Error 326 Character Locked

marc.ledouxb16_ESO · April 2014

might be true.. but if you don't then you may never get your char back

marc.ledouxb16_ESO · April 2014

what is really annoying is that they don't even contact me at all after I give them the infos, no word from them in like 40 hours

Sycosis · April 2014

I understand they are people and they are swamped BUT we are customers and as paying customers we deserve to have quality customer service. This is one of the tests Zenimax needs to pass otherwise the game is going to fall flat within a year.

marc.ledouxb16_ESO · April 2014

indeed.. I currently feel completely ignored by the customer support team, no follow-up, no support, no communication.. just sad

Magikarp · April 2014

Yep. This is the 3rd day I've had this issue and not a single helpful thing has been said or done.

Magikarp · April 2014

Anyone else been able to get unlocked yet, or have gotten a response from ZoS?

brn0906b14a_ESO · April 2014

I'm at 36+ hours of having my character locked. My name originally was Zlatan Son of God. Not really sure how that is considered offensive in a game where there are Gods, Daedric Princes, and the like. So far I have sent 4 or 5 emails, one in game bug report, and 2 requests for a phone call and have not heard one single word back from them. Not even a "We're sorry, we don't know whats going on but we are working on it." Or a "We are sending this to the group that deals with this" kind of thing. Obviously I want my character unlocked, but at the very least i would like some acknowledgment that they know I am locked out.

Magikarp · April 2014

brn0906b14a_ESO wrote: »

I'm at 36+ hours of having my character locked. My name originally was Zlatan Son of God. Not really sure how that is considered offensive in a game where there are Gods, Daedric Princes, and the like. So far I have sent 4 or 5 emails, one in game bug report, and 2 requests for a phone call and have not heard one single word back from them. Not even a "We're sorry, we don't know whats going on but we are working on it." Or a "We are sending this to the group that deals with this" kind of thing. Obviously I want my character unlocked, but at the very least i would like some acknowledgment that they know I am locked out.

Unfortunately at this rate, you will very likely not get any of that

Swinns · April 2014

I just got locked out as well, No Email or in game mail to let me know exactly why or to tell me how long its gonna be.

Magikarp · April 2014

Swinns wrote: »

I just got locked out as well, No Email or in game mail to let me know exactly why or to tell me how long its gonna be.

Hope you have better luck than we have

jcstoddsb14_ESO · April 2014

I was just booted and asked to change name. Then it locked my character out anyway as well.

Although the character name was "Yunalesca The War Wh ore". It is a bit disappointing there is no reason in the kick or lock. Shouldn't have to contact support regarding this.

Blackjack · April 2014

Been locked out for about 2 days now. Customer Support wasn't helpful at all so I decided to just start a new toon

marc.ledouxb16_ESO · April 2014

Hey guys, finally got an answer from the Customer support team here it is :

We hereby like to inform you that we have initiated a rename of your character. Please be aware that names that violate the below are in violation to our Rules of Conduct.To ensure a respectful and secure atmosphere for all our players we cannot allow such character names.

These can include, but are not limited to:
Sexual Remarks
Sexual Acts
Historical Figures
Mass Murderers
Names of real people or fictive characters under a trademark protection
Hateful, and excretory in nature

Your suspension on your account was for 72 hours. Once the 72 hours are up, you will be able to log in again.

So for everyone getting that ERROR CODE 326 : CHARACTER IS CURRENTLY LOCKED, you won't be able to log onto it for the next 72 hours for name violation.

Shoutout for ZOS_SHANNONM! thanks for the meet up with the costumer support!

marc.ledouxb16_ESO · April 2014

jcstoddsb14_ESO wrote: »

I was just booted and asked to change name. Then it locked my character out anyway as well.

Although the character name was "Yunalesca The War Wh ore". It is a bit disappointing there is no reason in the kick or lock. Shouldn't have to contact support regarding this.

War *** is pretty offensive imo..

brn0906b14a_ESO · April 2014

Got a call from them. Girl said that there weren't any holds on my account and that she was going to do her best to get this fixed soon. Didn't have an ETA or any idea why it was locked out but said that getting players back in game is their highest priority.

Sycosis · April 2014

i was told there was no hold or bans or suspensions on my account. and that it would be back up within 24 hours well its been about 48 and they wont answer back hrm.............

