And yes I know where to get bitten, my guildie is one now.

I am also having this problem been waiting hours, still locked

It is annoying, but there is a workaround. You can play on different computer or just replace your network card with other. I did change my wireless network card and that is how I escaped eternal 10 min lock of doom. They probably lock clients based on some hardware network card numbers.

I know its not a good solution, but its only I know so far.

I think what may have caused the issue is that I tried to log in during the down time and I got an error saying that an access code was being sent to me. I did not however have an option for where to enter the access code. So I closed out of the game. About 20 min later my friends in teamspeak said game was up so I tried to log in and I recieved this error. That was 8 hours ago... this customer service is really disappointing.

If u really want to compete with blizzard u need to actually show ur customers u respect their time. It doesnt matter how great u think ur product is. If it doesnt work or people cant log in then people wont play. Ignoring players in these times will further alienate them and create many poor reviews. I waited an hour on hold for customer support and still have not rieceved my email or phone call for support. With blizzard and funcom I always recieved a reply within 30 minutes... step up ur game!

Koreander
13 yr mmo experience

Noheart wrote: »

So ive found a workaround... its not a file, so a format wont work, reinstall wont work, it is your network card address they have blacklisted somehow.
If u have a spare wireless card or card that is not onboard it will have a different network card address. right click my computer, properties, device manager, disable the network card u were using enable the other.
Works as a temporary fix for now until they get this fixed up. Provided you have a spare card of course.... Mos people im sure have onboard and that is it.

This worked for me! Thank you, is a nice temp fix til they get 'er sorted out.

well if u are using the same computer to try on a different network it will have the same network card address, because that is the address assigned on your network card which is built into most (all) peoples motherboards.

Yah it wont help everyone sadly.

(Cross posting to help more affected people)

I have found a work around, it is tied to the MAC address of your ethernet adapter. Some network cards (onboard or not) will allow you to change your MAC address. What I suggest below is for advanced users and Windows 7 only (some steps will translate to other versions) USE AT YOUR OWN RISK:

Click on your network icon in your taskbar (bottom right, near clock by default). Click "Open Network and Sharing Options".
In the new window, click on "Change adapter settings" on the left side.
Find your active connection, right click and "Disable" it.
Do this for all adapters, just to be safe.

Go to start menu, right click on "Computer"
Click on "Properties"
Click on "Device Manager" on the left side.
Expand "Network adapters"
Double click on the adapter you intend to use.
Click on the "Advanced" tab
There should be a list of settings you can alter, you are looking for "Network Address" (if the option is not there you cannot change it)
Click in the text box and enter 12 random hexadecimal characters (these would be 0-9 or A-F). Make sure it is not similar to the actual MAC address.

Click Ok
Re-enable the adapter (first section you disabled it)

Login.

I have been trying VPNs (new networks), searching for ini files that would stop this, even tried another onboard NIC (since it was enabled when I first experienced this issue, it locked that one out too), all kinds of methods. I just logged in after 10-ish hours of tooling around.

ZergJester wrote: »

so im not entirely pc savvy, should i not even attempt this?

I wouldn't say to NOT do it, but keep track of what you change so you can change it back. Most of the steps are navigational, in reality all you are doing is disabling your ethernet adapter, changing a setting on it, and re-enabling it.

vidiirjc wrote: »

its been 2 hour and im still locked out my account no Email for acces code ......

Over 9 for me. Pc is now turned off. Watchin movie while fallin asleep.

Cool to see I can do this forum stuff on my mobile though.

I hear ya bro. At least my television never lets me down.

i blame that on the loading screen of cyrodill .
that's the last thing i was trying to do.
i was trying to get into the campaign ,seeing that the loading wasn't working i alt+F4 it and restarted the game then that F@#$%@% access code thingy pops up.
go to my email ,see the code has been sent .
try it multiple time . Blocked out of my account.
the end.

We've been investigating the situation, and have two different things we would like to ask you all to please try (if you haven't already).

Rebooting your computer

• Please turn your computer completely off, wait for a minute or so, and then turn it back on. If this doesn't work:

Resetting your internet connection

• Unplug your ethernet wire (or disable your wireless connection if you are using wireless).
• Turn off your router and wait for 15 minutes.
• Turn your router back on.
• Plug the ethernet wire/turn on wireless.

If these do not resolve this, please let us know here. Thank you for your patience!

Yeah since 3:30pm I have had this issue. So much lost time.

Gonna be playing catch up if I ever get back on.

Well so happy for you honestly. Not working for everyone though. Sleepy time.

ESO please be available when I wake up before my wifey steals me away!