The transaction was not authorized. Please contact your payment provider for additional assistance.

premeum

I have this error "The transaction was not authorized. Please contact your payment provider for additional assistance.", I checked all the information, everything is entered correctly. How to solve a problem?
What is the problem with any card, I tried three different cards from three different banks. Before that, there was an automatic renewal of the subscription, but today there was not enough money on the card for the renewal and the subscription was not updated, but now I can’t update it in any way.

Turelus

If you haven't already create a support ticket on the support page here: https://help.elderscrollsonline.com

There is a category for billing I believe in which you can get support.

There is also a generic help article here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6404/kw/+payment +billing
Not sure if this will help at all.

premeum

Turelus wrote: »

If you haven't already create a support ticket on the support page here: https://help.elderscrollsonline.com

There is a category for billing I believe in which you can get support.

There is also a generic help article here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6404/kw/+payment +billing
Not sure if this will help at all.

I read everything, tried everything, did not help . The ticket was created. Thx)