ESO ticket response time inquiry

Aphelion___
Aphelion___
Soul Shriven
Hey guys,
I submitted a ticket a little over 2 weeks ago (11/23) and haven't been given a full resolution. The last update to my ticket was a week ago. If this is typical, I completely understand. Just making sure no one has forgot about me LOL since it does involve irl money.
What is the usual turn around time for you guys?

Support Ticket # 181123-004923

Thanks!
  • Aphelion___
    Aphelion___
    Soul Shriven
    @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA

    also, I apologize if I put this in the wrong place, etc - not really used to forums
  • Aphelion___
    Aphelion___
    Soul Shriven
    Bump. Another day, no reply.
  • Aphelion___
    Aphelion___
    Soul Shriven
    Another day, no reply.
  • eso_nya
    eso_nya
    ✭✭✭✭✭
    What kind of ticket did u make?

    If u used ingame help -> customer support -> feedback/bug, those seem to be counted as feedback and it does not look like anyone is reading those.

    if u used ingame help -> customer support -> ask for help, those generate a canned response letting u know there is an ignore list but giving u the option to reply with an email if u think this doesnt help u. response time to that email u send ... im waiting for 5 month now, will be 6 in a week. Better luck to u.
  • lordrichter
    lordrichter
    ✭✭✭✭✭
    ✭✭✭✭✭
    Yes, important to know what sort of ticket it was. Might be that you asked a question in a feedback or bug ticket and you won't get an answer to those.
    PC North America since March 2014
    PAWS (Positively Against Wrip-off Stuff) - Say NO to Crown Crates!
    I collect free, unopened, virgin Crown Crates! 300, so far!

  • Aphelion___
    Aphelion___
    Soul Shriven
    The ticket is regarding crowns in the crown store. They asked me to purchase crowns for an item and then ghosted me
  • ZOS_BillE
    ZOS_BillE
    mod
    @Aphelion___

    Customer support has responded back to your ticket #181123-004923.
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  • Aphelion___
    Aphelion___
    Soul Shriven
    Thanks!
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