hey guys, so i've had this problem for about 4 days. i cancelled my account through support tickets and got refunded. then i created a new account, rebought the game. problem solved! lost beta reward monkey but atleast i can play the game. don't rely on this company to solve your problem, do it yourself! ask them for a refund through their ticket system. to speed things up send them your secret question AND answer , and the last 4 digits of your credit card. should only take around 12 hours to get a refund.