The Elder Scrolls Online

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Cannot set up payment method just sends me back to login

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ramzasquire
ramzasquire
Soul Shriven
Hi I'm currently having an issue with setting up a gametime subscription. Whenever i go to redeem my code and set up a payment method when I get into choosing what type of payment to use it sends me back to the login screen. Any fix to this?
We have contacted our Customer support team to help you solve your issue.
  • Killerdudee
    Killerdudee
    ✭✭
    I'm having an issue with just getting to the subscription page! I figure it would be smack dab in my face but I can't see it!
  • ramzasquire
    ramzasquire
    Soul Shriven
    Killerdudee wrote: »
    I'm having an issue with just getting to the subscription page! I figure it would be smack dab in my face but I can't see it!

    Have you tried registering the game you got first?

  • starkerealm
    starkerealm
    ✭✭✭✭✭
    ✭✭✭✭✭
    ramzasquire wrote: »
    Killerdudee wrote: »
    I'm having an issue with just getting to the subscription page! I figure it would be smack dab in my face but I can't see it!

    Have you tried registering the game you got first?

    When you register the retail key it immediately kicks you over to setting up a subscription. You need to complete that before you can actually register your game.
  • shayna.gagocub18_ESO
    shayna.gagocub18_ESO
    Soul Shriven
    I'm having the same issue with not finding a way to subscribe. I bought the Imperial Edition (digital) online through a 3rd party. I've been playing for several days and just got my imperial codes today. The codes are not working and I can't find a way to subscribe anywhere! Ah, nevermind, I figured it out. I had 3 codes that were all together and I didn't realise they were separate. :p
    Edited by shayna.gagocub18_ESO on April 5, 2014 1:45AM
  • ramzasquire
    ramzasquire
    Soul Shriven
    shayna.gagocub18_ESO wrote: »
    I'm having the same issue with not finding a way to subscribe. I bought the Imperial Edition (digital) online through a 3rd party. I've been playing for several days and just got my imperial codes today. The codes are not working and I can't find a way to subscribe anywhere! Ah, nevermind, I figured it out. I had 3 codes that were all together and I didn't realise they were separate. :p

    Ah I have the codes I'm just not able to set up a payment plan because whenever I choose a type of payment it sends me back to login screen saying I needed to be registered which I am.
  • Katanako
    Katanako
    ✭
    I keep getting directed to this message:

    We're sorry, but we're currently performing maintenance. We'll be back as soon as possible!
    If you need immediate assistance, please visit our Customer Support page and we’ll be happy to help you.
  • ramzasquire
    ramzasquire
    Soul Shriven
    Katanako wrote: »
    I keep getting directed to this message:

    We're sorry, but we're currently performing maintenance. We'll be back as soon as possible!
    If you need immediate assistance, please visit our Customer Support page and we’ll be happy to help you.

    got a msg today that the issue has been escalated to gamemaster status. I don't know what that even means and I wasn't contacted at all after that

  • ramzasquire
    ramzasquire
    Soul Shriven
    Issue is still not resolved and their costumer support keeps sending me generic answers for problems that I did not even state in my replies
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