset problems and as such its not worth ZoS looking into them.





  • Araquiel
    Araquiel
    ✭✭✭
    Mac user here, getting all of these exact same issues on Mac although more since the Murkmire update - I had no problems running Summerset at all except for the need to do that frame rate issue work-around. My performance degraded significantly after Murkmire, the game will no longer open in fullscreen, and it crashes every time I exit. This isn't just me, it's happening to every single Mac user who plays.

    I've played since beta (Mara group) and have been a subscriber since launch. Even in beta I didn't have half the problems I do since Murkmire. I love this game, but honestly can't recommend it to any of my fellow Mac users who ask because they'll get frustrated and bug off. It's extremely frustrating.
  • Rowjoh
    Rowjoh
    ✭✭✭✭✭
    ✭
    yes, add exit crash to the list of Mac problems.

    Also temporary but regular game jerkiness and freeze especially in Cyrodiil.
  • BmcD73
    BmcD73
    ✭✭✭
    I didn't even have a user setting.txt file so I had to create it. I found someone on the forums that had one but the setting in the workaround didn't exist. So I added it. I have 6 cores. Here is the text in the user settings I used. It now works.
    SET GamepadPreferredEnabled "0"
    SET MouseRawInput "1"
    SET MouseSensitivityFirstPerson "0.50000000"
    SET MouseSensitivityThirdPerson "1.00999999"
    SET MouseSmoothing "0"
    SET InvertMouseWheel "1"
    SET InvertMouseY "1"
    SET InvertMouseX "1"
    SET SHOW_ADDITIONAL_ALLY_EFFECTS "0"
    SET HDR_BRIGHTNESS "0.50000000"
    SET DistantFoliageEnabled "1"
    SET PFX_SUPPRESS_DISTANCE_v2 "50.00000000"
    SET PFX_GLOBAL_MAXIMUM "1024"
    SET MULTI_GPU_CHECK "1"
    SET CachedRLREnabled "0"
    SET CachedReflectionResolution "0"
    SET CachedShadowFiltering "4"
    SET ScreenshotFormat.2 "PNG"
    SET PregameScreenAdjustEnabled "0"
    SET PregameGammaCheckEnabled "0"
    SET HardwareCheckEnabled.3 "0"
    SET SUB_SAMPLING "2"
    SET REFLECTION_QUALITY_v3 "0"
    SET PARTICLE_DENSITY "2"
    SET HIGH_RESOLUTION_SHADOWS "1"
    SET SHADOWS "3"
    SET GAMMA_ADJUSTMENT "105"
    SET VIEW_DISTANCE "1.00000000"
    SET GPUSmoothingFrames "10"
    SET MIP_LOAD_SKIP_LEVELS "0"
    SET RAIN_WETNESS "1"
    SET LENS_FLARE "1"
    SET GOD_RAYS_v2 "1"
    SET ANTI_ALIASING_v2 "1"
    SET AMBIENT_OCCLUSION_TYPE "0"
    SET COLOR_GRADING_v1 "0"
    SET BLOOM "1"
    SET DEPTH_OF_FIELD "1"
    SET TONE_MAPPING "1"
    SET COLOR_CORRECTION "1"
    SET SOFT_ALPHA "1"
    SET DISTORTION "1"
    SET CHARACTER_LIGHTING "1"
    SET DIFFUSE_2_MAPS "1"
    SET DETAIL_MAPS "1"
    SET NORMAL_MAPS "1"
    SET SPECULAR_MAPS "1"
    SET CLUTTER_2D "1"
    SET SIMPLE_SHADERS "0"
    SET WATER_FOAM "1"
    SET VSYNC_INTERVAL "1"
    SET VSYNC "1"
    SET MAX_ANISOTROPY "2"
    SET PreferMaximizedWindow "1"
    SET PreferExclusiveFullscreen "0"
    SET FULLSCREEN_v5 "1"
    SET ACTIVE_DISPLAY "0"
    SET FullscreenHeight "1050"
    SET FullscreenWidth "1650"
    SET WindowedHeight "1138"
    SET WindowedWidth "1920"
    SET ForceDisablePSFreeTrial "0"
    SET UIErrorShowMoreInfo "0"
    SET ProfileControlCreation "0"
    SET SharedCacheVODepotFilename ""
    SET SharedCacheGameDepotFilename ""
    SET SharedCacheDepotFilename ""
    SET InstallHome ""
    SET SharedCache ""
    SET IgnorePatcherLanguageSetting "0"
    SET ScreenShakeMagnitude "1.00000000"
    SET HighestChapterOpeningCinematicSeen "1"
    SET ChapterUpgradeSeenVersion "-1"
    SET HousingEditorSurfaceDragEnabled "1"
    SET CONSOLE_ENHANCED_RENDER_QUALITY "0"
    SET ShowPetsAtCharacterSelect.2 "1"
    SET TrialAccountType3SeenVersion "0"
    SET TrialAccountType2SeenVersion "0"
    SET TrialAccountType1SeenVersion "0"
    SET ScrollingCombatTextIncomingPetDoTEnabled "0"
