brandon_burton159b16_ESO wrote: »

ZoS announced earlier in the week that everyone would have to input their game keys and set up their subscription plans at the end of the early access (which they extended).

Games require you to input a payment option before getting account activation all the time. This is nothing new. It's just to ensure you are a legitimate player. You don't have to pay anything until the 30 days are up and you can cancel your sub immediately after setting up your payment method of choice.

Please stop creating new threads and use the search function on the forums to find related threads.

I've heard the same scripted reply countless times in regards to other users with a similar complaint...

Actually... many don't. A prime example is World of "Warcrack". Seven years ago I purchased both the retail client and a game card in order to begin my access to their servers. Never was it required to set up a subscription.

I'm in the same boat, I bought my Imperial Edition through the game site, I have no email anywhere with any code, and the game wants a sub now.

This is just plain weak on the company's part. Not a good way to get things going.

Now I have to input my bank card, because I do not have a time card, I hate using my bank card for games.

Start taking Discover please, and while your at it, wait til the actual 30 days of free play time is up before you lock people out of the game they paid up front to play for said 30 days.

Edit:

Turn off the clock on the pre-order emails in game so those of us who do not want to claim the items yet can let them sit in mail forever if we want without taking up bank, or inventory space.

I won't be getting my imperial edition until Wednesday or maybe after, have been playing with my pre-order code for the regular edition and I upgraded yesterday to the imperial edition and it won't even ship until tomorrow, so now I am stuck until my box comes?

And to ZOS_JasonL
There is no "Manage Subscriptions" options on my account page.

ZOS_JasonL wrote: »

If you purchased the digital version of ESO directly from The Elder Scrolls Online website, your game code has been applied automatically. You will then need to select your subscription in order to begin your 30-days of unlimited play. Sign into the account page and select "Manage Subscription." Now you should be able to log into the game!

Selecting prepaid game time code and then "continue" asks for a game time code before activating our free 30 days.
Game time codes are not available.

How do we access our 30 free days?

i have a question.....i wanted to pay via paysafe cards...but at the moment its late and i dont want go to gas station....i have my prepaid kredit karts which are not loaded at the moment...could i use them to make an use of my free 30 days free time untill i get tomorrow the paysafe card? than at least tonight i could play

Samadhi wrote: »

ZOS_JasonL wrote: »

If you purchased the digital version of ESO directly from The Elder Scrolls Online website, your game code has been applied automatically. You will then need to select your subscription in order to begin your 30-days of unlimited play. Sign into the account page and select "Manage Subscription." Now you should be able to log into the game!

Selecting prepaid game time code and then "continue" asks for a game time code before activating our free 30 days.
Game time codes are not available.

How do we access our 30 free days?

That is what he is saying... you don't. Basically, they lied on their digital imperial edition when they said we got 30 free days. Now they want us to sign up for a recurring payment before they will let us use it, even though they said on the website that you would be allowed to play free for the first 30 days then select a subscription... That's some dirty ***.

BigDumbViking wrote: »

Samadhi wrote: »

ZOS_JasonL wrote: »

If you purchased the digital version of ESO directly from The Elder Scrolls Online website, your game code has been applied automatically. You will then need to select your subscription in order to begin your 30-days of unlimited play. Sign into the account page and select "Manage Subscription." Now you should be able to log into the game!

Selecting prepaid game time code and then "continue" asks for a game time code before activating our free 30 days.
Game time codes are not available.

How do we access our 30 free days?

That is what he is saying... you don't. Basically, they lied on their digital imperial edition when they said we got 30 free days. Now they want us to sign up for a recurring payment before they will let us use it, even though they said on the website that you would be allowed to play free for the first 30 days then select a subscription... That's some dirty ***.

I do not disagree with you but I comprehend what they are doing if they are not activating our 30 free days until our subscription is activated.
But the game time cards are not available at retail, and there is talk of many retailers not having them for over a month.

If we intend to pay with game time cards, and game time cards are not available, logically the company should be doing something to allow us access to our time while we wait.

It's not that I am unwilling to pay, it is simply that the method of payment they told us we could use is not actually available for use.
How then can we be expected to use it?

Being locked out of game for the first month because a method of payment is not available for use is really bad form.

Older gamer here. I say that just because I've never seen such an under-handed way to get people to subscribe to a game. I bought the digital copy with 5 days early play. I don't use Credit Cards, period. I shouldn't be required in any case to prove or pay for anything before MY 30 days FREE play time is expired.
You basically lied. Purchase the game, get 30 days free time. What if I don't want to play the game anymore after 30 days? I've spent money for a 30 day game card, so I can play my 30 day free time????????????????
Did you ever consider that a month of play is all some folks intended to do??
This is enough for me to see the writing on the wall, and give this MMO a pass.
Yes its not and earth shattering problem. But it does tell me that problems are going to be present with this company down the road. I have absolutely no trust in what they say.

I've requested my account is closed and the digital purchase is refunded. I can't afford to pay in Euros from a New Zealand base and you won't let me use my "free" 30 days that I've already paid for.

How long is this going to take please ?

ZOS_JasonL wrote: »

If you purchased the digital version of ESO directly from The Elder Scrolls Online website, your game code has been applied automatically. You will then need to select your subscription in order to begin your 30-days of unlimited play. Sign into the account page and select "Manage Subscription." Now you should be able to log into the game!

What if I want to use pre-paid cards that haven't hit the market yet.... failed launch.

Stormzor wrote: »

ZOS_JasonL wrote: »

If you purchased the digital version of ESO directly from The Elder Scrolls Online website, your game code has been applied automatically. You will then need to select your subscription in order to begin your 30-days of unlimited play. Sign into the account page and select "Manage Subscription." Now you should be able to log into the game!

So..what about us that cant login even after doing all this?

Indeed! That's the case for me and I haven't been able to get in for three days now. I can't get any help from customer service no matter who I contact.