I'm not sure if this is the right place to post this, or if it'll even get read by the right people, but I'm going to suggest it anyway in the fond hope it might be implemented in game.
You can 'ignore player' on the chat screen, but it's not really ignoring the player, it's ignoring that particular character. Is there any way to add an 'ignore account', which would block communication from all current and to be created characters from that account?
If you're getting hassle from a player, this would solve this issue, and it would also save 90% of the community from the headache of gold spammers, maybe not completely but it'd be a big help and cut down the amount of spam we're all subject to by a great deal.
Thanks for reading, and Talos be with you.