LMSavage wrote: »

Did you guys get your character unlocked yet? Mine just got locked maybe 3 hours ago, I guess I should give up hope for playing with my main character tonight. That really stinks.

Nope, and at this rate I wouldn't be hopeful on getting it any time soon.

You said you tried calling? What did they say on the phone?

Geeze, that's unfortunate. I had a feeling my name was pushing it but if I had known they'd lock my character for it I would have just chosen something else.

Good grief... I have been following this thread and I am disappointed that no one has solved this issue for you yet.

I don't understand what the problem is with having a name like Schwarzfuchs.

It's not offensive and it does not break lore.

Come on ZOS team, please restore these guys' accounts!

I understand that you want to make this game friendly to RP'ers but putting everyone, including us PvE'ers and PvP'ers, all on the same server was a really bad idea.

I created another character, but really have no want to go through 20 levels again of the same quests to try and catch up to all of my friends and guild.

Even just saying what the error code actually means, and how long the character is locked would be a start, but there has been absolutely no information given.

Dont want to make another character. Tried now the phone support, but have little hope they will call or help me
Thanks alot btw Laerrus for your support Its really frustrating

I am finally unlocked. It seems it takes really long between the return mail and the unlocking but dont give up hope, as it seems they are really working, even if it takes some time, too much time if you ask me, but what can you do.
Had now changed my name here in forum too (many thanks to ZOS_JonasQ) to FlynnBlackfox to avoid problems

Just got another email back:

Hi (name)
,
My name is Rob, with the Elder Scrolls Online Support Team. I am going to get this in front of the team that reviews these situations, however they are going to want some information before they begin.

If you could send me your:
Your billing address
Secret question and answer
Date of birth
The account creation Email
Last 4 of you CC number
Once I have this information I can take this to the team for them to being the review. they may have additional questions for you.

Thank you for your continued interest and support.

Seems sketchy that they want this much information via email. They had the previous thread of emails attached to this one also though. Safe to send my info away? What's throwing me off is the Secret question and answer part. Almost every site tells its users never to give away answers or passwords to technical support.

The company has access to certain account information and may ask you over the phone to confirm ur address and that kindof thing but NEVER ask for your secret question and answer.

Yeah I thought that was sketchy, since the answer would just be to prove who I am. Not for them to access my account. How does this happen though?? How did someone get access to the thread of emails I exchanged with tech support and email me from another tech support email??

all that info someone can steal your account , change all the information and then ur up a creek without a paddle

they asked me the same actually... seems weird, they asked me for 1 of those though not all of them

Hmm, the email address isn't right, it should be "ESO_Help@elderscrollsonline.com". I think you should report this here on official page, as it looks seriously wrong. Where are you from (what country)?

3 hours and still no call back

(ESO_Help@helpmail.elderscrollsonline.com) was from both my ticket answer so seem legit..