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I thought CSRs were available 24/7

Unknown_Redemption
Unknown_Redemption
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Why has it taken over 3 days for them to address my 6 characters who glitched and fell off the vMA leaderboards (580k+) prior to it closing?
  • ZOS_Bill
    ZOS_Bill
    admin
    @Unknown_Redemption

    Our support team is currently still investigating in ticket #180916-004366 and will contact you after their investigation is concluded.
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  • Unknown_Redemption
    Unknown_Redemption
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    ZOS_BillE wrote: »
    @Unknown_Redemption

    Our support team is currently still investigating in ticket #180916-004366 and will contact you after their investigation is concluded.

    The investigation seems a little lengthy, especially considering I provided the exact scores and dates of completion.
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  • Unknown_Redemption
    Unknown_Redemption
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    ZOS_BillE wrote: »
    @Unknown_Redemption

    Our support team is currently still investigating in ticket #180916-004366 and will contact you after their investigation is concluded.

    Oh, by investigating, you mean that its just sitting in queue. Because there is no way it should be taking this long. For those outside, looking in, may wonder why I am irritated - I have not gotten a single Inferno staff in vMA after hundreds of completions and I refuse to do it more than needed. So, can your 'investigation' queue please pick up the pace.
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