Maintenance for the week of May 25:
• PC/Mac: No maintenance – May 25
• ESO Store and Account System for maintenance – May 27, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
• PC/Mac: No maintenance – May 25
• ESO Store and Account System for maintenance – May 27, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Over 8hrs and no Custumer Service
felixgamingx1
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Hello? I already updated the moderator with my case # and still no response. Are we valued as customers at all? Is there a manager I can contact?
Btw also submitted ticket to support.
Edited by felixgamingx1 on April 7, 2014 12:06AM Btw also submitted ticket to support.
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I've been waiting on my issue for 48 hours now. They don't seem to care or perhaps don't have enough staff right now.0 -
deathmasterl_ESO✭✭✭Its not that they don't care or don't have enough staff, they're just getting more tickets then they can handle right now so they're overloaded with support tickets, just give them time to get to them all.Saevus Messor Imperial Dragonknight Vr14 Aldmeri Dominion
Talia Spiritus Imperial Nightblade Lv17 Aldmeri Dominion
Naomi Athael Altmer Sorcerer Lv8 Aldmeri Dominion
Nyanta Raimanni Khajiit Templar Lv4 Aldmeri Dominion
Sina Nightwind Bosmer Dragonknight Lv4 Aldmeri Dominion
Leader of the 1st Infiltration and Scouting Division
Master Weapon and Armor Crafter1 -
felixgamingx1✭✭✭✭Is that why no one picks up at corporate? It's because they're home dude there ain't nobody working to solve our problems!0
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lehran✭✭✭I'd expect there would only be a skeleton staff working on Sunday for Customer Support, they may have tried to pull other people in but the staff members have the rightful ability to say "no I can't come in today, sorry" - and even then, there are probably tons of people opening tickets. It's pretty much a worst case scenario for the poor blokes working Customer Support.
Be patient, they'll get to you eventually. And when they do get to you, be sure to treat them nicely, remember the people talking to you on the other end aren't the reason behind your problem, so don't take your pent up anger out on them. They'll do what they can to solve your issue, if it is solvable.0 -
felixgamingx1✭✭✭✭I honestly don't care about their scheduling issues I'm a paying Customer and I need support and I'm not getting it. I'm upset as a customer I'm not going to curse some poor folk on the phone because I'm classy either they fix my issue or I'll take my business elsewhere.0
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Invincible✭✭✭✭✭Relax dudes. They've probably gotten a million+ tickets since Friday. What do you expect? An instant pop up with a picture of an Asian woman in a headset ready to chat with you about your problem lol?Edited by Invincible on April 7, 2014 1:35AM0 -
deathmasterl_ESO wrote: »Its not that they don't care or don't have enough staff, they're just getting more tickets then they can handle right now so they're overloaded with support tickets, just give them time to get to them all.
That would mean they don't have enough staff.1 -
Kaotikus✭Good luck. I've been waiting for a phone call since early on Friday, and have had an email support ticket in since about 4 hours later than that with no response. It's painfully obvious to me that they need more support staff.0 -
Shanna✭✭✭I just got off the phone with the 1-844-936-4629 number...and was told via multiple trips to see the supervisor by the rep that it's not Zenimax's problem, because I ordered from another site. Telling her that I had no choice but to preorder the physical CE from an *authorized* site, as only the digital is available from their site, didn't matter. I was just getting to the point of asking her to talk directly to her supervisor when my stupid AT&T signal cut out. She hung up on me while I was running frantically around the house trying to de-fuzz the connection. Ugh.This is all part of the game.0
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What's the telephone code for that number?I just got off the phone with the 1-844-936-4629 number...and was told via multiple trips to see the supervisor by the rep that it's not Zenimax's problem, because I ordered from another site. Telling her that I had no choice but to preorder the physical CE from an *authorized* site, as only the digital is available from their site, didn't matter. I was just getting to the point of asking her to talk directly to her supervisor when my stupid AT&T signal cut out. She hung up on me while I was running frantically around the house trying to de-fuzz the connection. Ugh.
Turns out that it's almost impossible to contact Zenimax via their sites.
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Shanna✭✭✭Sturmtiger wrote: »What's the telephone code for that number?
Turns out that it's almost impossible to contact Zenimax via their sites.
Not sure what the code is, I'm guessing it's a U.S. number. I just dialed it directly. I was only on hold for about 45 minutes, but others are saying they stay on hold with that number for 3-4 hours before someone answers.
This is all part of the game.0 -
Arsenic_Touch✭✭✭✭✭
✭I've been waiting for a response from customer support about my subscription since yesterday. They responded to a ticket I filled out today about missing bank items in less than 7 hours, but allowing me to actually play the game? evidently that's not in the cards for me.Edited by Arsenic_Touch on April 7, 2014 2:41AM☠ Is it better to out-monster the monster or to be quietly devoured? ☠
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"Hope can drown lost in thunderous sound."
"Fear can claim what little faith remains."
"Death will take those who fight alone."
"But united we can break a fate once set in stone."
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NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB0 -
felixgamingx1✭✭✭✭So this was kinda weird right I was watching tv so I figured let me call one more time... They picked up the phone in less than 3 minutes and my issue was solved. Apparently people are placed in a random queue. Even the phone system is bugged.0
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otomodachi✭✭✭It seems to me they have some sort of mech turk staff that is working more closely with Zenimax than the people who are handling billing type questions. I don't know how or why that would be true, but everyone who's touched by support ticket for billing hasn't even seemed to know who to address it to. After about 55-60 hours or so, supposedly it's finally been forwarded to the right department. Juuuuust want a refund folks.What do you gain by criticizing a CSR complaint?0 -
TheJadeFist✭✭✭deathmasterl_ESO wrote: »Its not that they don't care or don't have enough staff, they're just getting more tickets then they can handle right now so they're overloaded with support tickets, just give them time to get to them all.
Then why can't they just resolve it on a broader scale? Idk by like not requiring it until you actually go to pay them for additional time?
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Perseas✭✭✭relax take some deep breaths and wait. If 100.000 tickets are posted and there are 50 or 100 employeesEdited by Perseas on April 7, 2014 4:46AM0
