Login Error: Your login information was incorrect. Please try again.

dekboi
dekboi
Soul Shriven
Hello,

I have logged in and played successfully this morning but upon re-logging found this error message appearing during login attempt. I am able to login to the website successfully and have changed my password successfully but am still receiving this message.

Please contact ASAP.

Thank you.
  • WylieCoyote1511
    WylieCoyote1511
    ✭✭✭
    Spreading like the plague. same issue here too
  • lostoutlaw420
    lostoutlaw420
    Soul Shriven
    I have the Same Issue, I have been playing all day today, I got kicked out and then it told me the same thing Log information is incorrect, and i cant log in.
  • dekboi
    dekboi
    Soul Shriven
    Well i'm glad i'm not alone. These issues are really getting out of hand. There have been so many incidents of hours and hours where play is impossible.
  • Dreik
    Dreik
    Soul Shriven
    Have this problem too :(
  • dekboi
    dekboi
    Soul Shriven
    Subscription plan set-up. Still not able to login. That is not a legitimate fix. I know others who are still having this issue despite having a subscription plan set-up
  • WylieCoyote1511
    WylieCoyote1511
    ✭✭✭
    dekboi wrote: »
    Subscription plan set-up. Still not able to login. That is not a legitimate fix. I know others who are still having this issue despite having a subscription plan set-up

    We shouldn't have to do it anyhow!!
  • Zilyana
    Zilyana
    ✭✭✭
    dekboi wrote: »
    Subscription plan set-up. Still not able to login. That is not a legitimate fix. I know others who are still having this issue despite having a subscription plan set-up

    You need to have it setup for at least 30 minutes, you also need to make sure you actually have the sufficient funds.

    Secondary problems could be either user is banned or user hasn't updated client etc.
  • Dreik
    Dreik
    Soul Shriven
  • dmaker
    dmaker
    I would happily setup a sub plan,but you get put into a queue that does not move. Been sitting in it for 30 mins now.

    This is frustrating. If they wanted sub information then I would have happily provided it when I bought the digital version and registered it. If I had of known this would happen.

    Way to not communicate there!!
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