Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
The transaction was not authorized. Please contact your payment provider for additional assistance.
premeum
Soul Shriven
I have this error "The transaction was not authorized. Please contact your payment provider for additional assistance.", I checked all the information, everything is entered correctly. How to solve a problem?
What is the problem with any card, I tried three different cards from three different banks. Before that, there was an automatic renewal of the subscription, but today there was not enough money on the card for the renewal and the subscription was not updated, but now I can’t update it in any way.
What is the problem with any card, I tried three different cards from three different banks. Before that, there was an automatic renewal of the subscription, but today there was not enough money on the card for the renewal and the subscription was not updated, but now I can’t update it in any way.
1
-
Turelus✭✭✭✭✭
✭✭✭✭✭If you haven't already create a support ticket on the support page here: https://help.elderscrollsonline.com
There is a category for billing I believe in which you can get support.
There is also a generic help article here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6404/kw/+payment +billing
Not sure if this will help at all.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
premeumSoul ShrivenIf you haven't already create a support ticket on the support page here: https://help.elderscrollsonline.com
There is a category for billing I believe in which you can get support.
There is also a generic help article here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6404/kw/+payment +billing
Not sure if this will help at all.
I read everything, tried everything, did not help
. The ticket was created. Thx) Edited by premeum on February 7, 2019 9:34AM0