    SET ScrollingCombatTextIncomingPetDamageEnabled "0"
    SET ScrollingCombatTextIncomingPointGainsEnabled "1"
    SET ScrollingCombatTextIncomingStatusEffectsEnabled "1"
    SET ScrollingCombatTextIncomingHoTEnabled "1"
    SET ScrollingCombatTextIncomingHealingEnabled "1"
    SET ScrollingCombatTextIncomingDoTEnabled "1"
    SET ScrollingCombatTextIncomingDamageEnabled "1"
    SET ScrollingCombatTextIncomingEnabled "1"
    SET ScrollingCombatTextOutgoingPetHoTEnabled "0"
    SET ScrollingCombatTextOutgoingPetHealingEnabled "0"
    SET ScrollingCombatTextOutgoingPetDoTEnabled "0"
    SET ScrollingCombatTextOutgoingPetDamageEnabled "0"
    SET ScrollingCombatTextOutgoingStatusEffectsEnabled "1"
    SET ScrollingCombatTextOutgoingHoTEnabled "1"
    SET ScrollingCombatTextOutgoingHealingEnabled "1"
    SET ScrollingCombatTextOutgoingDoTEnabled "1"
    SET ScrollingCombatTextOutgoingDamageEnabled "1"
    SET ScrollingCombatTextOutgoingEnabled "1"
    SET ScrollingCombatTextEnabled "0"
    SET SiegeCameraChoice "0"
    SET IsServerSelected "1"
    SET SelectedServer "0"
    SET OverscanHeightAdjustment "0"
    SET OverscanWidthAdjustment "0"
    SET OverscanYOffset "0"
    SET OverscanXOffset "0"
    SET CharacterSelectForceAllCharacterPreloads "0"
    SET PlayerStandInsMaxPerFrame "8"
    SET PlayerStandInsEnabled.2 "1"
    SET FOVChangesAllowed "1"
    SET AgreedToPEGI "1"
    SET FootInverseKineticsEnabled.2 "0"
    SET GamepadSensitivityFirstPerson.2 "0.72000003"
    SET GamepadSensitivityThirdPerson.2 "0.85000002"
    SET GamepadInvertX "0"
    SET GamepadInvertY "0"
    SET GamepadVibrationEnabled "1"
    SET SOUND_ENABLED "1"
    SET FOOTSTEPS_VOLUME "70.00000000"
    SET FOOTSTEPS_ENABLED "1"
    SET SPEAKER_SETUP "0"
    SET VOICE_CHAT_VOLUME "65.00000000"
    SET BACKGROUND_AUDIO "0"
    SET VO_VOLUME "70.00000000"
    SET VO_ENABLED "1"
    SET UI_VOLUME "70.00000000"
    SET UI_ENABLED "1"
    SET AMBIENT_VOLUME "70.00000000"
    SET AMBIENT_ENABLED "1"
    SET SFX_VOLUME "70.00000000"
    SET SFX_ENABLED "1"
    SET MUSIC_VOLUME "70.00000000"
    SET MUSIC_ENABLED "0"
    SET AUDIO_VOLUME "100.00000000"
    SET AUDIO_ENABLED "1"
    SET Language.2 "en"
    SET GraphicsDriver.7 "Vulkan"
    SET PatchDataPath "game:/GameData/"
    SET CacheDataPath "machine:/Cache/"
    SET ViewedAddOnEULAVersion "5"
    SET AcceptedAddOnEULAVersion "5"
    SET AcceptedNDAVersion "-1"
    SET AcceptedCodeOfConductVersion "1"
    SET AcceptedPrivacyPolicyVersion "7"
    SET AcceptedTOSVersion "2"
    SET AcceptedEULAVersion "3"
    SET DirectionalDamageIndictorVisibleInThirdPerson "0"
    SET CameraFramingTransitionEnabled "1"
    SET SkipPregameVideos "1"
    SET HasPlayedPregameVideo "1"
    SET AssassinationKillCamera "1"
    SET MinFrameTime.2 "0.01000000"
    SET ParticlesEnabled "1"
    SET MaxCoresToUse.4 "6"
    SET RequestedNumJobThreads "-1"
    SET RequestedNumWorkerThreads "-1"
    SET FreeUnusedGrannyFileSections.2 "0"
    SET IsTrustedMachine "1"
    SET RememberAccountName "1"
    SET AccountName "lancia12"
    SET LastPlatform "Live"
    SET LastRealm "NA Megaserver"
    SET CustomUIScale "0.92267138"
    SET UseCustomUIScale.2 "0"
    SET RollDodgeDoubleTapEnabled "1"
    SET RollDodgeDoubleTapTimeWindow.2 "185"
    SET ClampGroundTargetEnabled "1"
    SET MonsterTellsEnemyBrightness "1.00000000"
    SET MonsterTellsEnemyColor "ffff0000"
    SET MonsterTellsFriendlyBrightness "1.00000000"
    SET MonsterTellsFriendlyColor "ff00ff00"
    SET MonsterTellsColorSwapEnabled "0"
    SET MonsterTellsEnabled "1"
    SET CameraZoomDistancesSynced "1"
    SET SiegeCameraZoomDistance "6.00000000"
    SET WeaponsOutCameraZoomDistance "4.00000000"
    SET WeaponsSheathedCameraZoomDistance "4.00000000"
    SET MaxNetworkWriteBuffer "10485760"
    SET MaxNetworkReadBuffer "10485760"
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