ESO ticket response time inquiry

Aphelion___ · December 2018

Hey guys,
I submitted a ticket a little over 2 weeks ago (11/23) and haven't been given a full resolution. The last update to my ticket was a week ago. If this is typical, I completely understand. Just making sure no one has forgot about me LOL since it does involve irl money.
What is the usual turn around time for you guys?

Support Ticket # 181123-004923

Thanks!

Aphelion___ · December 2018

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA

also, I apologize if I put this in the wrong place, etc - not really used to forums

Aphelion___ · December 2018

Bump. Another day, no reply.

Aphelion___ · December 2018

Another day, no reply.

eso_nya · December 2018

What kind of ticket did u make?

If u used ingame help -> customer support -> feedback/bug, those seem to be counted as feedback and it does not look like anyone is reading those.

if u used ingame help -> customer support -> ask for help, those generate a canned response letting u know there is an ignore list but giving u the option to reply with an email if u think this doesnt help u. response time to that email u send ... im waiting for 5 month now, will be 6 in a week. Better luck to u.

Elsonso · December 2018

Yes, important to know what sort of ticket it was. Might be that you asked a question in a feedback or bug ticket and you won't get an answer to those.

Aphelion___ · December 2018

The ticket is regarding crowns in the crown store. They asked me to purchase crowns for an item and then ghosted me

ZOS_Bill · December 2018

@Aphelion___

Customer support has responded back to your ticket #181123-004923.

Aphelion___ · December 2018

Thanks!

KeensFoez · October 2020

Hello @ZOS_BillE

Why is my ticket closed and considered solved even though I haven't received a clear answer or result?
I've made this ticket since 08/07/2020 02:53 PM, and was asked to wait for the process from the support team. But I didn't get any more answers after that, and when I came back to check my ticket it was closed and was considered resolved.

Please i need a clear answer to this problem, thank you. Reference numbers: # 200807-005110 (1st), # 200821-002491 (2nd)

ZOS_Lunar · October 2020

Greetings!

Given the age of this thread, we have closed it as some information may be out of date. Thank you for your understanding.