SeñorCinco wrote: »I've never purchased a preorder for a digital release before. I'm not attune to the intricities of protocol for such matters.
I made the purchase as it was $20 off and on the assumption that a reputable retailer, as they are, would be presenting me with the appropriate product at the agreed time.
GF blames ESO.
ESO blames GF.
The dedicated TES fan gets it up the Azura.
Did you hear back from GF support yet?
Response By Email (Kenzie) (04/03/2014 07:12 PM)
Hail and Well Met Vestige,
Thank you for brining your lack of reward bonuses to our attention. Rest assured that there is a way for these rewards to reach your inventory. The Prophet has tasked me to inform you how to accomplish this.
For purchases from certain retailers, some digital perks and bonus items will not be available until a game key has been applied to the customer's account.
This means customers may have received some of the digital perks and bonus items, such as the ability to play any race in any alliance, but not all of the expected items.
Items Affected:
o Mubcrab Vanity Pet
o Scuttler Vanity Pet
o Bonus Treasure Maps
The remaining pre-order bonus items will be received when customers enter the game key provided by your retailer starting on April 3rd.
1. Locate the game code, not the early access code, in the retail box (or sent in an email in the case of a "download only" purchase)
2. Log into http://account.elderscrollsonline.com
3. Click Account Summary
4. Click Redeem Code
5. Enter the Game Code
6. Apply the game key
7. Log into the game and check the in-game mail to verify the pre-order bonus items
If this process does not resolve your issue please contact us again and we will investigate the matter further.
Thank you for your continued support. May you break many anchors in quest for the Ruby Throne
My keys from GameFly just appeared on my purchase history order page.
Brilliant!!Yep. I can confirm. Just checked it myself