Magikarp · April 2014

You can't have a character name of a historical Figure... What.

FlynnBlackfox · April 2014

72 hours lock as punishment ??? Are we in school ??? I am 34 years old, and did nothing to be punished, its not my fault that zenimax considers the animal fox in german offensive (but they have the animal in the game and in the german translation its the same as my name was. LOL. What an offensive game, isnt it ?

).
Really hope you guys get unlocked soon

Magikarp · April 2014

FlynnBlackfox wrote: »

72 hours lock as punishment ??? Are we in school ??? I am 34 years old, and did nothing to be punished, its not my fault that zenimax considers the animal fox in german offensive (but they have the animal in the game and in the german translation its the same as my name was. LOL. What an offensive game, isnt it ? ).
Really hope you guys get unlocked soon

Agreed. And a 72 hour for a FIRST TIME OFFENSE. That does not make any sense.

marc.ledouxb16_ESO · April 2014

yeah, i do agree the 72 hours suspensions is quite harsh from them.. since you are forced to change your name after you get booted, which in itself is already annoying to lose my name (which I've been using for a while now..). Oh well if i can play, I won't say anything..

brn0906b14a_ESO · April 2014

Got this from them today:
"Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 days.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
At 36+ hours of being locked out of my main character. Even worse, I have yet to...

Response By Email (Arthur) (04/06/2014 07:43 AM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Players who remember their old password can also change it from the account management page under the Security section. Click on Change Password, and follow the on-screen instructions.

Players can follow the steps below to change their account password on https://account.elderscrollsonline.com/login:

On the Sign-In screen, click on Forgot Password?
Provide the account information required (First Name, Last Name, and E-mail Address) and click Continue.
Answer the security question and click on Continue.
At this point, players should automatically receive an e-mail sent to their registered e-mail address with instructions on how to change their password. Follow the instructions contained in the e-mail.
Players who do not receive a confirmation e-mail documenting their request should first check their spam folders for the e-mail. Adding no-reply@mail.elderscrollsonline.com to the e-mail account's "safe senders" list helps reducing the risk of it being sent to a spam folder.
Enter a new password and click on Reset Password.

Players should contact our dedicated Customer Support team if they experience any difficulties when following the steps listed above.

A player can now have the e-mail address linked to their account changed. In order to complete this change, a player must contact Customer Support and be able to verify their account. Often, this type of change is requested maliciously in an effort to steal an account, so the utmost security is in place to ensure the security of each player's account information.

Once the account has been verified, a player will be able to work with Customer Support to make updates to the account information, including the e-mail address linked to their account. Be sure that the new e-mail address being added to the account is active and secure.

A player can now have the UserID on their account changed. In order to complete this change, a player must contact Customer Support and be able to verify their account. Often, this type of change is requested maliciously in an effort to steal an account, so the utmost security is in place to ensure the security of each player's account information.

Once the account has been verified, a player will be able to work with Customer Support to make updates to the account information. It is a good idea to have a few UserID options ready prior to contacting Customer Support. This ensures that you leave the interaction with an acceptable UserID (in case your first choice is already taken). Please keep the following in mind when selecting a new UserID:

The UserID will be shared with other players in-game.
Must contain 3 to 20 characters and start with a letter.
May contain alphanumeric [a-z, A-Z, 0-9] characters. Each character can repeat no more than 3 times
A single period, hyphen, apostrophe, and underscore are allowed.
UserID cannot start or end with symbols.
UserID cannot contain spaces.

For additional details on securing an account, take a look at: https://help.elderscrollsonline.com/app/answers/detail/a_id/68/track/AvNGxwrkDv8S~Xy9Gtke~yINsvcqby75Mv_g~zj~PP9p

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team"

And at the end of the email it said "Status: Solved." I am still locked out and made certain to tell them that this is in no way solved.

Magikarp · April 2014

brn0906b14a_ESO wrote: »

Got this from them today:
"Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 days.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
At 36+ hours of being locked out of my main character. Even worse, I have yet to...

Response By Email (Arthur) (04/06/2014 07:43 AM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Players who remember their old password can also change it from the account management page under the Security section. Click on Change Password, and follow the on-screen instructions.

