How did my daughter loose her Crown Store purchases?

Davor

My daughter started playing ESO again on Xbox after quitting for a while. She came to me and said her horse disappeared. I thought this strange but she has lost the Nightmare horse I bought here. It's not in her list and is available for purchase. How did this happen?

Anyone can help me here? I am at a loss and I am afraid to buy anything for her now since they might be gone. Just because you don't play for a few months you loose things we have bought with real money? If this is not the case what can I do?

WhiteCoatSyndrome

Did you check to make sure she was on the right server? (NA vs. EU?)

Davor

WhiteCoatSyndrome wrote: »

Did you check to make sure she was on the right server? (NA vs. EU?)

Will double check right now. I thought if she was on a different server she wouldn't have her old characters. Thank you for the reply.

Davor

Thank you very much @WhiteCoatSyndrome. That was the problem. My daughter can't read so she clicked on what worked and I didn't realize she was on the EU server when I bought her the horse.

I am surprised because Morrowind works on both servers. I thought buying Morrowind only worked on one server so I never thought of her being on a different server. Coul it be because I bought the Collector's edition it works on both servers or did it change now?

VaranisArano

Account wide purchases like Chapters remain on both servers. Crown store purchases are only on the server you bought them on.

WhiteCoatSyndrome

Glad I was able to help!