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need help with launcher and missing files

Solitarysoul
Solitarysoul
Soul Shriven
I installed Teso from disc launcher get stuck saying loading been contact with tech support nothing worked of yet but one thing found I am missing My Documents/The Elder Scrolls Online/Live mite anyone be able to help I post screenshot what launcher stuck on if that helps ty anyone can help me r5hwasninhei.png
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