Players can follow the steps below to change their account password on https://account.elderscrollsonline.com/login:

On the Sign-In screen, click on Forgot Password?
Provide the account information required (First Name, Last Name, and E-mail Address) and click Continue.
Answer the security question and click on Continue.
At this point, players should automatically receive an e-mail sent to their registered e-mail address with instructions on how to change their password. Follow the instructions contained in the e-mail.
Players who do not receive a confirmation e-mail documenting their request should first check their spam folders for the e-mail. Adding no-reply@mail.elderscrollsonline.com to the e-mail account's "safe senders" list helps reducing the risk of it being sent to a spam folder.
Enter a new password and click on Reset Password.

Players should contact our dedicated Customer Support team if they experience any difficulties when following the steps listed above.

A player can now have the e-mail address linked to their account changed. In order to complete this change, a player must contact Customer Support and be able to verify their account. Often, this type of change is requested maliciously in an effort to steal an account, so the utmost security is in place to ensure the security of each player's account information.

Once the account has been verified, a player will be able to work with Customer Support to make updates to the account information, including the e-mail address linked to their account. Be sure that the new e-mail address being added to the account is active and secure.

A player can now have the UserID on their account changed. In order to complete this change, a player must contact Customer Support and be able to verify their account. Often, this type of change is requested maliciously in an effort to steal an account, so the utmost security is in place to ensure the security of each player's account information.

Once the account has been verified, a player will be able to work with Customer Support to make updates to the account information. It is a good idea to have a few UserID options ready prior to contacting Customer Support. This ensures that you leave the interaction with an acceptable UserID (in case your first choice is already taken). Please keep the following in mind when selecting a new UserID:

The UserID will be shared with other players in-game.
Must contain 3 to 20 characters and start with a letter.
May contain alphanumeric [a-z, A-Z, 0-9] characters. Each character can repeat no more than 3 times
A single period, hyphen, apostrophe, and underscore are allowed.
UserID cannot start or end with symbols.
UserID cannot contain spaces.

For additional details on securing an account, take a look at: https://help.elderscrollsonline.com/app/answers/detail/a_id/68/track/AvNGxwrkDv8S~Xy9Gtke~yINsvcqby75Mv_g~zj~PP9p

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team"

And at the end of the email it said "Status: Solved." I am still locked out and made certain to tell them that this is in no way solved.

Sounds like they don't quite know what is going on.

Magikarp · April 2014

73 hours, still locked. And still not a single helpful solution from support. Pretty great way to spend 80 dollars, I guess I'll make sure everyone knows just how great it is

regiss · April 2014

80+ hours, still locked.

I wouldn't have even minded time wasted farming racial styles, thousands sunk in inv space, 17k horse if only they communicated clearly about lock and it's duration. Would've simply made new char immediately instead of hanging in this limbo, falling behind in trait research and getting support tickets ignored or replied to with completely irrelevant information. Nothing ever came out of getting it escalated to special team couple days ago either.

Magikarp · April 2014

regiss wrote: »

80+ hours, still locked.

I wouldn't have even minded time wasted farming racial styles, thousands sunk in inv space, 17k horse if only they communicated clearly about lock and it's duration. Would've simply made new char immediately instead of hanging in this limbo, falling behind in trait research and getting support tickets ignored or replied to with completely irrelevant information. Nothing ever came out of getting it escalated to special team couple days ago either.

Same here, it has now been over 80 hours of this issue, and not one thing done about it. I'm wondering if it's just easier to ask for a refund, since it seems that is what they are hinting to.

brn0906b14a_ESO · April 2014

Bump. This is quickly becoming $100+ poorly spent. 80+ hours of being locked out of a character for no good reason is beyond ridiculous.

LMSavage · April 2014

Going on almost 96 hours now. Ninety-six. 4 days. I absolutely need this character back, it has all my CE extras on it. I feel like I've been robbed.

Krogith · April 2014

I'm having the same issue. I will hit my 72 hour mark in a few hours so we will see what happens. Not getting my hopes up though from what others have said on here. Multiple emails back and forth with support and still locked. So frustrating!

Saafvoski · April 2014

Hey guys, same problem here, my char is locked for nearly a week also now. Have yours been unlocked yet?
Im starting to think they can't unlock it because of some kind of bug in the system.

regiss · April 2014

That shouldn't stop them from letting us know. Being ignored for a week, unable to remake character cause of slight hope I might get it back is.. yeah.