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How did my daughter loose her Crown Store purchases?

Davor
Davor
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My daughter started playing ESO again on Xbox after quitting for a while. She came to me and said her horse disappeared. I thought this strange but she has lost the Nightmare horse I bought here. It's not in her list and is available for purchase. How did this happen?

Anyone can help me here? I am at a loss and I am afraid to buy anything for her now since they might be gone. Just because you don't play for a few months you loose things we have bought with real money? If this is not the case what can I do?
  • WhiteCoatSyndrome
    WhiteCoatSyndrome
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    Did you check to make sure she was on the right server? (NA vs. EU?)
    #proud2BAStarObsessedLoony
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
    A useful explanation for how RNG works
  • Davor
    Davor
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    Did you check to make sure she was on the right server? (NA vs. EU?)

    Will double check right now. I thought if she was on a different server she wouldn't have her old characters. Thank you for the reply.
  • Davor
    Davor
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    Thank you very much @WhiteCoatSyndrome. That was the problem. My daughter can't read so she clicked on what worked and I didn't realize she was on the EU server when I bought her the horse.

    I am surprised because Morrowind works on both servers. I thought buying Morrowind only worked on one server so I never thought of her being on a different server. Coul it be because I bought the Collector's edition it works on both servers or did it change now?
  • VaranisArano
    VaranisArano
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    Account wide purchases like Chapters remain on both servers. Crown store purchases are only on the server you bought them on.
  • WhiteCoatSyndrome
    WhiteCoatSyndrome
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    Glad I was able to help! :)
    #proud2BAStarObsessedLoony
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
    A useful explanation for how RNG works
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