Digital Imperial Edition purchases from GameFly -

SeñorCinco

I was just wondering how many of you purchased from GameFly for the discount on the Digital version of the IE and have you received your official release game key?

I have been concerned with the process ever since I realized that they gave out Early Access keys and would be sending out the official release keys closer to release.. that's in less than 16 hrs.

I am currently awaiting a response form GF Support that was ticketed yesterday and was curious how many others are in a similar situation.

stojekarcub18_ESO

same here.


BUMP.

tw1jaysin

Same here. I just sent a ticket myself.

SeñorCinco

I've never purchased a preorder for a digital release before. I'm not attune to the intricities of protocol for such matters.

I made the purchase as it was $20 off and on the assumption that a reputable retailer, as they are, would be presenting me with the appropriate product at the agreed time.

GF blames ESO.
ESO blames GF.
The dedicated TES fan gets it up the Azura.

Thybrinena

There's a grace period until Sunday so hopefully that will give you time to sort your issue with the 3rd party retailer. There are multiple cases of keys being delayed. Keep onto them is what I suggest.

tw1jaysin

SeñorCinco wrote: »

I've never purchased a preorder for a digital release before. I'm not attune to the intricities of protocol for such matters.

I made the purchase as it was $20 off and on the assumption that a reputable retailer, as they are, would be presenting me with the appropriate product at the agreed time.

GF blames ESO.
ESO blames GF.
The dedicated TES fan gets it up the Azura.

Did you hear back from GF support yet?

Syndica

Same here. Hopefully we get them soon.

SeñorCinco

tw1jaysin wrote: »

Did you hear back from GF support yet?

I did not, as of yet. However, I just forwarded this email i just received from ESO Support.

Response By Email (Kenzie) (04/03/2014 07:12 PM)
Hail and Well Met Vestige,

Thank you for brining your lack of reward bonuses to our attention. Rest assured that there is a way for these rewards to reach your inventory. The Prophet has tasked me to inform you how to accomplish this.

For purchases from certain retailers, some digital perks and bonus items will not be available until a game key has been applied to the customer's account.

This means customers may have received some of the digital perks and bonus items, such as the ability to play any race in any alliance, but not all of the expected items.

Items Affected:
o Mubcrab Vanity Pet
o Scuttler Vanity Pet
o Bonus Treasure Maps

The remaining pre-order bonus items will be received when customers enter the game key provided by your retailer starting on April 3rd.

1. Locate the game code, not the early access code, in the retail box (or sent in an email in the case of a "download only" purchase)
2. Log into http://account.elderscrollsonline.com
3. Click Account Summary
4. Click Redeem Code
5. Enter the Game Code
6. Apply the game key
7. Log into the game and check the in-game mail to verify the pre-order bonus items

If this process does not resolve your issue please contact us again and we will investigate the matter further.
Thank you for your continued support. May you break many anchors in quest for the Ruby Throne

Grue

My keys from GameFly just appeared on my purchase history order page. There was one for the game and one for the explorers pack. Entered them and they both seem to have worked fine.

stojekarcub18_ESO

Grue wrote: »

My keys from GameFly just appeared on my purchase history order page. There was one for the game and one for the explorers pack. Entered them and they both seem to have worked fine.

same for me. I was VERY relieved!

SeñorCinco

Grue wrote: »

My keys from GameFly just appeared on my purchase history order page.

You mean the purchase history page from the GF site?

icengr_ESO

didn't get my third code from GF until now (early morning 4/4 est) I can enter my subscription info now. but I'm not at home yet so I can't see if I have my explorers pack items yet.

tw1jaysin

SeñorCinco wrote: »

Grue wrote: »

My keys from GameFly just appeared on my purchase history order page.

You mean the purchase history page from the GF site?

Yep. I can confirm. Just checked it myself

SeñorCinco

tw1jaysin wrote: »

Yep. I can confirm. Just checked it myself

Brilliant!!

I have yet to get an email. - 11:35AM CDT - However, I have the codes listed as well. I would have never thought to check there.

Thank you and all that contributed! Awesome checks for everyone!

Amaury

same here, but I've bought it from amazon