Shipping Now. I think I will give Amazon one more chance. ONE more chance.

Gunslinger wrote: »

I was told by Amazon that they did not have a full supply of CE to give to their customers and that they would try to get my copy to me by Tuesday. They also offered me a discount/reimburse against my order which I am thankful for but it does not in any way make up for repeated calls and emails to both Amazon and ZOS. That aggravation is not about money. In essence this has cost me most of today when I could have been playing the game and still it is not resolved. No guarantee that I'll have the game anytime soon from Amazon and no word from Zenimax as to whether the grace period will be extended for their loyal customers who shelled out the big bucks for the CE.

This ^

Only I wasn't offered any kind of reimbursement or discount. The best the agent could do for me was give me a petty $5 credit for a future purchase. Really? $5? Much like Gunslinger, I spent all of today and late last night working through this issue without any success. It was my birthday - a day off that I was supposed to spend enjoying a game that I dished out a lot of money for. Instead, I was either on the phone or trying to get through to some kind of support.

I am so extremely frustrated. Haha, i ordered my imperial edition almost immediately. looked at my friends artbook (he ordered through gamestop because hes not an idiot like me) and its amazing. Absolutely top notch and it definitely makes the imperial edition, for me at least.
Amazon said they never billed me because it didnt ship but ummm yeah they billed me. they...they billed me. and i paid extra for same day shipping im pretty sure, so i better get this. Even if it is late. I've been an ES fanboy since Morrowind, and an mmo vet since Warcraft became WoW. This has been my most anticipated game dare i say ever. And now i might not get it at all? I've got a nice little shelf for my Alduin statue, and i was very excited to place my new Molag Bal statue next to it (along with some other game statues, like dat darksouls2 one mmm glad THEY didnt bone me) .
recently got off of amazon customer support. absolutely no help from them, the nice lady i spoke to barely spoke english so that was fun. told me i wasnt billed once more and that if the item becomes available ill be notified, blahblahblah.
I sincerely hope this issue is resolved and all the others who are in my situation receive what they paid for. I am still a fan, but a dump this big dropped on my face will sincerely steer me away from purchasing anything else from the retailer and the company in the future. I'd really rather not go back to WoW, but at least when i preorder a collectors edition enough are made to see that i get what i was charged for.
So.. i normally hate people who say things like: "nurr you didnt cater to me so count me out bai" because they wont be missed.
That being said, i know i wont be missed. My meager 15 a month wont mean *** to them. But not receiving this and getting boned so hard wont just lose them a customer. They're losing a dedicated fan, a supporter, and a diehard enthusiast. People can say "oh blame amazon its not ZOS' fault" but amazons never done this crap to me before, and ive worked for them in the past and ordered through them for years. I feel ZOS is responsible above all others, and it is up to ZOS to see that the people who didnt just buy, but PREORDERED their game (to support everything they are doing and all the hard work they put into such an amazing game) should get what they wanted, they shouldnt be compensated. i dont want my money back. i want my gods damned artbook, my statue, and my imperial case. I want to play my imperial the way i did in every other ES game that came before, and i want to ride my damned white horse whom i've already named and have grown quite attached to. I dont want my gold refunded for what ive spent on upgrading the horse, or a free race change for my imperial. They need to stay the same. and i need to get my physical collectors edition. I know this sounds all complainy and nerdrage and lame and prissy, but i know others have to agree with me. and if they dont so be it, i stand by what i just typed out even if it means im standing alone.
If i receive what i am duly owed, i will surely change this to say that amazon and ZOS cleaned up and deserve every penny. If not, well.. i hope those who got what they wanted thoroughly enjoy ESO for years to come. The early access playtime was immaculate and i truly enjoyed every minute.

If anyone from ZOS reads this, please see to it that we receive what we are owed. DO NOT compensate us, see that what SHOULD be done IS done swiftly. Dont see us as costumers, see us as fans and supporters. See us as people who deserve to get what they payed for and so desperately waited for.
Thanks for reading.

A lot of us are right there with you @Gunslinger. I myself need to get up soon to run errands yet here I am, unable to sleep because Amazon and Zenimax took my money and have yet to deliver on any of their promises. Really, how difficult is it to grant the people negatively affected by this situation a few extra days to get their boxes? How difficult is it to give assurance of the integrity and security of our purchase?

