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Palomino horse - Paid For But NO MOUNT?
Samuelgraceeb17_ESO
Soul Shriven
i paid for the Palomino horse an hour ago, its neither in stables or mail, and im over level 10? whats goin on?
We have contacted our Customer support team to help you solve your issue.
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ZOS_JessicaFolsomCommunity ManagerSam, you should have gotten an email confirmation for your purchase, as well as an in-game mail. Did you? If so, could you try logging completely out of the game and back in again? You should be able to get it from any stable in the game for 1 gold after you purchase it.0 -
Samuelgraceeb17_ESOSoul Shrivenjessica ive relogged twice, got a confirmation email, its still not here! i can give u code if u want!0
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Samuelgraceeb17_ESOSoul Shrivenjust tried for a third time still no ingame mail or 1g at stables! - got paypal confirmation and its says "you already own this product"0
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Eris✭✭✭✭Just a thought, are you on a level 10 or higher character?Side effects of reading messages on forums can cause nausea, head aches, spontaneous fits of rage, urination due to intense laughter, and sometimes the death of your monitor or other object in throwing range. If you find that you are reading forums more than 24 hours a day, please consult your nearest temporal physicist.0
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Spacefiddle✭✭✭Samuelgraceeb17_ESO wrote: »i paid for the Palomino horse an hour ago, its neither in stables or mail, and im over level 10? whats goin on?Just a thought, are you on a level 10 or higher character?
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ZOS_JessicaFolsomCommunity ManagerSamuelgraceeb17_ESO wrote: »jessica ive relogged twice, got a confirmation email, its still not here! i can give u code if u want!
Did you get the in-game mail about receiving the horse, yet?
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iolausSoul ShrivenI'm the same. I purchased the Palomino mount as well, tried re-logging but still have no in-game email and still not in the stables for 1g. I got my confirmation email that its been paid for as well to say I purchased it.We have contacted our Customer support team to help you solve your issue.0
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ZOS_JessicaFolsomCommunity ManagerWe've created a support ticket for you both. We do see that the purchase went through, and that the entitlement is properly applied on your account, so we need to do some troubleshooting.0
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GhentSoul ShrivenJessica,
I also have this same issue. It has been an hour or two since my purchase and I tried logging in and out again with no horse. Thank you.
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Kaspar✭✭✭Says it provides Standard mount speeds so I expect same speed as the Imperial Edition Steed both of which would be slower than the upgraded steed speeders.0 -
halojinixSoul ShrivenSame. I purchased a horse, but no cigar.... or horse in my stables.
Level 11.
Edit: Relogged again, and it was there.Edited by halojinix on April 5, 2014 1:25AM0 -
PrezSoul ShrivenJessica!
I have the same problem. I purchase the horse. I paid with credit card. Waited 2 hours. No conformaition e- mail. So I tryed again. After 24 hours- nothing. So I dont know: is my card charged (twice) and I got nothing or transaction didnt work at all?
- PrezEdited by Prez on April 6, 2014 1:10PM0 -
ZarnosSoul ShrivenHave a mount issue too after the roll back earlier I can no longer mount on my main character but am able to on an alt have submitted a bug report & requested CS help but heard nothing as yet & its getting on for 4 hours now.
Finally sorted I died & it unbuggedEdited by Zarnos on April 6, 2014 2:00PM0
