Mine shows a delivery date of April 8th, yet the status shows it has not yet been prepared to ship, and no charge has been made to my card. I'm going to assume that is not a positive sign.

My status with Amazon is stuck in "preparing order for shipment" going on 20 hrs now. I don't see how it can get to me by Monday and at this point Tuesday doesn't look good. Why can't Zenimax let the pre-orders continue to play and retro-actively begin our sub on Sunday when we finally receive our orders? That seems only fair considering they would still get their money and we could play.

Hello Zenimax? Is anyone listening? We have no chance to play unless you guys step up and allow us to play. We need relief here.

This is very frustrating. Amazon gave me a $20 "promotional credit" (fantastic, at least I know now to use it on a pre-order of anything), but cannot or will not give me a straight answer about whether or not I will actually receive the game I ordered.

At this point, I think Zenimax should get a confirmed list of affected purchasers from Amazon and offer those folks the opportunity to buy the Digital Imperial Edition and receive the Explorer Pack code as a way of saying "Zenimax and Amazon are sorry that their inability to provide you with valid information screwed you out of the opportunity to actually purchase the item you wanted."

Personally, yeah, I want the physical CE stuff, otherwise I wouldn't have tried to pay for it - but wanting it won't make more copies of it magically exist. Digital items and codes, however, Zenimax can produce in unlimited quantity to make this right. I'll cough up the cash, but give me the benefits I was promised.

If it isn't made right, I'll find another game to play - not because the game is bad, but because I cannot rely on Zenimax to offer appropriate customer support, and that's not a good place to invest my $15/month.

This is one of the largest game launches in history, there is gonna be bumps on the road for some people.

Being charged for the CE and not having reliable info as to when it will arrive and being shut out of the game thru no fault of ours is not 'a bump in the road'! If you have your order and no interruption then this probably isn't any big deal.

Chyannia wrote: »

well crap... I have a text that says out for delivery I guess I need to check my Amazon account...

When did you order if you dont mind me asking.

Does anyone have a direct phone that I can call for support? I'm sick of typing in requests for a callback that are never answered.

I ordered on the 21st of february, it seems that the customer support is telling me if my card is going to be charged on monday, the 7th, that that is when the game will ship to me.

Me: Shows my card will be charged on the 7th, so you guys must have some more information about my order and a more exact date, id like some information please. Being left in the dark isnt fun on orders like this.
Dipti:Hello, my name is Dipti. I'll be glad to help you today.
I'm sorry for the inconvenience.
********************* is this the order number?
Me:Yes it is
Dipti:Dustin, I see that the item has released yesterday, but we have no stock from the supplier.
Once we receive stock, this order will ship out.
Me:Then how can you guys have my card being charged on the 7th (monday)? what does that mean, that means you guys already took the payment out, correct?
Dipti:We will charge the card only after the order ships out, and this means the order will ship out on 7th.
Me:So that basically means my order will absolutely ship out on the 7th, and i dont have to worry about NOT getting my order. Correct?
Dipti:Correct. We have only authorized your payment method, and haven't charged it yet.
Me:Authorizing it means you guys know your getting more orders in, which means i will get my product some time next week, correct?
Dipti:The delivery date will be updated once the order ships out. We will notify you about it.
Me:Alright. I will keep checking back, as this seems to be a huge issue between the gaming company and Amazon. I just want to make sure ill recieve my product, thats all.
Dipti:Please do not worry Dustin, your order has entered the shipping process and will ship out soon.

So it seems i will be getting my product, just sometime next week. Which means ill be out playing ESO for atleast 2 days..Not cool at all. I don't see why a grace period can't be extended due to ZOS and Amazon not communicating effectively. This isn't our faults.

Feb 20th here and a email from Amazon on March 24th saying I would have release date delivery. My order status still says preparing order. Going on 21 hrs.

Small update. about an hour ago it updated my status as "Shipping Now" and they charged my account. yet to get a delivery date yet though.

There should still not be a lockout due to the lack of attempting to do anything for us.

I am not expected to get it, if it at all, until the 12th. so I miss a weeks worth of gametime due to no fault of my own...and there is nothing being done about it. those of you who got progress, what on earth do I say?

my next big worry is when they do decide to ship my CE will the box be damaged and will the statue fit together correctly or hell if i will even get a code on the box or a code that works.

And one other bone to pick Zenimax. We have been bombarded with pre-order ads encouraging us to order early so you knew how many physical copies you would need and yet Amazon wasn't given the proper amount of copies? That is your responsibility no matter how you try to blame third party suppliers. This is not the way to endear yourself to your customers.