And we are the ones who spent the xtra cash for the IE and are now doing without because ZOS and Amazon didn't do their do diligence for their customers in insuring there were enough copies for all the orders.

Gunslinger wrote: »

Not sure Reignskream, the supervisor from Amazon I talked to said there were not enough copies for all the orders to be filled. Her exact words. I would suggest calling and see if it's on the way or not.

talking to them now. I see people on the 22, 23rd etc getting theres shipped, and i ordered on the 21st. Amazon says its a first come first serve basis, and here i am without my order being shipped.

I ordered Feb 20th and then received an email on March 24th stating I would have release date delivery. That didn't happen obviously.

gw.morrowb14_ESO wrote: »

I do appreciate TristanK's post. I hope some sort of resolution is forthcoming.

Amazon waved shipping fees (I guess this is them making good). My copy still has not shipped and apparently from the note that they sent me they are not sure when I will get my shipment.

It is almost 3am and I am losing sleep over this issue. Oh I tried to sleep but, found this just too frustrating.

While everyone at Zenimax and Amazon is sleeping soundly I'm sure ^_^

Yeah, my biggest issue is that my product was already in shipping process so it couldn't be sped up. It's in KY by time I read all these posts, and delivery is expected on Friday the 11th... unless by some divine will Fed Ex sees the package and says THIS DUDE GOING TO BE ... and delivers to me by means of teleportation/portal guns. So since that isn't going to happen, if no way of not locking me out of game on Sunday till Friday

Yeah Amazon talked about using Drones for delivery but I would just like them to show up at my door with my order before Sunday at 7am.

I too have a delivery date of Monday 4/7, though I've not been so lucky yet for it to have been shipped . Glad to hear some people are getting theirs though! The last email I received from amazon concerning mine was:

"I can confirm that we still expect to ship your order in time to be delivered to you by Monday, April 7, 2014.

We will send an email when your order is shipped with the details so that you can track your package. : Your order could ship any time between now and right before the delivery date. "

I hate to give up for tonight but I agree Reignskream, and no my hopes are not high for tomorrow but you never know.

Not sure whether to agree, lol, or awesome @Valethar‌ 's post.

After spending an hour or two carefully typing out a long, thought-out note of assent with the majority of what I've read here so far, all I can say is it feels like someone stole my sweet roll. =( ...My beautiful, 224-page book and statue of sweet roll... T_T

Woke up to an 8am (EST) email from Amazon saying we could forget getting our orders Friday, as planned, and had until May 4 to agree to an extended wait for delivery. (May 4?!) The part that gets my goat about that is they waited until the morning of release to say "Sorry, not gonna happen!" These orders were placed Feb. 19, long enough ago that they could have at least emailed something say, a week or even a few days before scheduled delivery, giving us enough time to maybe still get a pre-order in somewhere else, even if it wasn't including the statue/book. But I feel like that's on Amazon, and I'll be posting my rage there accordingly. >.<

What I can't blame on Amazon, however, is the (lack of) response from Zenimax about this. An extension of the grace period to 8am EST Sunday? I'm pretty sure even paying the extra for 2-day shipping I wouldn't have seen my box until Monday, at best. (Last I knew, we don't get Sunday deliveries around here, let alone by 8 am.) The hubby tried all day to get a reply from ZOS about how to get this resolved for both of our accounts before their deadline, but no answer. While we both had good experiences with ZOS customer support in the past, my hopes for this being resolved acceptably are dwindling fast.

Thursday night, we were too excited for the goodies to sleep. (We just want to play a Khajiit and an Argonian in the same alliance. T_T) Tonight, we're too frustrated and angry over the idea of having wasted $200 on products and promises that won't be delivered.

Good luck to everyone in the same/similar boat!! May tomorrow bring better tidings and insightful resolutions.

This is down to amazon, For selling you the product Without guarantee of stock, Who knows they may of had it just sold to many amazon do that regularly it sucks i know in truth its why i don't bother with physical editions. Nothing but issues such as breakages etc. Got tired of scratching my discs and losing out so i went digital instead.